Summary
Overview
Work History
Education
Skills
Timeline
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Leanne Pierce

Sydney,NSW

Summary

Proven track record in enhancing customer experiences and boosting sales. Leveraging strong multitasking abilities and clear communication, I excel in fast-paced environments, consistently meeting targets. Skilled in customer service and problem-solving, I foster teamwork and professionalism, significantly contributing to business growth.

Overview

17
17
years of professional experience

Work History

Bartender

Cross Roads Hotel
07.2017 - 10.2018
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Participated in promotional events, representing the establishment positively while showcasing signature cocktails.

GYM Childcare Assistant

FUNCTIONAL ALLIANCE GYM
01.2018 - 04.2018
  • Supervised free play and other activities to keep children safe.
  • Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
  • Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
  • Read and told stories to promote and support overall language development.
  • Helped with creation of age-appropriate activities to keep children positively engaged.
  • Maintained accurate records of attendance, incident reports, and daily logs for effective documentation purposes.
  • Participated in staff meetings to share ideas, address challenges or concerns, and maintain a cohesive team environment.

Bank Teller

Commonwealth Bank
02.2009 - 03.2012
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.

Banking Customer Service Representative

St George Bank
12.2008 - 04.2009
  • Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
  • Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
  • Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
  • Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
  • Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
  • Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
  • Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback on ways to enhance performance levels within the department.

Sales Associate

Telstra
12.2006 - 11.2008
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Client Service Executive

AAPT
09.2005 - 03.2007
  • Built a reputation as a trusted advisor to clients by consistently providing insightful analysis and actionable recommendations.
  • Demonstrated excellent problem-solving skills in handling challenging situations that arose in client engagements.
  • Developed strong relationships with key clients, fostering trust and loyalty.
  • Collaborated with internal teams to deliver customized solutions for clients'' unique needs.
  • Developed and maintained existing client relationship and developed new client relationships.

Supervisor

Lone Star Rib House
10.2003 - 06.2005
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Achieved results by working with staff to meet established targets.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.

Ride Operator

WONDERLAND SYDNEY
01.2003 - 04.2004
  • Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
  • Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
  • Enhanced rider experience by enforcing safety procedures and providing clear instructions.
  • Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
  • Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
  • Conducted daily inspections of amusement park rides to verify functionality and safety.
  • Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.

Front Desk Receptionist

The Hughenden Boutque Hotel
01.2002 - 01.2003
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.

Education

Bachelor of Science - Criminology

Western Sydney University
Sydney, NSW
12.2027

Diploma - Hospitality Administration And Management

Macleay College
Sydney, NSW
12.2002

High School Diploma -

Santa Sabina College
Strathfield, NSW
12.2001

Skills

  • Strong multitasking
  • Customer Service
  • Clear and effective communication
  • Customer service expertise
  • Handling Difficult Customers
  • Professional Appearance
  • Teamwork and Professionalism
  • Fast Learner
  • Honest and Dependable
  • Good Conversationalist
  • Highly reliable

Timeline

GYM Childcare Assistant

FUNCTIONAL ALLIANCE GYM
01.2018 - 04.2018

Bartender

Cross Roads Hotel
07.2017 - 10.2018

Bank Teller

Commonwealth Bank
02.2009 - 03.2012

Banking Customer Service Representative

St George Bank
12.2008 - 04.2009

Sales Associate

Telstra
12.2006 - 11.2008

Client Service Executive

AAPT
09.2005 - 03.2007

Supervisor

Lone Star Rib House
10.2003 - 06.2005

Ride Operator

WONDERLAND SYDNEY
01.2003 - 04.2004

Front Desk Receptionist

The Hughenden Boutque Hotel
01.2002 - 01.2003

Bachelor of Science - Criminology

Western Sydney University

Diploma - Hospitality Administration And Management

Macleay College

High School Diploma -

Santa Sabina College

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Leanne Pierce