Leanne Manarangi

• Planned, coordinated and delivered client focused events.
• Liaised and networked with internal and external stakeholders to promote event and obtain sponsorship.
• Coordinated event team by organising meetings, rosters and providing ongoing communication.
• Managed and coordinated event delivery, setting up and packing down of event
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Confirmed appointments, communicated with clients and updated client records.
• Kept records in CRM to maintain customer data.
• Resolved customer problems and complaints.
• Responded to inquiries from callers seeking information.
• Answered phone promptly and directed incoming calls to correct offices.
• Supervised staff and coordinated rosters

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• Provided excellent communication skills
• Accomplished multiple tasks within established timeframes.
• Onboarded new employees with training and new hire documentation.
• Managed inventory control, cash control and store opening and closing procedures.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Rotated merchandise and displays to feature new products and promotions.
• Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Used cash registers and credit card machines to cash out customers.
• Kept server areas clean and stocked to increase efficiency while serving tables.
• Greeted new customers and took food and beverage orders.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Cleaned and reset tables to keep dining room and work areas clean.
• Inspected dishes and utensils for cleanliness.

• Answered multi-line phone system and greeted callers enthusiastically.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport.
• Interacted with customers by phone, email or in-person to provide information.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Booked rooms, tours and assisted customers to plan daily itinerary
• Ensured guest were satisfied with their experience

• Maintained customer satisfaction providing excellent customer service knowledge and skills.
• Used cash registers and credit card machines to cash out customers.
• Greeted new customers, discussed specials and took orders.
• Demonstrated excellent customer service skills to build rapport with customers
• Reset tables to keep dining room and work areas clean.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Worked within a vibrant team environment

• Demonstrated excellent customer service with a wide range of local and international customers
• Maintained customer satisfaction and ensured their food and beverage needs were met
• Used cash registers and credit card machines to cash out customers.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Greeted new customers, discussed specials and took orders.
• Displayed understanding of local region and culture
• Worked as waitress at cultural events and shows
• Cleared and rest tables in preparation for next meal

• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Disposed of rubbish each day to avoid waste buildup.
• Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
• Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
• Restocked room supplies such as facial tissues for personal touch with every job.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Responded to requests from patrons for linens and toiletries.