Leanne Hughes
Wondai,QLD
Summary
Veterinary Nurse and Owner/Operator of a mobile dog grooming business with extensive experience in service-oriented roles, high-level administration, and staff rostering, booking appointments within retail sectors. Solutions-focused and resourceful, with a strong attention to detail and efficiency. Demonstrates excellent interpersonal and communication skills, naturally relating to people, building trust and rapport, and fostering effective working relationships with customers, clients, and staff at all levels. Known for a motivated and positive attitude, balanced by reliability and a commitment to professionalism, confidentiality, and ethical standards. A confident, focused, and results-driven individual seeking opportunities that leverage existing skills and experience
Overview
2026
2026
years of professional experience
Work History
Retail Worker
Big W (Woolworth)
Kingaroy, QLD
10.2025 - Current
- Maintained clean and organized store displays.
- Operated cash register and processed transactions efficiently.
- Assisted customers with product inquiries and selections.
- Keeping store presentation & store cleanliness
- Great communication and teamwork
- Communication and problem solving
Veterinary Receptionist
Barambah Vet Clinic
Kingaroy, Qld
07.2025 - Current
- Greeted clients and their pets, providing a welcoming environment.
- Managed appointment scheduling and reminders for veterinary services.
- Handled incoming calls, directing inquiries to appropriate staff.
- Processed patient records and maintained accurate information in systems.
- Assisted with check-in and check-out procedures for clients.
- Facilitated communication between veterinarians, clients, and support staff.
- Provided information on pet care products and services to clients.
- Maintained cleanliness and organization of the reception area and waiting room.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
- Processed payments from clients including cash, credit cards, and checks.
- Filed medical records in an organized manner for easy access when needed.
- Checked in patients prior to their appointment with the veterinarian or technician.
- Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
- Monitored front desk operations to ensure smooth flow of traffic during peak hours.
- Worked with clients to processes all financial transactions.
- Followed up with clients after their visits to ensure satisfaction with services provided.
Owner/Operator, Mobile Dog Grooming Business
Owner
TOWNSVILLE, Queensland
- Perform grooming services including bathing, drying, and styling, Consult with clients on desired grooming styles and animal care.
- Manage all aspects of customer service.
- Implemented efficient processes for service delivery and customer satisfaction.
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
Veterinary Nurse
Peninsula Vet Care, East Mornington Vet Clinic
Mornington, Australia
Veterinary Nurse
Pert, Perry & Evans Vet Hospital
Mackay, Queensland
Apprentice Veterinary Assistant
Federation Veterinary Hospital
Corowa, Australia
Veterinary Nurse
Palms Bayside Vets
Townsville, Australia
- Answer pet owners' calls, respond to inquiries, and relay messages to staff and veterinarians
- Provide direct care for animals, including post-operative monitoring and vital signs tracking
- Triage patients for scheduled appointments and emergency treatments
- Schedule veterinary consults and surgical visits, and set up appointments
- Sterilise surgical instruments and prepare surgical packs for autoclaving
- Supervise the waiting area, manage cleanliness, and ensure the stock is maintained
- Record and update pet records with essential data from visits and appointments
- Advise pet owners on health, nutrition, and medication following veterinary consultations
- Maintain consult rooms, kennels, and surgery rooms in a clean and prepared state.
- Assist veterinarians during surgeries and euthanasia, providing support to grieving clients
Pet Stylist
Petstock
Townsville
- Performed comprehensive grooming services, including bathing, drying, brushing, cutting, and styling for a variety of dog breeds and other pets.
- Conducted consultations with pet owners to determine their preferences and ensure satisfaction with grooming outcomes.
- Maintained a safe and calming environment for pets during grooming sessions, minimising stress and ensuring their comfort.
- Managed grooming schedules, ensuring timely appointments and efficient workflow
- Advised pet owners on proper grooming techniques, coat care, and maintenance between grooming sessions
- Kept grooming equipment clean, sanitized, and in good working condition
- Managed customer service, addressing client concerns and providing follow-up care as needed
- Maintained accurate records of grooming services provided, including specific styles and client preferences
Veterinary Nurse
Bohle Vet Clinic
Townsville
- Answer pet owners' calls, respond to inquiries, and relay messages to staff and veterinarians
- Provide direct care for animals, including post-operative monitoring and vital signs tracking
- Triage patients for scheduled appointments and emergency treatments
- Schedule veterinary consults and surgical visits, and set up appointments
- Sterilize surgical instruments and prepare surgical packs for autoclaving
- Supervise the waiting area, manage cleanliness, and ensure the stock is maintained
- Record and update pet records with essential data from visits and appointments
- Advise pet owners on health, nutrition, and medication following veterinary consultations
- Maintain consult rooms, kennels, and surgery rooms in a clean and prepared state.
- Assist veterinarians during surgeries and euthanasia, providing support to grieving clients
Education
Certificate I & II -
Wangaratta College of TAFE
Wangaratta, VictoriaCertificate IV in Veterinary Nursing -
Brisbane College of TAFE
Brisbane, QueenslandCertificate IV in Veterinary Nursing -
Wangaratta
Wangaratta, VictoriaSkills
- Veterinary Nursing & Assistance
- Appointment scheduling
- Client communication
- Patient record management
- Time management
- Attention to detail
- Reception area upkeep
- Payment processing
- Dog Grooming
- Customer Service & Sales
- Administration & Staff Rostering
- Interpersonal & Communication Skills
- Efficiency & Attention to Detail
- Professionalism & Ethical Standards
- Adaptability & Problem-Solving
References
- Tracy Mckenna, Teachers aid, 0407969181
- Katie Von-Pein, Childcare, 0447672455
- Lin Greenway, Owner Breeder, 0404488384
- Elissa Shaw, Secretary- BCAI, 0420983485
Timeline
Retail Worker
Big W (Woolworth)
10.2025 - Current
Veterinary Receptionist
Barambah Vet Clinic
07.2025 - Current
Veterinary Nurse
Bohle Vet Clinic
Owner/Operator, Mobile Dog Grooming Business
Owner
Veterinary Nurse
Peninsula Vet Care, East Mornington Vet Clinic
Veterinary Nurse
Pert, Perry & Evans Vet Hospital
Apprentice Veterinary Assistant
Federation Veterinary Hospital
Veterinary Nurse
Palms Bayside Vets
Pet Stylist
Petstock
Certificate I & II -
Wangaratta College of TAFE
Certificate IV in Veterinary Nursing -
Brisbane College of TAFE
Certificate IV in Veterinary Nursing -
Wangaratta