Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Leanne Panozzo

Leanne Panozzo

ABS Field Officer
Truganina

Summary

What actually drives me and promotes my commitment to the cause is helping people. Supporting others through, mentoring, coaching, and/or training that promote others to achieve their goals gives me great satisfaction.

Overview

2
2
Certifications
2027
2027
years of professional experience

Work History

Census Field Officer

Australian Bureau of Statistics
Melbourne, VIC
08.2026 - Current
  • Conducted household interviews to collect accurate demographic data for national census ensuring data Integrity.
  • Adhered to Confidentiality outlined in the Privacy Act.
  • Maintained a friendly, helpful demeanor even in challenging situations.
  • Followed all safety protocols and reporting standards.

Customer Experience Manager

Endeavor Drinks Group
02.2021 - 06.2026
  • Managing all Front of House Activities, Including Online Sales, Rostering, Budgets, Ordering Consumables, Managing KPI's, & Effectively executing Marketing Campaigns & Customer Complaints.
  • Effective risk control, CCTV monitoring, theft reporting and Police engagement during theft & incidents of violence.
  • Responsible for Monthly Safety Actions, including Workplace Inspections, Emergency Evacuation Drills, Duress Alarm Testing & Manual Handling Equipment Safety.
  • Recruitment, Selection, Training and Induction of various positions. This included online application screenings, and one on one interview processes, all inductions and ongoing training.
  • Lead and Managed Fundraising Events in store that Support Communities in Need.
  • Followed State Regulations and Legal Guidelines by enforcing the Liquor & Tobacco Acts, ensuring all team were compliant and certificates and training were up to date.

Multi Site Retail Manager

Hanes Brands Australasia (Bonds)
01.2013 - 05.2018

Most Recent Role as Multi-Site Manager

  • Store Manager Bonds Highpoint
  • Store Manager Bonds MYER Concession
  • Supported Bonds Kids Highpoint

Previous Roles

  • Store Manager Watergardens
  • Store Manager Docklands
  • Store Manager Essendon DFO
  • Stocktake Leader

Store Manager

Jeanswest
Melbourne, VIC
2007 - 2013

Store Manager Appointments

  • Highpoint
  • Airport West
  • Brimbank Central

Assistant Store Manager Appointments

  • Watergardens
  • Werribee Plaza

Education

Diploma Case Management Community Services

AIPC (Australian Institute of Psychology & Counselling)
Melbourne, VIC
12-2027

Diploma Business Management

Franklin Scholar
Melbourne, VIC
04.2001 -

Skills

Customer engagement

People management

Rostering Compliance

Cross-cultural sensitivity

Multi-tasking

Geographical expertise

Data collection

Confidentiality

Certification

First Aid Certificate

Timeline

Census Field Officer

Australian Bureau of Statistics
08.2026 - Current

Customer Experience Manager

Endeavor Drinks Group
02.2021 - 06.2026

Multi Site Retail Manager

Hanes Brands Australasia (Bonds)
01.2013 - 05.2018

Diploma Business Management

Franklin Scholar
04.2001 -

Store Manager

Jeanswest
2007 - 2013

Diploma Case Management Community Services

AIPC (Australian Institute of Psychology & Counselling)
Leanne PanozzoABS Field Officer