Leanne Hicks
Perth,WA
Summary
Proven leader and adaptable professional, excelled at Art of Seafood Restaurant by enhancing customer loyalty and team efficiency. Expert in dining room organization and beverage preparation, with a knack for staff leadership and customer service. Achieved significant improvements in service delivery and staff training, leveraging skills in multitasking and POS system operation. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant (Level 3)
Art of Seafood Restaurant
2022.05 - Current
- Provided friendly and welcoming experience by greeting and seating guests.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Trained new staff members on company policies and procedures.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
- Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Private Piano Teacher
Self-employeed
2020.01 - 2022.12
- Consistently received positive feedback from both students and their families on teaching effectiveness and rapport-building skills.
- Increased student retention rates through consistent communication with parents regarding progress and areas for improvement.
- Enhanced student performance by implementing personalized lesson plans tailored to individual needs and goals.
- Utilized various teaching aids such as videos, recordings, sheet music annotations, metronomes, apps to enhance the overall pedagogical approach.
- Expanded students'' musical knowledge by integrating theory, ear training, sight-reading, and composition exercises into regular practice sessions.
Education
Undergraduate - Commerce
Curtin University
Perth, WA07.2026
High School Diploma -
John Curtin College of The Arts
Fremantle, WA11.2022
Skills
- Adaptability under pressure
- Dining room organization
- Menu expertise
- Beverage Preparation
- Staff Leadership
- Staff Supervision
- Customer Service
- Flexible Schedule
- Multitasking
- POS System Operation
- Payment Processing
- Beverage Making and Delivery
Certification
- Responsible service of Alcohol Certificate (RSA)
- Food Handling Certificate
Timeline
Food and Beverage Attendant (Level 3)
Art of Seafood Restaurant
2022.05 - Current
Private Piano Teacher
Self-employeed
2020.01 - 2022.12
Undergraduate - Commerce
Curtin University
High School Diploma -
John Curtin College of The Arts
- Responsible service of Alcohol Certificate (RSA)
- Food Handling Certificate
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