Leanne Mercer
Gorokan,Australia
Summary
I have more than 10 years background in Medical Administration and over 8 years in Phlebotomy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Consultant
HCA Nurses Now
Tuggerah
01.2025 - Current
- Analyzed operational processes to identify areas for improvement and efficiency.
- Collaborated with cross-functional teams to streamline project workflows and enhance communication.
- Entered staff shifts/data
- Directed daily operations of departments, coordinating interdepartmental project activities.
Patient Consultant
ACE Radiology
Central Coast, NSW
03.2022 - 01.2025
- Maintained accurate and up-to-date patient records, ensuring compliance with HIPAA regulations.
- Served as a liaison between the patient and insurance providers, advocating for coverage on behalf of the client when needed.
- Facilitated communication between patients and medical staff, promoting an environment of transparency and understanding.
- Monitored progress toward treatment goals, adjusting care plans as necessary to ensure optimal outcomes for each patient.
- Reduced patient wait times by streamlining appointment scheduling processes.
- Developed strong rapport with patients through active listening skills, fostering trusting relationships in the consultation process.
- Demonstrated adaptability in handling various types of patients, including those with special needs or complex medical histories.
- Assisted in the development of policies and procedures for patient consultations, ensuring consistency throughout the organization.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Engaged with patients to provide critical information.
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Phlebotomist
NSW Health Pathology
Gosford
03.2020 - 03.2022
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Packaged and shipped specimens to central lab daily.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Verified patients' identification for proper sample collection.
Education
Year 10 -
Gorokan High School
Gorokan, NSWSkills
- Empathy Display
- Appointment Scheduling
- Insurance Verification
- Privacy compliance
- Cross-cultural sensitivity
- Patient Observation
- Infection control standards
- Specimen Collection
- Patient Services
- Data Collection
- Blood Glucose Monitoring
- Medical Laboratory Procedures
- Information Protection
- Infection prevention
- Calm and Effective Under Pressure
- Punctual and Hardworking
- Clerical and Filing Support
- Customer Service
- Multitasking Abilities
- Time Management
- Active Listening
- Technical Troubleshooting
- Reliability
Certification
- Certificate IV & V in Pathology and Laboratory Techniques
- Pracsoft Advanced Training
References
- Alisha Ryan, 0402 443 415
- Kayla Murjana, 0402 721 293
Timeline
Operations Consultant
HCA Nurses Now
01.2025 - Current
Patient Consultant
ACE Radiology
03.2022 - 01.2025
Phlebotomist
NSW Health Pathology
03.2020 - 03.2022
Year 10 -
Gorokan High School