Work Preference
Summary
Overview
Work History
Education
Skills
Professional Summary:
Timeline
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Open To Work

Leanne Lewis

Hampton Park,VIC

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Delivery LeadScrum Master/Agile Project ManagerScrum MasterIteration ManagerScrum Master

Work Type

Full TimeContract WorkConsulting

Location Preference

On-SiteRemoteHybrid
Location: Melbourne, VIC
Open to relocation: No

Salary Range

$155000/yr - $200000/yr

Important To Me

Company CultureWork-life balanceWork from home optionFlexible work hoursPaid sick leaveCareer advancement

Summary

Dynamic Agile practitioner and coach with a proven track record of delivering high-quality software products by leading and motivating teams to excel. Certified Scrum Master with extensive experience in coaching Agile teams, demonstrating a strong commitment to Agile methodologies. Passionate about empowering individuals, teams, and organizations to achieve business objectives, enhance workplace culture, and optimize software development processes through intelligence, empathy, and active listening. A results-driven approach fosters collaboration and innovation, ensuring alignment with project goals and stakeholder expectations.

Overview

36
36
years of professional experience

Work History

Delivery Lead

Officeworks, Chadstone
08.2024 - Current
  • Delivery Lead for Insights, Data and Analytics Team for delivery of PMO and IDAT projects –
  • Officeworks Marketing Campaigns
  • Data Sharing with Wesfarmers subsidies (OnePass, OneData, Flybuys, Coles)
  • Facilitate an environment for the Teams to organize themselves around their work and delivering to business expectations
  • Coach the teams to clearly understand what is blocking their results
  • Facilitate/participate in Agile Ways of Working team ceremonies at the Portfolio and Team levels
  • Manage dependencies across teams within the Group
  • Provide leadership to the Group and coach the Agile methodology and practices
  • Protect the Teams from distractions and interruptions from outside the Group
  • Remove roadblocks hindering the Teams from delivering as quickly as possible
  • Lead improvements to the efficiency and effectiveness of delivery and contribute to the identification of areas of improvement via Agile methodology and practices
  • Program levelling the agile values, principles, framework, ceremonies
  • Management of Projects’ transition to Business as Usual handovers to appropriate Support/Operations groups (including assisting with training material and Business communications)
  • Support Business Partners
  • Management of new work requests (BAU) by automating requests and prioritising based on WSJF calculations
  • Management of Jira boards for Business Partners, New Work Requests, six delivery and support/operations teams
  • Successfully made all work visible by 98%
  • Successfully improved Agile Team ceremonies by 92%
  • Successfully increased team collaboration by approximately 80%
  • Successfully improved IDAT response times from average 6 weeks to average 2 weeks

Scrum Master/Agile Project Manager

Carey Baptist Grammar School, Kew
05.2023 - 11.2023
  • Scrum Master for 2 delivery teams for Support Operations application uplift and exploration for ISP replacement. Transitioning delivery teams from waterfall methodology to Agile SAFe Methodology.
  • Transitioning Project Team from waterfall to Agile methodology
  • Facilitate/participate in Agile team ceremonies
  • Manage impediments and dependencies across project
  • Protect team from distractions and interruptions from outside
  • Remove roadblocks hindering the team from delivering as quickly as possible
  • Lead improvements to the efficiency and effectiveness of delivery and contribute to the identification of areas of improvement
  • Management reporting on Project progress
  • Management of IT Systems Vendor resources
  • Reporting to Management on upskilling Project team to Agile Methodology
  • Successfully implemented Freshservice Incident Management and Change Management modules within 6 months’ timeframe
  • Successfully structured Apptio Target Process as group’s tracking work tool and training both delivery team resources
  • Successfully delivered the Office renovation within 4 months in conjunction with Properties team

Scrum Master

Monash University, Clayton
03.2022 - 11.2022
  • Scrum Master for delivery team for the Student Load & Revenue Planning transformation to IBM Planning Analytics. And to work closely with the Data Lakehouse teams on data extraction requirements for the Planning Analytics application.
  • Facilitated Agile team ceremonies
  • Coached teams on Agile practices and methodology
  • Supported team in identifying impediments and assist in removing impediments or work around where possible
  • Assisted/facilitated Agile Relaunch/Refresh workshops to ensure all Group’s Agile teams understood the Agile Ways of Working
  • Assisted the Product Owner regarding priorities and ensure Agile team clearly understood priorities
  • Worked with other Scrum Masters on inter-dependencies between teams and escalate dependencies on other groups with Capability Leads and Product Owners
  • Management of Vendor resources within team
  • Assisted in coaching other Scrum Masters for self-improvements
  • Agile Team was developing new Planning Analytics application to transition from manual spreadsheets for forecasting, planning, and budgeting processes
  • Successfully deployed IBM Planning Analytics within 8 months

Iteration Manager

University of Melbourne, Melbourne
05.2021 - 03.2022
  • Iteration Manager for delivery team working on development of –
  • Open Day registration and sessions with Out of the Box CVENT application
  • Data Management application for data warehousing
  • Digitalization transition to e-Commerce application (cloud based) for end to end student/staff management system
  • Facilitate an environment for the Teams to organize themselves around their work and delivering to business expectations
  • Coach the teams to clearly understand what is blocking their results
  • Facilitate/participate in Agile ceremonies at the Portfolio and Team levels
  • Work with the Product Owner – Principal to re-balance and re-prioritise work not started across teams without impacting anticipated delivery times
  • Manage dependencies across teams within the Portfolio
  • Provide leadership to the Portfolio and coach the Agile methodology and practices
  • Protect the Teams from distractions and interruptions from outside the Group
  • Remove roadblocks hindering the Teams from delivering as quickly as possible
  • Lead improvements to the efficiency and effectiveness of delivery and contribute to the identification of areas of improvement via Agile methodology and practices
  • Program levelling the agile values, principles, framework, ceremonies
  • Management of Projects’ transition to Business as Usual handovers to appropriate Support/Operations groups (including assisting with training material and Business communications)
  • Vendor Management
  • Successfully setup Agile Team ceremonies
  • Successfully increased team collaboration by approximately 80%
  • Developed Groups’ Agile Ways of Working guiderails and delivered training sessions

Scrum Master

AGL Wholesale, Melbourne
08.2020 - 05.2021
  • Scrum Master for two delivery teams working on new reporting capability for oil prices for legality requirements and development of data warehousing.
  • Created an environment for Agile teams to adhere to Agile practices as defined as per Agile Playbook
  • Worked with the Product Owners to re-balance and re-prioritise work not started across teams without impacting anticipated delivery times
  • Assisted agile teams to identify impediments with other teams and outside group and assist in removing
  • Provided servant leadership to the Agile teams
  • Protected Agile teams from distractions and interruptions from outside the Group
  • Lead improvements to the efficiency and effectiveness of delivery and contribute to the identification of areas of self-improvement
  • Program levelling the agile values, principles, framework, ceremonies
  • Management of Business Delivery Plan, Change Management and Business Rollout (including assisting with training material and Business communications)
  • Successfully delivered phase 1 of Data warehousing as per required timeframe
  • Successfully improved both delivery teams’ agile maturity from a 1.5 to 4 out of 5

Scrum Master/Project Manager

Telstra, Transport IP Core & Edge Engineering, Melbourne
07.2019 - 06.2020
  • Scrum Master for delivery team working on project to replace equipment for end of life equipment within exchanges for IP Network.
  • Developed plan and delivered for whole group to transition from Waterfall to Agile Methodology. And developed and successfully run Agile 101 training sessions.
  • Transitioned Project Team from waterfall to Agile methodology
  • Delivered Agile Training to team and group on: Agile / Scrum / Kanban basics & advanced; Story Mapping, Kanban Metrics and Jira
  • Facilitated an environment for the team to organize themselves around their work, help team become aware to what is blocking results
  • Facilitated team Agile ceremonies
  • Worked with the Solution Owner – Principal to re-balance and re-prioritise work not started across team without impacting anticipated delivery times
  • Managed dependencies and risks across project
  • Protected team from distractions and interruptions from outside
  • Removed roadblocks hindering the team from delivering as quickly as possible
  • Lead improvements to the efficiency and effectiveness of delivery and contribute to the identification of areas of improvement
  • Project Management accountability of budget and costs
  • Management Project Schedule (MS Project)
  • Management reporting on Project Finances and Schedule
  • Management of IT Systems Vendors
  • Reporting to Management on upskilling Project team to Agile Methodology
  • Successfully installed approved new hardware into two Exchanges within 10 months.
  • Successfully created processes and schedule plan for installing new hardware replacements in all exchanges around Australia.

Scrum Master/Agile Coach

Telstra, Entreprise Digitisation Program, Melbourne
12.2018 - 06.2019
  • Scrum Master for delivery team to deliver the end to end solution requirements for the Entreprise Digitisation Program. Developed the requirements and ensured all work was clearly understood by other delivery teams to delivery in a timely manner.
  • Facilitated team Agile ceremonies
  • Worked with the Product Owner to re-balance and re-prioritise work not started across teams without impacting anticipated delivery times
  • Managed dependencies across teams within the Group with other Scrum Masters
  • Protected team from distractions and interruptions from outside the Group
  • Removed impediments hindering the team from delivering as quickly as possible
  • Lead improvements to the efficiency and effectiveness of delivery and contribute to the identification of areas of improvement
  • Program levelling the agile values, principles, framework, ceremonies
  • Trained Agile / Scrum / Kanban; Lean Change Management; Lean Canvas, Story Mapping, Kanban Metrics and Jira Hierarchy
  • Successfully developed the Program’s end to end solution (including out of the box applications and integrations) requirements for all agile delivery teams within defined timeframe

Agile Consultant/Scrum Master/Agile Coach

460degrees (consultancy at Metro Trains), Melbourne
09.2018 - 12.2018
  • Scrum Master for delivery teams for digitisation projects. To provide training and coaching for project teams to improve Agile principles and practices take up. And to provide recommendations on Agile Uplift.
  • Facilitated Agile Team Ceremonies
  • Investigated current Agile culture by interviewing all resources
  • Provided recommendations to improve Agile uptake principles and practices
  • Coached agile principles, practices, and framework
  • Conducted Agile Training sessions on:
  • Agile / Scrum / Kanban basics and advanced
  • Story Mapping
  • Kanban Metrics
  • Jira
  • Confluence
  • Facilitated for impediments, risks, and dependencies resolution
  • Increased the team morale and ability to self-organize by 63%
  • Successfully implemented use of one tracking tool for all teams to reduce easier handoff between teams
  • Successfully presented short- and long-term recommendations for Agile Uplift

Scrum Master

NBN Co., Melbourne
02.2018 - 06.2018
  • Lead and coached functional Salesforce and iPACT delivery teams in a SAFe Agile practices and Scrum principles to deliver quality product enhancements in timely manner to improve our business groups to support external and internal customers and delivery partners.
  • Built great business relationships and open communications with both Product Owners, Business Stakeholders and Senior Management, which resulted in understanding the business delivery vision and deployment priorities.
  • Facilitated all team ceremonies (Daily stand-up, Iteration Planning, Iteration Backlog Grooming, Retrospectives)
  • Coached SAFe Agile Framework to increase teams’ agile maturity
  • Created an environment for Agile teams to adhere to Agile practices as defined as per Agile Playbook
  • Assisted agile teams to identify impediments with other teams and outside group and assist in removing
  • Provided servant leadership to the Agile teams
  • Protected Agile teams from distractions and interruptions from outside the Group
  • Program levelling the agile values, principles, and framework
  • Improved teams’ velocity by 45% by enforcing SAFe principles and incorporating backlog reviews, sprint planning sessions, Team Social Contract, and actioning outcomes from Retrospectives.
  • Reduced team impediments by 8% to allow the team to achieve sprint commitments and deliverables that were committed as part of Program Increment Planning. This in turn created priority list meeting the Business timelines. And assisted in an increase of Jira and Confluence data quality by 30%.
  • Salesforce
  • IPACT

Process Specialist/Iteration Manager

Telstra, Call Centre Products Engineering Group, Melbourne
02.2012 - 02.2018
  • Commenced working as a Process Specialist on a Project as part of a trial using Agile Methodology. Approximately 8 months, changed to Iteration Manager position when group transitioned to Agile Methodology for all projects and Business as Usual work.
  • Process Specialist –
  • Process mapping
  • Created User Stories, Epics, and Initiatives in Jira
  • Iteration Manager
  • Coached and supported teams through transition from waterfall to Agile Methodology
  • Facilitated all team ceremonies (Daily stand-up, Iteration Planning, Iteration Backlog Grooming, Retrospectives)
  • Facilitated Agile Iteration Managers Committee of Practice sessions
  • Improved two teams’ productivity by approximately 53% using Agile principles and practices
  • Implemented Agile Maturity Surveys and adapting our agile methods based on feedback (improved culture by 48%)
  • Completed Agile Refresh in 2015
  • Trained 70 in the basic agile techniques (e.g. Mindset change, Pull model, Kanban, Scrum, MVP, Story mapping, TDD and BDD), through a tailored iterative education program. As well as specific role-based training for Project Managers, Product Owners, and Business Stakeholders.
  • Genesys
  • Holy IVR Platform
  • Periphonics
  • Seibel

Telstra, Melbourne, Victoria, Australia
05.1989 - 12.2010
  • 2003 -2010 Priority One3/1300, Freecall 1800, Network IVR, International Freecall Product Manager
  • 1996-1998 Team Leader of Provisioning/Detailing Group
  • 1999-2004 Process Specialist/Business Analyst, Level 6
  • 1990-1996 Supervisor/Voice Data Provisioning Consultant
  • 1998-1999 Regional Customer Consultant
  • 1989-1990 Support Consultant/Provisioner

Education

Working with Children Check -

Victoria Government
01.2023

Certified SAFe 4 DevOps Practitioner - undefined

Scaled Agile Framework
01.2019

AgilePM Foundation - undefined

APMG International
01.2019

AgilePM Practitioner - undefined

APMG International
01.2019

Certified SAFe 4Scrum Master - undefined

Scaled Agile Framework
01.2018

Skills

  • Mentoring on Agile best practices
  • Facilitating Agile training
  • PI planning and workshop facilitation
  • Clear verbal communication
  • Waterfall to Agile transformation expertise
  • Agile framework development
  • Employee engagement
  • Process optimization specialist
  • Project execution management
  • Data-informed strategy development
  • Supplier relationship management
  • Business relationship management
  • Effective problem resolution
  • Collaborative team member -
  • Agile collaboration tools proficiency
  • Miro collaboration
  • Proficient in MS Office 365 applications
  • Experienced with MS Teams
  • Skilled in Zoom meetings
  • Effective stakeholder engagement
  • Meeting scheduling
  • Effective task delegation
  • Collaborative project management
  • Effective team collaboration
  • Effective problem resolution
  • Prioritization and scheduling
  • Effective multitasking

Professional Summary:

  • In previous roles as Scrum Master and Iteration Manager (11+ years), Leanne shows extensive experience in Agile methodologies including coaching, facilitating, and applying principles in team management, project management and product development.
  • Responsibilities in previous roles as Scrum Master/Iteration Manager, include –
  • Coaching, mentoring, and guiding teams using SAFe, Scrum, Kanban and Devops practices
  • Facilitating Agile Ceremonies (PI Planning, Daily Stand-ups, Backlog Review/Grooming, Sprint Planning, Retrospectives, Showcases, Iteration Reviews)
  • Coaching and assisting Product Owners on product backlog, prioritising product, and team backlogs, and understanding business requirements and value
  • Facilitate an environment for the team to organize themselves around their work, help team become aware to what is blocking results
  • Ensuring Scrum Teams, Product Owners and Business Stakeholders have collaboration and clear communication
  • Facilitating resolution of any miscommunications, clarification of business requirements and/or impediments for team
  • Facilitating with other Scrum Masters/Iteration Managers and Agile Coaches to share the best practices and knowledge
  • Managed Agile Teams consisting of 1 to 30 resources onshore and offshore (including Vendor resources)
  • Co-ordinates with other Scrum Masters/Iteration Managers, the System Team, and shared services in the ART PI planning events and throughout each Sprint/Iteration and PI
  • Co-ordinates with other Scrum Masters/Iteration Managers and the Release Train Engineer in the Scrum of Scrums and Community of Practice
  • Tools used – JIRA, Apptio Target Process, Confluence, MS SharePoint, MS Teams, Trello, Slack
  • Management of Agile teams’ impediments and dependencies in and out with other teams
  • Providing project and team reporting/analytics on teams’ continuous improvement, project progress and Business Stakeholder reporting

Timeline

Delivery Lead

Officeworks, Chadstone
08.2024 - Current

Scrum Master/Agile Project Manager

Carey Baptist Grammar School, Kew
05.2023 - 11.2023

Scrum Master

Monash University, Clayton
03.2022 - 11.2022

Iteration Manager

University of Melbourne, Melbourne
05.2021 - 03.2022

Scrum Master

AGL Wholesale, Melbourne
08.2020 - 05.2021

Scrum Master/Project Manager

Telstra, Transport IP Core & Edge Engineering, Melbourne
07.2019 - 06.2020

Scrum Master/Agile Coach

Telstra, Entreprise Digitisation Program, Melbourne
12.2018 - 06.2019

Agile Consultant/Scrum Master/Agile Coach

460degrees (consultancy at Metro Trains), Melbourne
09.2018 - 12.2018

Scrum Master

NBN Co., Melbourne
02.2018 - 06.2018

Process Specialist/Iteration Manager

Telstra, Call Centre Products Engineering Group, Melbourne
02.2012 - 02.2018

Telstra, Melbourne, Victoria, Australia
05.1989 - 12.2010

Certified SAFe 4 DevOps Practitioner - undefined

Scaled Agile Framework

AgilePM Foundation - undefined

APMG International

AgilePM Practitioner - undefined

APMG International

Certified SAFe 4Scrum Master - undefined

Scaled Agile Framework

Working with Children Check -

Victoria Government

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