Leanne Micallef
IGA Plus Liquor
Point Cook,VIC
1
Certification
15
years of professional experience
Reliable and adaptable professional with experience across cashier, customer service, and compliance roles. Strong in written and verbal communication, cash register operation, and accurate issue resolution. Committed to efficient service, policy compliance, and positive customer outcomes.
Work History
Cashier
5 Years 8 Months- Scanned merchandise, applied pricing, and resolved checkout discrepancies with attention to detail.
- Operated cash register to record transactions accurately and efficiently.
- Assisted customers with product location, lottery purchases, and basic store inquiries.
- Supported opening and closing procedures, including Tattslotto setup and end-of-day reconciliation.
- Assisted customers with returns, refunds and resolving transaction issues.
- Contributed to clean and safe shopping environment. Performed regular sanitation of checkout area.
- Learned duties for various positions and provided backup at key times.
- Facilitated positive shopping experience. Greeted customers warmly upon entry.
Customer Service Consultant
1 Year 2 Months- Handled high call volumes to support consistent, professional customer service.
- Enhanced customer satisfaction by promptly resolving inquiries and concerns.
- Documented customer calls in full to minimize confusion in future calls and facilitate complete resolutions to individual issues.
- Verified and maintained updated customer details across relevant systems.
- Processed returns, exchanges, and refunds in line with Target policies and transaction procedures.
- Handled refunds, missing orders, and payment issues while consistently meeting service standards.
- Escalated complex complaints calmly, delivering practical solutions aligned with store policies.
- Managed customer escalations to senior staff or management, ensuring timely attention for resolution.
- Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
- Cultivated strong client relationships by exceeding expectations in addressing requests and concerns.
- Increased client retention through exceptional service and timely solutions to issues.
Customer Service Consultant
7 Months- Resolved customer enquiries over the phone, ensuring customer satisfaction through timely and effective support.
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Providing payment, refunds, and payment plan while maintaining service standards.
- Engaged customers in conversation to uncover needs and address objections using persuasive techniques for improved resolution outcomes.
- Handled difficult customer interactions calmly, applying product knowledge and policy to reach solutions.
Compliance Support Officer - APS 3
1 Year 1 Month- Conducted client assessments and documented findings to support accurate outcomes and eligibility decisions.
- Guided staff on case management procedures, improving consistency and documentation quality across workflow.
- Conducted client assessments and documented findings to support accurate decisions.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Prepared reports and correspondence to clearly communicate case outcomes.
Warehouse Worker
1 Year 5 Months- Managed stock retrieval by retrieving and sorting stock for streamlined access.
- Maintained clean, organized work areas to support smooth workflow.
- Monitored supply levels and replenished stock as needed.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Reduced waste, adhered to recycling procedures for packaging materials.
- Unpacked and repacked items in different quantities and configurations for shipment.
Disability Support Worker
11 Months- Supported daily living activities, promoting independence, dignity, and client choice.
- Implemented community access activities, encouraging social participation and skill development.
- Drove clients safely to social activities and appointments.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
Cashier Assistant
2 Months- Met customer needs through polite, friendly and attentive service.
- Assisted with returning items from fitting rooms and front desk, streamlining store operations.
- Set up new sales displays to enhance product visibility and attract customer interest.
- Assisted with use by dates on perishable items.
- Cleared stock nearing expiration to optimize inventory and facilitate new merchandise arrivals.
Transport Planner
11 Months- Optimized route plans to improve carrier utilisation and reduce delivery delays.
- Coordinated daily transport schedules to align freight capacity with delivery requirements and customer priorities.
- Liaised with carriers, warehouses, and operations teams to confirm dispatch timing and load availability.
- Answered telephone calls and emails to respond to customer concerns and cost inquiries.
- Monitored and tracked drivers, verifying on-time delivery and immediate issue resolution.
- Producing manifests and tracking down Pods.
Education
VCE
Skills
Transaction processing expertise
Refund processing
Attention to detail
Liquor compliance
Effective time management
Customer service excellence
Communication skills
Skilled in resolving conflicts
Ethics and integrity
Active listening skills
Certification
Responsible Serving of Alcohol.
Timeline
Cashier
IGA Plus Liquor
03.2021 - CurrentRead More
Customer Service Consultant
Target Australia
11.2019 - 01.2021Read More
Customer Service Consultant
Greater West Water
02.2019 - 09.2019Read More
Compliance Support Officer - APS 3
Department of Human Services
01.2018 - 02.2019Read More
Warehouse Worker
Promotional Packaging
06.2016 - 11.2017Read More
Disability Support Worker
Interact Australia
03.2016 - 02.2017Read More
Cashier Assistant
Big W
04.2015 - 06.2015Read More
Transport Planner
Fonterra Australia
05.2011 - 04.2012Read More
St.Albans Secondary College
VCE
Read More