Summary
Overview
Work History
Education
Skills
Timeline
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Leanne Patterson

Canberra,ACT

Summary

I am an experienced, reliable and dedicated cleaning professional having worked in commercial, retail and residential settings both as a cleaner and Team Leader. I am relocating to Canberra with my family and I am seeking a new role in the industry where I can use my experience to deliver high-quality cleaning services.

Overview

46
46
years of professional experience

Work History

Team Leader

Homemaid Cleaning
01.2019 - Current
  • Oversaw and undertook a high quality and varied cleaning services in a variety of settings including - residential, office, strata, end-of-lease and spring cleans.
  • Worked to a daily roster and within allocated times.
  • Mentored and supervised junior staff members, helping them develop their skills and ensured high quality standards were continually met.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.

Cleaner

JLV Cleaning
01.2017 - 01.2019
  • Delivered high quality cleaning services in a variety of settings, including offices, pubs, gyms, retail and medical offices.
  • Reliably worked to a roster within a small team with a willingness to be flexible with changes in shifts and locations.
  • Used a variety of chemicals to disinfect floors, counters and furniture.
  • Maintained a well-organised mobile system for storage and transport of cleaning supplies to ensure easy access and efficient use of materials.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.

Owner and Operator - Lysanders Cafe

Lysanders Cafe
06.2009 - 06.2016
  • Managed day-to-day business operations including rostering, MYOB entries, salaries, stocking, employee engagement and management.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Fostered a strong culture of customer service and high-quality hospitality operations.
  • Consulted with customers to tailor service and range of options available.

Family Duties

Nil
12.1987 - 01.2015
  • Raising family - 5 children.
  • Various ad hoc retail roles including night fill.

Various Retail Roles - Ad Hoc

Various
01.1979 - 01.1998
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced retail environments.
  • Skilled at working independently and collaboratively in a team environment.

Education

Completed Year 11 -

Mount Austin High School
Wagga Wagga, NSW

Accounts Administration And MYOB -

TAFE NSW
NSW
06-2009

Skills

  • Commercial, retail and residential cleaning
  • Strong attention to detail
  • Reliable and flexible
  • Overseeing daily and shift activities
  • Team supervision and quality assurance
  • Staff training
  • Teamwork and collaboration

Timeline

Team Leader

Homemaid Cleaning
01.2019 - Current

Cleaner

JLV Cleaning
01.2017 - 01.2019

Owner and Operator - Lysanders Cafe

Lysanders Cafe
06.2009 - 06.2016

Family Duties

Nil
12.1987 - 01.2015

Various Retail Roles - Ad Hoc

Various
01.1979 - 01.1998

Completed Year 11 -

Mount Austin High School

Accounts Administration And MYOB -

TAFE NSW

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Leanne Patterson