Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Leanne Penny

Bacchus Marsh

Summary

Experienced customer service professional with highly developed skills in oral and written communication, active listening and problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, and providing customized solutions to build loyalty.

Overview

13
13
years of professional experience

Work History

Postal Services Officer

Sanctuary Lakes LPO (Bredonn Pty Ltd)
11.2018 - Current
  • Dealt with escalated situations effectively and professionally while under pressure to resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong relationships with customers.
  • Fostered positive customer service culture within a team which led to higher customer satisfaction rates.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Supported colleagues during periods of high workload, demonstrating flexibility and adaptability in taking on additional tasks when needed.

Owned Small Business at Queen Victoria Market

The Makeup Man
07.2012 - 07.2017
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Processed online orders.
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.

Education

Granville South High School
South Granville, NSW

Skills

  • Product knowledge
  • Customer satisfaction
  • Team collaboration
  • Conflict resolution
  • Effective communication
  • Attention to detail
  • Relationship building
  • Payment processing

Interests

  • Baking
  • Travelling
  • AFL
  • Spending time with family
  • Watching TV shows and movies

Timeline

Postal Services Officer

Sanctuary Lakes LPO (Bredonn Pty Ltd)
11.2018 - Current

Owned Small Business at Queen Victoria Market

The Makeup Man
07.2012 - 07.2017

Granville South High School

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Leanne Penny