Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Leanne Hancock

Stanthorpe,QLD
Leanne  Hancock

Summary

Dynamic and dedicated professional with a proven track record of providing exceptional customer service and team leadership at Stanthorpe RSL and Red Rooster Stanthorpe. Excelled in multitasking and prioritizing tasks, ensuring efficient service and positive customer experiences. Skilled in cash handling and POS systems, demonstrating reliable time management and an optimistic outlook.

Overview

9
years of professional experience
1
Certification

Work History

Stanthorpe Rsl

Waitress
03.2022 - Current

Job overview

* opening including counting tills & set up

.* customer service

.* clearing tables

.* making coffees & other beverages

*

  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Red Rooster Stanthorpe

Shift Manager
10.2016 - 03.2022

Job overview

* opening including counting tills & set up

.* customer service

.* clearing tables

.* making coffees & other beverages

*

  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Iga Stanthorpe

Cashier
09.2015 - 10.2016

Job overview

  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Operated cash register to record transactions accurately and efficiently.
  • Set up new sales displays each week with fresh merchandise.

Education

Marymount College
Gold Coast, QLD

12.1993

University Overview

Skills

    *Optimistic Outlook

    * work well with others

    * Skilled in Prioritising Multiple Tasks

    * Reliable Time Management

    * Dedicated Worker

Certification

I have

*cert 1-2-3 in hospitality.

*food safety certificate

.*RSA

Timeline

Waitress
Stanthorpe Rsl
03.2022 - Current
Shift Manager
Red Rooster Stanthorpe
10.2016 - 03.2022
Cashier
Iga Stanthorpe
09.2015 - 10.2016
Marymount College
Leanne Hancock