Leanne Mackay
Marsden Brisbane
Summary
Dynamic professional with a proven track record in customer service and safety, exemplified during tenure at Brisbane City Council. Skilled in effective communication and vehicle cleanliness, I excel in adapting to diverse weather conditions and ensuring passenger comfort. Achieved commendations for professionalism, highlighting my ability to exceed performance goals and foster positive environments.
Overview
36
36
years of professional experience
Work History
Bus Operator
Brisbane City Council
03.2017 - Current
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, and baggage stowing.
- Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
- Contacted dispatchers and company mechanics to report vehicle issues and other problems.
- Mentored new hires by sharing best practices for effective communication with passengers and navigating complex routes safely.
- Efficiently processed fare payments using various methods such as cash, cards, or mobile applications.
Security Officer
Mission Protective Services
04.2005 - 02.2017
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Real Estate Agent
Ray White Real Estate
01.2007 - 01.2008
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
Hospitality Customer Service Officer
Airport Retail Enterprises
02.1989 - 09.2001
- Managed customer accounts for seamless service experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Education
Certificate - Certificate 3 in Hospitality
TAFE QLD
QLDHigh School Diploma -
Redcliffe High School
Redcliffe, QLDSkills
- Clean driving record
- Vehicle inspection
- Fuel efficiency
- Defensive driving
- Wheelchair support
- Weather conditions adaptation
- Vehicle maintenance
- Traffic laws compliance
- Safe driving practices
- Effective communication skills
- Mobility support
Timeline
Bus Operator
Brisbane City Council
03.2017 - Current
Real Estate Agent
Ray White Real Estate
01.2007 - 01.2008
Security Officer
Mission Protective Services
04.2005 - 02.2017
Hospitality Customer Service Officer
Airport Retail Enterprises
02.1989 - 09.2001
Certificate - Certificate 3 in Hospitality
TAFE QLD
High School Diploma -
Redcliffe High School
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