Leanne Hickey
Tamborine Mountain,QLD
Summary
Dedicated and compassionate Support Worker and Team Leader with experience in SIL environments, personal care, and client support. Strong ability to lead teams, manage daily operations, and ensure clients’ wellbeing through person-centred care and effective communication. Reliable, motivated, and committed to delivering high-quality support services.
Registered Therapist and Counsellor
Overview
38
38
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Community Engagement and Referral Officer
Transport and Main Roads
Brisbane , Qld
05.2023 - 06.2026
- Supporting and Advocating for the Homeless sector
- Working collaboratively with stakeholders
- Received regional awards for advocacy
- Implemented safety protocols to enhance workplace safety and compliance.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Provided guidance to team members on how to effectively complete tasks within established timelines.
- Enforced compliance with regulatory standards and company policies.
- Implemented risk management strategies to mitigate potential threats.
- Developed and maintained relationships with key clients and stakeholders.
- Directed the allocation of resources for project and operational needs.
Senior Caseworker
Foster Care Agency
Inala , QLD
06.2022 - 10.2024
- Conducted comprehensive assessments of client needs and family dynamics.
- Developed individualized service plans to address unique client circumstances.
- Coordinated with multidisciplinary teams to ensure holistic care for clients.
- Documented case notes accurately to maintain compliance with agency standards.
- Provided crisis intervention support to clients in challenging situations.
- Mentored junior caseworkers on best practices and agency protocols.
- Advocated for clients' rights and needs within the foster care system.
- Collaborated with other agencies to coordinate services for clients.
- Offered emergency response, family support, and case management to meet individual child objectives.
Team Leader
New Horizons Enterprises
02.2018 - 09.2023
- Manage Day to day operations Work distribution and outputs in Disability and Mental health services and Support Workers across multiple locations in compliance with legislative regulatory and funding guidelines, policies and procedures.
- Building effective teams through engagement, supervision and development.
- Work collaboratively with funding Stakeholders/ attend regular stakeholders meetings.
- In alliance with Restrictive practices, including reporting.
- Demonstrated leadership skills and ability to work with challenging behaviours and complex issues.
- Ensuring compliance with NDIS.
- Managing SIL expenses/finances.
- Team training.
- Managing/ordering supplies.
- Delegated daily tasks to team members to optimise group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Mentored/Induction of newly hired employees on operations and implemented training on safety procedures to prevent injuries.
- Managing/attending medical appointments.
- Managing regular team meetings/minutes.
- Advocating customers ongoing goals/TAG/Community/individual.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Support Worker
New Horizons Enterprises
02.2019 - 02.2022
- SIL support worker Personal care Mental health and well-being Daily operations Attending medical appointments Residential in house duties/shift duties Team building/support.
- Supported clients' social, physical and emotional needs to help integrate into local community.
- Tracked client behaviors, daily activities, new skills and notable incidents for documentation purposes.
- Worked with leadership, parents and Allied Health professionals to establish clear goals and guidelines for group meetings.
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
- Applied productive feedback to identify service deficiencies and develop solutions.
- Referred involved parties to needed community resources.
- Performed periodical review with team members and delivered relevant and constructive feedback.
- Developed departmental goals and standards in line with supporting organization's mission and strategic vision.
High School Counsellor
High School
02.2018 - 05.2019
- Provide counselling to students individually or in groups assess students with specific needs work collaboratively with teachers and specialist staff help families understand and manage their children's learning and mental health needs liaise with external agencies and other mental health professionals to provide coordinated, wrap around support for individual students.
- Guided students concerning academic goals, occupation preferences and college requirements.
- Met with students to address attendance, grades and credits.
- Supported students, individually and in groups with developing academic, career and social skills.
- Conducted specialised counselling sessions for students with disabilities and behavioral issues.
- Obtained specialized material and devices for students with physical, psychological or cognitive disabilities.
- Consulted regularly with parents, administrators and specialists to coordinate individualized support for struggling students.
- Coordinated alcohol and drug prevention programs to cultivate atmosphere focused on positive decision-making.
- Employed skills in crisis intervention to help resolve difficult situations.
Real Estate Assistant
L J Hooker
03.1994 - 08.2011
- All aspects of administration.
- Team leadership.
- All aspects of property management.
- Rental appraisal in line with property market.
- Liaising with property owners, customers, contractors and government bodies/bond boards.
Administration Officer
Sperling Enterprises
02.1988 - 03.1995
- All aspects of administration.
- Accounts receivable.
- Sales.
- Data entry.
- Reception.
- Board meetings.
- Team building.
- Dispatch.
Case Worker
NCCHC
04.2021
- Met with clients to conduct needs assessments, recommending appropriate support and service offerings.
- Evaluated clients and formulated individualized service plans outlining short-term and long-term goals.
- Conducted intake interviews and bio-psycho-social assessments to determine clients' eligibility and suitability for program.
- Recorded comprehensive case notes and follow up documentation for admitted and transferred clients.
- Provided counseling to patients struggling with adjusting to new diagnoses.
- Assisted patients needing additional support by scheduling and managing appointments.
- Evaluated and addressed individual client needs and concerns.
- Visited clients at residences to assist courts with custody decisions and conduct home study assessments.
- Coordinated care with interdisciplinary teams and community contacts to promote continuity of care.
Education
Bachelors Degree - Counselling
Australian College of Applied Psychology
01.2010 - 06.2018
Associate of Business Administration -
Modern Business College
High School Diploma -
Elderslie High School
Skills
- Content management expertise
- Data Entry/Administration
- Team Supervision
- Shift Scheduling
- Personal care and support
- Experience in leadership
- People Management
- Program evaluation
- Onboarding and Orientation
- Quantitative skills
- Conflict Resolution
- Improvement plan knowledge
- Good work ethic
- Customer service
- Reliable & trustworthy
- First Aid/CPR
- Quality Improvement
- Problem-Solving
- Client support
- Teamwork and Collaboration
- Counselling/Group Therapy
- Goal Setting
- Implementation of Therapeutic modalities
- Overseeing Daily Activities
- Verbal and Written Communication
- Person Centred
Languages
English
References
- Torleah, Tuccori, Professional, 0422 983 013, New Horizons
- Vanessa, Wray, Personal, 0456 375 537
Employment
01-2023
Certification
Registered therapist and counsellor with ACA
Timeline
Community Engagement and Referral Officer
Transport and Main Roads
05.2023 - 06.2026
Senior Caseworker
Foster Care Agency
06.2022 - 10.2024
Case Worker
NCCHC
04.2021
Support Worker
New Horizons Enterprises
02.2019 - 02.2022
Team Leader
New Horizons Enterprises
02.2018 - 09.2023
High School Counsellor
High School
02.2018 - 05.2019
Bachelors Degree - Counselling
Australian College of Applied Psychology
01.2010 - 06.2018
Real Estate Assistant
L J Hooker
03.1994 - 08.2011
Administration Officer
Sperling Enterprises
02.1988 - 03.1995
Associate of Business Administration -
Modern Business College
High School Diploma -
Elderslie High School