Summary
Overview
Work History
Education
Skills
Timeline
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Leanne McDonald

Maroubra,NSW

Summary

Accomplished Flight Attendant offering over 30 years in domestic and international commercial airline industry with Qantas Airways. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.

Having completed numerous in-service courses with Qantas (Team Leader, Emergency & Evacuation, First Aid & Resuscitations, Mary Gober Communications intensive course, Wine appreciation course) I was able to use the skills attained in ensuring the safety, comfort and well being of crew members and passengers.

Regularly led teams of flight attendants overseeing the delivery of high level customer service and safety.

Using skills attained over 30+ years of flying along with previous nursing experience, I ensured the needs and safety of passengers, crew and aircraft were a priority.

Having strong communication skills ensured issues were resolved favorably and I received regular positive feed back from managers and customers.

Regular completion of reports were a requirement with timely and accurate information provided.

I have a strong focus on customer service with good communication skills being able to resolve issues and identify areas of improvement.

Overview

35
35
years of professional experience

Work History

Flight Attendant

Qantas Airways
02.1990 - 07.2021
  • Ensured safety and comfort of customers onboard aircraft.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
  • Relayed updates and information to passengers after confirming key details with pilot.
  • Used excellent customer service skills in addressing passengers' needs.
  • Performed pre-flight cabin checks to maintain operational safety equipment.
  • Responded to passenger emergencies to provide first aid.
  • Completed pre-flight safety checks to reinforce passenger safety.
  • Monitored cabin during flights and responded to passenger inquiries or issues.
  • Collaborated with flight crew to maximize smooth and safe flights.
  • Demonstrated knowledge of aircraft safety features and emergency equipment.
  • Offered personalized assistance to children, elderly and passengers with special needs.
  • Assisted passengers in boarding and deplaning aircraft.
  • Welcomed passengers aboard and provided overview of safety procedures.

Nurse

Prince Of Wales Children's Hospital
01.1987 - 03.1990
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Performed routine wound care and dressing changes on schedule.
  • Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
  • Helped patients eat and drink when necessary for safe consumption of food consistent with recovery guidelines.
  • Protected confidentiality of information related to patient care activities and EMS operations.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.

Education

Diploma of Applied Science - Nursing

Southern Cross University
Lismore, NSW

Skills

  • Passenger Safety Management
  • Emergency Care
  • Customer Service
  • Emergency Response
  • First Aid
  • Flight Safety
  • Regulatory Compliance
  • Issue Resolution
  • Interpersonal Communications
  • Administrative Tasks
  • Schedule Management
  • Hospitality Service Expertise

Timeline

Flight Attendant

Qantas Airways
02.1990 - 07.2021

Nurse

Prince Of Wales Children's Hospital
01.1987 - 03.1990

Diploma of Applied Science - Nursing

Southern Cross University

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Leanne McDonald