Leanne Little
Forbes
Summary
LEANNE LITTLE PERSONAL SUMMARY: Objective
I am compassionate, honest, reliable. and have a ambition to better am career I have 5 years Experience in Age care Nursing,9 years of bar Attendant, 1 year of Restaurant assistant manager, 4 year of food Preparation And serving 4 year of cleaner, 3 in sales assistant I have experience in office administration
Overview
29
29
years of professional experience
Work History
Manager
Freechoice Tobacconist
08.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Improved safety procedures to create safe working conditions for workers.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
Retail Sales Assistant
Repco Forbes
06.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Located merchandise across various stores to address customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers with prompt and polite support in-person and via telephone.
- Maintained clean sales floor and straightened and faced merchandise.
- Doing replenishing reports On stock
- Cleaning the store swiping mopping dusting Cleaning kitchen in bathroom
- receiving stock in putting all stock away
- Worked well in a team setting, providing support and guidance.
Motel Cleaner
Country Motor Inn
04.2022 - 07.2022
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Polished fixtures to achieve professional shine and appearance.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Washed and put away kitchen dishes, utensils and glassware.
- Changed bed linens and collected soiled linens for cleaning.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
Aged Care Nurse
Jemalong Residential Village
11.2014 - 02.2022
- Caring for the elderly help residents feel safe and comfortable in their home
- Showering, Bathing, Shaving
- Dressing of Patients
- Delivering of Food an assisting with eating
- Using lifter and standup lifter to help with transferring of patients
- Excellent communication skills, both verbal and written.
- Scheduled and accompanied clients to medical appointments.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained frequent supervision of residents unable to call for assistance.
- Remained alert to problems or health issues of clients and competently responded.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Monitored client vital signs, administered medications, and tracked behaviour to keep healthcare supervisor well-informed.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Built strong relationships with clients to deliver emotional support and companionship.
Canteen Assistant
Forbes Public School
01.2010 - 02.2011
- Cooking and preparing for food children an teachers and children with allergies
- Passionate about learning and committed to continual improvement.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Gained strong leadership skills by managing projects from start to finish.
Bar Attendant TAB/Keno
Forbes Services Memorial Club
01.2007 - 03.2011
- Assist Customers in the Restaurant and Bistro
- Assist Customers in the Bar Area and the Gaming Room
- Qualified in Keno, TAB, RSA and RCG
- Changing over kegs
- Balancing Till
- Assist in opening
Cleaner
ISS Facility Services
01.2004 - 01.2005
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Operated buffers and burnishers to clean and polish floors.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Provided assistance to other staff members with cleaning of difficult areas.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
Cook & Driveway Attendant
Ben Hall Roadhouse
01.2001 - 02.2002
- Prepared food cooking meals for customers
- Manage cash register and cash handling
- Cleaning and maintenance of kitchen and restaurant
- Driveway attendant
- Assist Customers in the Restaurant
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift kitchen tasks.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained food safety and sanitation standards.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Adjusted recipes based on ingredient availability or customer request.
- Communicated closely with servers to fully understand special orders for customers.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
Cook Restaurant Attendant
Caltex Roadhouse
10.2002 - 02.2003
- Preparing & Cooking food
- services customers
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Bar Attendant
Pastoral Hotel
01.2000 - 10.2000
- Restocked ice, condiments, and snacks.
- Maintained sufficient inventory to meet business operation needs.
- Replaced empty kegs and soda syrups.
Bartender
Victoria Hotel
01.1999 - 12.1999
- Assisted with inventorying beverage stock and bar supplies.
- Obtained cash bank and stocked service bar to prepare for operation.
- Prepared garnishes by evenly slicing and pitting fruits.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Bartender & TAB /Gaming
Royal Oak Hotel
01.1999 - 12.1999
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Used POS system to accurately enter orders and process payments.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Served high customer volumes during special events, nights, and weekends.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Crafted special drink and cocktail menu items for seasonal offerings.
General Cleaner
Forbes District Hospital
01.1996 - 10.1998
- Provided assistance to other staff members with cleaning of difficult areas.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Handled equipment, chemicals, and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Operated buffers and burnishers to clean and polish floors.
Assistant Restaurant Manager
Country Craving
02.1995 - 01.1996
- Oversaw food preparation and monitored safety protocols.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Worked closely with restaurant owner to develop and implement marketing initiatives.
- Coordinated with catering staff to deliver food services for special events and functions.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Education
Statement Of Attendance -
Aciim Solutions
Forbes, NSW03.2022
Currently Studying -
Global Real Estate Training
Online 01.2021
Certificate -
NDIS TRAINING
Forbes, NSW01.2021
Advanced Diploma of Hospitality Management -
TAFE
Orange, NSW12.2006
Certificate III In Business - Office Administration
Tafe NSW
Forbes, NSW03.2006
all components with passing grade - Job Club
TAFE
Forbes, NSW12.1996
Statement Of Attainment -
Tafe Nsw
Forbes, NSW03.1994
Statement Of Attainment - Introduction To Care of The Elderly
Tafe Nsw Skillshare
Forbes, NSW10.1993
Certificate - Women And Tafe Options Course
Tafe Nsw
Forbes, NSW02.1993
Certificate -
TAFE Nsw
Forbes, NSW07.1991
Statement Of Attainment -
Tafe (oten)
Forbes, NSW11.1993
Certificate -
Tafe Nsw
Forbes, NSW12.1991
Year 10 Certificate -
Forbes High School
Forbes, NSW12.1990
Skills
- Order Management
- Stock Management
- Merchandise Display
- Point of Sale Operation
- Infection Control
- Chemical Handling
- Teamwork Abilities
- Customer Relationship Management (CRM)
Referees
Mrs Jodie Dukes
Mobile 0406903105
Maree Smith
Mobile 0416746943
Home 0268575144
Timeline
Manager
Freechoice Tobacconist
08.2023 - Current
Retail Sales Assistant
Repco Forbes
06.2022 - Current
Motel Cleaner
Country Motor Inn
04.2022 - 07.2022
Aged Care Nurse
Jemalong Residential Village
11.2014 - 02.2022
Canteen Assistant
Forbes Public School
01.2010 - 02.2011
Bar Attendant TAB/Keno
Forbes Services Memorial Club
01.2007 - 03.2011
Cleaner
ISS Facility Services
01.2004 - 01.2005
Cook Restaurant Attendant
Caltex Roadhouse
10.2002 - 02.2003
Cook & Driveway Attendant
Ben Hall Roadhouse
01.2001 - 02.2002
Bar Attendant
Pastoral Hotel
01.2000 - 10.2000
Bartender
Victoria Hotel
01.1999 - 12.1999
Bartender & TAB /Gaming
Royal Oak Hotel
01.1999 - 12.1999
General Cleaner
Forbes District Hospital
01.1996 - 10.1998
Assistant Restaurant Manager
Country Craving
02.1995 - 01.1996
Statement Of Attendance -
Aciim Solutions
Currently Studying -
Global Real Estate Training
Certificate -
NDIS TRAINING
Advanced Diploma of Hospitality Management -
TAFE
Certificate III In Business - Office Administration
Tafe NSW
all components with passing grade - Job Club
TAFE
Statement Of Attainment -
Tafe Nsw
Statement Of Attainment - Introduction To Care of The Elderly
Tafe Nsw Skillshare
Certificate - Women And Tafe Options Course
Tafe Nsw
Certificate -
TAFE Nsw
Statement Of Attainment -
Tafe (oten)
Certificate -
Tafe Nsw
Year 10 Certificate -
Forbes High School
Similar Profiles
Alison WadleyAlison Wadley
Store Manager at Freechoice TobacconistStore Manager at Freechoice Tobacconist
Nicole SydenhamNicole Sydenham
Store Manager at Freechoice TobacconistStore Manager at Freechoice Tobacconist
Saroj AcharyaSaroj Acharya
Sales Manager at Freechoice TobacconistSales Manager at Freechoice Tobacconist