Leanne McGrath
Marsden,QLD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Administration Officer
UntingCare QLD/Lifeline
Kangaroo Point, QLD
04.2012 - Current
- Reserved and managed meeting room availability.
- Assisted organizational efforts by filing, entering data and answering phones.
- Maintained positive working relationship with fellow staff and management.
- Liaised with internal teams and external customers to facilitate smooth communication and handle requests.
- Generated and sent customer invoices, submitted payments and updates accounts.
- Managed and maintained office filing systems, ensuring all documents are accurately stored and easily retrievable.
- Developed and strengthened client relationships by delivering knowledgeable support.
- Answered phones and routed voicemails to respective employees.
- Updated databases with new customer contact details or changes in existing accounts.
- Received and distributed mail, letters and packages.
- Processed invoices, purchase orders and other financial paperwork in accordance with company policies.
- Provided administrative support to management team.
- Maintained employee attendance records according to company policies.
- Organized and maintained files, including electronic records.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Developed procedures for streamlining workflow processes within the department.
- Coordinated appointments, meetings and conferences.
- Updated contact lists regularly with current information.
- Checked stock to determine inventory levels and maintain office supply products.
- Created and distributed documents, such as agendas and meeting minutes.
Administrator
QLD Childcare Servicesa
Loganholme, QLD
04.2007 - 03.2012
- Answered incoming calls and responded to customer inquiries.
- Provided general administrative support to staff members.
- Performed data entry tasks into computer databases from paper documents.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Maintained positive working relationship with fellow staff and management.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Managed office supplies inventory and placed orders when necessary.
Education
Certificate II - Business Administration
Tafe QLD
Browns Plains, QLD01-2006
Diploma - Nursing
Tafe QLD
Brisbane, QLDSkills
- Clerical Support
- Minute Taking
- Appointment Scheduling
- Reception Oversight
- Mail Handling
- Data Entry
- Information Security
- Invoice Processing
- Travel Coordination
- Spreadsheet Management
- Filing
- Document Control
- Office Administration
- Database Management
- Workflow Optimization
- Calendar Management
- Expense Reporting
- Meeting Planning
- Recordkeeping
- Medical Terminology
- Phone Call Answering
- Office Equipment Maintenance
- Time Management
- Microsoft Word
- Sensitive Material Handling
- Excel Spreadsheets
- Microsoft
- Customer Service
- Highly Organized
- Computer Skills
- Strong Interpersonal Skills
- Administrative Support
- Microsoft Office Suite
- Spreadsheets
Timeline
Administration Officer
UntingCare QLD/Lifeline
04.2012 - Current
Administrator
QLD Childcare Servicesa
04.2007 - 03.2012
Certificate II - Business Administration
Tafe QLD
Diploma - Nursing
Tafe QLD
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