- Baking
- Travelling
- AFL
- Spending time with family
- Watching TV shows and movies
Leanne Penny
Bacchus Marsh
Summary
Experienced customer service professional with highly developed skills in oral and written communication, active listening and problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, and providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Postal Services Officer
Sanctuary Lakes LPO (Bredonn Pty Ltd)
11.2018 - Current
- Dealt with escalated situations effectively and professionally while under pressure to resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong relationships with customers.
- Fostered positive customer service culture within a team which led to higher customer satisfaction rates.
- Participated in training programs to enhance product knowledge and customer service skills.
- Supported colleagues during periods of high workload, demonstrating flexibility and adaptability in taking on additional tasks when needed.
Owned Small Business at Queen Victoria Market
The Makeup Man
07.2012 - 07.2017
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Processed online orders.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
Education
Granville South High School
South Granville, NSWSkills
- Product knowledge
- Customer satisfaction
- Team collaboration
- Conflict resolution
- Effective communication
- Attention to detail
- Relationship building
- Payment processing
Interests
Timeline
Postal Services Officer
Sanctuary Lakes LPO (Bredonn Pty Ltd)
11.2018 - Current
Owned Small Business at Queen Victoria Market
The Makeup Man
07.2012 - 07.2017
Granville South High School
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