Summary
Overview
Work History
Education
Skills
Timeline
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Leanne Kidd

Banks,ACT

Summary

Experienced Site Manager at OTR Group with a strong history of going over and above in support of all stores in the Area. Efficient in data analysis and effective team leadership. Skilled in recruitment and staff training, fosters an inclusive, collaborative environment that successfully promotes open communication, growth and development. Great commitment and attention to detail, resulting in excellent operational, regulatory & safety compliance.

Overview

33
33
years of professional experience

Work History

Site Manager

OTR Group
08.2012 - Current
    • 13 years Site Manager - twice Area Site Manager of the Year
    • Acting Regional Area Manager on multiple occasions for up to 8 weeks - Completed all required administration, reporting and communications tasks. Calculated seasonal REM divestment/investment Conducted BAA pulse checks and site visits. Managed Regional Area Manager weekly payroll tasks. Supported and coordinated with State team on rollout of Refresh at multiple stores in the Area. Conducted investigations into misconduct, resulting in disciplinary action and termination. Supported Team Members through medical appointments and RTW process.
    • 4 years Area Support - Stepped into Regional Area Manager role when RAM on leave or out of the Area. Assisted remote sites during high volume seasonal trade and other periods of need. Supported Regional Area Manager and Site Managers with attendance, investigation and reporting on occasions of break-ins and robberies. Attended remote regional sites as Caretaker Site Manager and as a Team Member to allow others to take leave. Consistently run multiple sites at once to provide cover to enable leave to be taken. General support to all sites in any operational needs.
    • 4 year Area Payroll Champion - Recently taken on this role again and supported the Area through the Dayforce rollout as the Area Dayforce Change Champion. Supported and providing training on the roll out of OneTeam in Coles Express. Provided support to all stores in all payroll queries, adjustments and training. Managed payroll for multiple stores at a time while Site Managers on leave.
    • 12 years Area Safety Champion - Provided support and training to all sites in Regulatory and Safety compliance through site visits and audits. Assisted all sites to ensure effective and timely reporting and follow ups of all incidents. Ensured all online training for the Area was completed in a timely manner. Supported Area in a successful external audit with Coles Express
    • Return To Work Coordinator Training (2020)
    • Two BAA 100% results
    • 6 years Area New Hire Recruiter & Trainer - ensuring effective training across all aspects of the recruits role, customer service, procedural practices, business standards, as well as environmental, safety and compliance in order to foster employee knowledge, confidence and retention.
    • Area Cash Champion conducting detailed investigations into cash variances. Providing assistance to sites in stocktake variance investigations.
    • Consistently excellent Mysay/YourVoice results
    • Mentored and developed five Team Members enabling them to move into Site Manager roles.
    • Overseeing store operations procedures and reports, reviewing cash management reports, inventory control, shrinkage, safety compliance and site standards.
    • Analyzing sales data, adjusting inventory levels accordingly, recognising opportunities and maximizing sales growth.
    • Optimizing staff scheduling, balancing workload and operational needs to maximize efficiency.
    • Coaching employees and training on methods for providing excellent customer service, managing various aspects of sales and complicated issues.
    • Fostering an inclusive and supportive work environment through coaching sessions, team-building activities, and open communication channels for staff feedback.

Retail Merchandiser

Sparfacts Merchandising Retail Services
02.2005 - 04.2010

    • Conducted store resets in multiple Terry White Chemist locations
    • Proctor & Gamble product launches, audits and general merchandising
    • Organized and maintained displays, managed inventory levels and product rotation to maximize sales.
    • Maintained tidy and clean work areas for optimal productivity and safety standards.
    • Provided comprehensive training to new team members, ensuring consistent quality and performance across all retail merchandisers.

Family Daycare Educator

Hawkesbury Family Daycare
03.1992 - 06.2005
  • Managed daily schedules for up to 5 preschool and 2 school aged children efficiently, for optimal child engagement.
  • Ensured a safe and nurturing environment for children with clean facilities and adhering to safety guidelines
  • Enhanced emotional and social development with engaging activities and by fostering positive relationships.
  • Facilitated parent-educator meetings to discuss child's progress, address concerns, and discuss curriculum content.
  • Developed age-appropriate lesson plans.
  • Monitored child's progress through observation and assessment tools, identifying areas for improvement or additional support as needed.
  • Achieved National Accreditation

Education

Higher School Certificate

St Josephs College Lochinvar
Lochinvar, NSW
12-1985

Skills

  • Team leadership and building professional relationships
  • Effective and open communication, flexibility and adaptability
  • Teamwork and collaboration, Team coaching, mentoring and development
  • Recruitment and staff training and integration
  • Analytical thinking and data analysis
  • Business administration, Documentation and reporting proficiency
  • Schedule management and Payroll proficiency
  • Loss analysis, detailed cash and security investigating
  • Multitasking, Managing operations and enhancing efficiency
  • Environmental awareness, Safety and regulatory compliance knowledge

Timeline

Site Manager

OTR Group
08.2012 - Current

Retail Merchandiser

Sparfacts Merchandising Retail Services
02.2005 - 04.2010

Family Daycare Educator

Hawkesbury Family Daycare
03.1992 - 06.2005

Higher School Certificate

St Josephs College Lochinvar

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Leanne Kidd