Leanne Popping
Peregian Springs,QLD
Summary
I am compassionate and reliable with a strong desire to support and care for the elderly.
Known for being patient,respectful and a great listener. While I do not have formal experience in aged care ,
I bring transferable skills from years of cleaning homes for elderly clients. I am quick to learn,able to follow instructions and committed to providing quality care with dignity and empathy.
I am eager to begin a career in aged care and contribute positively to the lives of residents.
Overview
10
10
years of professional experience
Work History
Administration Assistant
Seamless SMSF
01.2022 - Current
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email.
- Improved client relations through timely and courteous communication, addressing inquiries, and resolving issues promptly.
- Assisted in event planning and execution, from securing venues to managing invitations and logistics .
- Established administrative work procedures to track staff's daily tasks.
- Managed accounts payable/receivable processes, ensuring timely payments from clients while maintaining accurate financial records for the organization.
- Managed sensitive data with discretion, ensuring confidentiality and security of information.
- Coordinated administrative tasks to support financial operations and client communication.
- Maintained inventory of office supplies and placed orders.
House Cleaner
Work for Myself
10.2015 - Current
- Developed and maintained strong relationships with clients, addressing specific needs and preferences for customized service.
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Maintained a high level of cleanliness in clients'' homes, resulting in increased customer retention and referrals.
Breakfast Supervisor
Sofitel Noosa Pacific Resort
01.2021 - 11.2022
- Coordinated daily setup and breakdown of breakfast buffet, optimizing guest experience.
- Serviced guests with food and beverage requirements.
- Streamlined breakfast operations by implementing effective staff scheduling and task delegation.
- Approached guests and employees with personable and welcoming attitude to promote friendly environment.
- Assisted with training and development of food and beverage team.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Banquets Supervisor
Sofitel Noosa Pacific Resort
03.2019 - 11.2021
- Supervised banquet setup and breakdown, ensuring timely execution of events.
- Coordinated with kitchen staff to maintain food quality and presentation standards.
- Trained and mentored junior staff on service protocols and event management procedures.
- Implemented process improvements that enhanced service efficiency during peak hours.
- Maintained inventory levels, ordered supplies, and managed equipment for events.
- Developed schedules for staff assignments to optimize labor resources during events.
- Monitored guest satisfaction, addressing concerns promptly to enhance experience quality.
- Collaborated with event planners to customize services according to client specifications.
- Directed and managed banquet functions for 100-person event.
- Streamlined communication between kitchen and service staff for seamless event execution.
- Enhanced guest satisfaction by efficiently managing banquet events and ensuring proper setup.
- Provided exceptional customer service by promptly addressing guest concerns or requests during events.
- Oversaw accurate billing processes for each event, ensuring prompt payment collection from clients.
- Supervised and mentored kitchen and serving staff.
Food and Beverage Attendant
Sofitel Noosa Pacific Resort
03.2017 - 03.2019
- Provided exceptional guest service, ensuring a memorable dining experience for all patrons.
- Coordinated with kitchen staff to ensure timely meal preparation and delivery.
- Greeted and seated guests to provide friendly and welcoming experience.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
Housekeeping Room Attendant
Sofitel Noosa Pacific Resort
01.2015 - 03.2017
- Ensured cleanliness and orderliness of guest rooms following established standards.
- Responded swiftly to guest requests for additional amenities or services, ensuring prompt service delivery.
- Assisted in training new staff on housekeeping procedures and resort policies effectively.
- Implemented feedback from guests to improve room presentation and overall service quality consistently.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Maintained detailed record of cleaned rooms and reported any maintenance issues, ensuring quick resolution and guest satisfaction.
- Enhanced guest experience by maintaining immaculate room conditions through thorough cleaning and organization.
Skills
- Emotional support
- Respectful and compassionate
- Multitasking and organization
- Dependable and responsible
- Adaptability and flexibility
- Housekeeping
Timeline
Administration Assistant
Seamless SMSF
01.2022 - Current
Breakfast Supervisor
Sofitel Noosa Pacific Resort
01.2021 - 11.2022
Banquets Supervisor
Sofitel Noosa Pacific Resort
03.2019 - 11.2021
Food and Beverage Attendant
Sofitel Noosa Pacific Resort
03.2017 - 03.2019
House Cleaner
Work for Myself
10.2015 - Current
Housekeeping Room Attendant
Sofitel Noosa Pacific Resort
01.2015 - 03.2017
Similar Profiles
Gennaro BoveGennaro Bove
Auditor at Seamless SMSFAuditor at Seamless SMSF
Caryn Lim Xin YingCaryn Lim Xin Ying
Australia Auditor at RL SMSF AUDITSAustralia Auditor at RL SMSF AUDITS
Tiffany GiovanniTiffany Giovanni
Accounts Officer at BRC Tax & SMSF AduitsAccounts Officer at BRC Tax & SMSF Aduits
Steve ViliSteve Vili
Steel Fixer L/H at Jagcor ConstructionSteel Fixer L/H at Jagcor Construction
Cathy SwanCathy Swan
Executive Assistant / Office Manager at North Queensland Bulk Ports (formally known as Mackay Port Authority)Executive Assistant / Office Manager at North Queensland Bulk Ports (formally known as Mackay Port Authority)