Leanne Minshull
Broome,Australia
Summary
I am a keen person who is always ready to take on any task, I love to learn new things and up for any challenge whatever the situation may be. I also get along with others as well as working efficiently on my own.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Remote Services Support Officer
Kimberley Aboriginal Medical Services
01.2019 - Current
- Provide administrative support and service to the Remote Services Team & Remote Services Executive Manager as requested.
- KAMS Kutjungka Charter Flight bookings.
- Liaise with Stores for the transport of remote health centre freight on booked charter flights.
- Support any staff with vehicle enquiries
- Liaising with remote staff.
- Organise new staff Inductions in Broome.
- Organise New IT User Request, MMEx, LogiQC and Employment Hero/Go1.
- Provide Support New Staff while in Broome for their Induction.
- Organise Flights, Travel and Accommodation.
- Processing staff Reimbursements.
- Organising Remote managers Meeting.
- Completing meeting minutes.
- Organise meetings and workshops as required.
- Organise catering for meetings and workshops.
- Working on Word, Excel, Outlook.
Health Informatics Support Officer
Kimberley Aboriginal Medical Service
01.2016 - 01.2019
- Provide help desk support and escalate identified health record system issues to software vendors.
- Provide point in time (PIT) support to Kimberley Aboriginal Community Controlled Health Services and Remote Clinics as issued by the Help Desk.
- Monitor the availability of the electronic health record, report faults or outages as they occur.
- Coach, mentor and motivate MMEX users as required.
- Identify and resolve issues and conflicts within MMEx as discovered/reported.
- Assist with the development and delivery of progress reports, proposals, requirements documentation and training materials.
- Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
- Assist in the development of best practices and tools for project execution.
Client Services Administration Manager
Derby Aboriginal Health Service
01.2015 - 01.2016
- Administrator for MMEx.
- Create Account for MMEx user.
- Data cleansing.
- Record and file patient data and medical records.
- Assist clients in the completion of Medicare registration quickly and cordially.
- Complete Medicare billing item numbers at doctor’s request.
- Managed the reception area including greeting visitors.
- Responding to complex telephone calls.
- Received and distributed faxes and mail in a timely manner.
- Manage daily office operations and maintenance of equipment.
- Create, maintain, and enter information into databases.
- Complete forms in accordance with company procedures.
- Keep track of the daily work of clerical staff.
- Supervise other clerical staff and provide training and orientation to new staff.
- Train and assist staff with computer usage.
Administration Assistant / RJCP Claims Officer
Winun Ngari Aboriginal Corporation
01.2014
- Data entering.
- Processing of purchase orders.
- Reconciliation of invoice (Converting POs to invoices)
- Payment of accounts matching to statements.
- Administration support for the CEO.
- Ordering stationery and office supplies.
- Collate relevant invoices and ensure compliance against The RJCP Contract requirements.
- Generate RJCP claims.
- Lodgement of RJCP claims.
- Keep track of all motor vehicle registrations within the corporation.
- Book Flights, Accommodation and vehicle hire for staff when travelling.
- General all-rounder.
Owner Operator
Broome Bluewater’s Fish Cafe
01.2006 - 01.2013
- Managing of Business Operations.
- Customer Service
- Telephone enquiries.
- Ordering of all stock.
- Cooking and Handling Seafood
- End Of Day Reconciliation.
- Dealing with a wide range of various nationalities
- Problem Solving.
- Dealing with aggressive customers.
- Hiring and Terminating of Staff.
- Basic knowledge of Occupational Safety and Health Legislation.
Held Various Positions
Department of Transport WA
01.2000 - 01.2005
- Customer Service Officer.
- Call Centre Consultant.
- Transfer and Recovery Consultant.
- Customer Service.
- Telephone enquiries.
- Cash Handling.
- General Office Duties.
- End Of Day Reconciliation.
- Problem Solving.
- Enforcing Strict Government Rules and Regulations.
- Transfer and Penalty processing.
- Offline Processing.
Education
Completed Year 10 -
Governor Stirling Senior High School
Midland01-1987
Skills
- Business management experience
- Effective communication with challenging clients
- Inventory management
- Staff scheduling
- Administrative operations management
- Cash management and reconciliation
- Office automation procedures
- Analytical problem solving
- MMEx system administrator
- Accountable
- Consistently dependable
- Integrity in communication
- Strong interpersonal skills
- Proficient in computer applications
- Effective verbal and written communication
- Effective in both team settings and solo tasks
- Willing to accept responsibilities
- Open to additional training
Certification
- First Aid Certificate
- Cultural Awareness Training
- MYOB
- Customer Service Training Team Building High Rope course
- Aussie Host
- Land Search Techniques Certificate
- Health & Hygiene Certificate
- Multicultural Education Certificate
- Customer Service Skills Certificate
- Aboriginal & Torres Strait Islander Mental Health First Aid
- Hand Hygiene Australia
- Intermediate Excel Training
- Operate as part of an emergency control organisation
- Confine small emergencies in a facility
- Trauma Informed De-Escalation Training
- Rheumatic heart disease (RHD) – Information for Community Based Workers
Timeline
Remote Services Support Officer
Kimberley Aboriginal Medical Services
01.2019 - Current
Health Informatics Support Officer
Kimberley Aboriginal Medical Service
01.2016 - 01.2019
Client Services Administration Manager
Derby Aboriginal Health Service
01.2015 - 01.2016
Administration Assistant / RJCP Claims Officer
Winun Ngari Aboriginal Corporation
01.2014
Owner Operator
Broome Bluewater’s Fish Cafe
01.2006 - 01.2013
Held Various Positions
Department of Transport WA
01.2000 - 01.2005
Completed Year 10 -
Governor Stirling Senior High School