Summary
Work History
Education
Skills
Key Experience
Professional Overview
Personal Information
References
Timeline
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Leanne Ramirez

Perth,WA

Summary

Highly proficient in business development and strategic planning resulting in consistent growth and profitability. Proven leader with track record of successful communication, client relationship building and achievement of targeted goals.

Work History

Director

Ochre Environmental Solutions
Karratha, WA

Director

Wajina Veterinarian Hospital

Community Board Member

East Pilbara District Health Advisory Council

Consultant - Program Manager TP

Rangers 4 Life – ABC Foundation
  • Facilitating and re-establishing R4L On Country Learning Program Tom Price
  • Recruiting and training staff with career development
  • Reporting (Government Education System)
  • Strong community and industry engagement
  • Promoting support for R4L Program
  • Facilitating on the job training of indigenous staff and growing the current Ranger 4 Life-On Country Education Programs
  • Key goals are to recreate a ‘co-designed’ education program on country for disengaged children who need to travel frequently for traditional family practices
  • Using experiential and immersive learning techniques alongside curriculum standards in an outdoor setting to encourage students re-entering the classroom setting
  • Engaging traditional owners of that area to teach language and bush/cultural skills to promote self-confidence and kinship
  • Creating an outdoor classroom for staff, volunteers and students
  • Coordinating local Indigenous Corporations, Industry, and community stakeholders to collaborate resources, manpower, and funding for education programs.

Operations Officer

AVIAIR
  • Maintain an exemplary level of customer service within our office and terminal
  • Answer all telephonic and electronic queries in a timely manner, accurately complete flight plans and take charter requests from clients
  • Follow daily procedures as outlined in checklist and manuals
  • Operations – Flight planning, Charter clients, bookings, and scheduled services
  • Operations – Take Flight software
  • Coordinate reservations and logistics of all flights and ground components, including support service providers, such as fuel orders, accommodation, landing requests and bay bookings
  • Maintain relevant and professional relationships with agents, regular contacts, suppliers, and stake holders
  • Facilitate flight departure and arrival operational requirements, perform passenger check-in and baggage acceptance procedures as well as coordinating in and outbound freight
  • Liaise with pilots regarding to flight following, ETA and ETD updates, passenger and freight manifests and courtesy transfers
  • Manage the office-based procedures for the Aviair terminal, including administration, mail, banking, and management of office supplies
  • Collate and develop daily/monthly revenue and performance reports
  • Review all pricing prior to invoicing and approve relevant invoices
  • Manage customer complaints in a deescalating manner, referring unresolved cases to the relevant manager
  • Responsible for the after-hours phone on a roster rotation Operate all computer, radio, and ground handling equipment relevant to the role and Transport Security Program

Murujuga Land & Sea Ranger

MURUJUGA ABORIGINAL CORPORATION
  • Cert III Conservation & Land Management Traineeship
  • Maintaining YARA Contract for Air Quality Monitoring Stations: TSP’s, Radiellos, Ground Water Sampling, DDG’s and Rainwater Samplers
  • Dangerous Goods Licence Obtained
  • TOLL Contractor Card Obtained
  • MSIC Contractor Card Obtained
  • Skippers Ticket - deckhand crew for company vessel Creating and facilitating new Cultural Awareness and Training Programs, Corporate Training Programs and On-country Tours
  • Training staff to deliver new programs
  • General Ranger patrol duties within National Park
  • Cert III in Conservation & Land Management for Ranger role: AHC31416.

Customer Service Officer

AUSTRALIAN HEARING
01.2019
  • Data entry, Reception duties, Appointment managing, AUSkey Claims, minor hearing aid repairs, reporting, daily accounts and consolidation.

Bachelor of Science - Double Science Major BP004 Molecular Biology & Biochemistry and Chemistry

UWA

Business Owner/Operator

5-Star Rated Holiday Home Bunbury
  • 5yrs operating with 5-Star Rating - Small Business Operator Day to day managing, bookkeeping, payroll, staff and contract management, marketing, and online booking system
  • Maintaining health & safety standards and government regulations
  • Managing 2 staff and maintenance.

Long & Short Haul Cabin Crew (Retired - 22yrs service)

QANTAS AIRWAYS LTD
  • Trainer – Emergency Procedures training
  • Recruiter – Recruiting Crew and hospitality training
  • First, Business, Premium & Coach Class cabin service
  • Silver Service and VIP Service
  • Senior First Aid and Defibrillator use, Emergency response & manual handling
  • Complying to CASA Safety & Security Regulations
  • Maintaining aircraft emergency procedures, yearly assessment
  • IATA and Dangerous Goods certifications – Biannual
  • Administering First Aid and onboard MedLink communications
  • Company Reporting - Safety & Incident and Duty-Free and onboard sales reports
  • Adhere to regular performance reviews and plans
  • Maintain physical fitness to operate 15-20hr shift work
  • Firefighting, confined space combat training
  • Advanced aviation medical training
  • Step-up Supervisor Long Haul, liaise with emergency and international services
  • Involved in company promotions, Education Week NSW, recruitment facilitating and NAIDOC Week Celebrations.

Education

Bachelor of Science - • Molecular Biology & Biochemistry And Chemistry

University of Western Australia
Perth

Skills

  • Contract Management
  • Stakeholder Relations
  • Business Planning
  • Risk Assessments
  • Talent Development
  • Crisis Management
  • Operational Excellence
  • Mergers and Acquisitions
  • Innovation management
  • Succession Planning
  • Regulatory Compliance
  • Staff Management
  • Organizational & Project Management
  • Strategic Planning & Risk Management

Key Experience

  • Director - Ochre Environmental Solutions
  • Director – Wajina Veterinarian Hospital
  • Community Board Member – East Pilbara District Health Advisory Council
  • Client and portfolio management.
  • Excellent Customer Service skills and client/colleague relationships.
  • Facilitating training and education workshops.
  • Indigenous leadership and education.
  • Have cultural permission to share and speak about indigenous culture.
  • Diverse experiences in knowledge of other cultures, traditions, and countries.
  • Computer skills – Word, Excel, PowerPoint, social media platforms, Pages, graphic design.
  • Business management – Day to day operations, accounting, and payroll.
  • Highly adaptable to change with rostering, procedures, and environments.
  • Data research and analysis.
  • Emergency response and first aid.
  • Ranger – conservation & land management.
  • 4W Driving, quad bikes, basic hand tools, and hardware use.
  • Dangerous goods and chemical handling.
  • International relations.

Professional Overview

I am a creative, innovative, and highly motivated professional who is always eager to learn new skills and to empower people. Key Strengths: Professional work ethic regarding punctuality, reliability, commitment and achieving personal and business objectives. Established skills in maintaining collaborative working relationships with internal and external stakeholders. Strong community engagement A bright outgoing personality with a positive can-do attitude to work and life. Excellent interpersonal communication & conflict resolution and the ability to be diplomatic and tactful. Outstanding communication and presentation skills – proven ability to build relationships across business, social and cultural boundaries. Confident in public speaking, facilitating training and education programs. Willing and supportive team member – with initiative to seek extra responsibilities to achieve team goals, Natural leadership abilities, a leader who empowers, supports, and encourages others in their successes. Ability to influence people without the use of direct authority. Patience, empathy and understanding for better outcomes and productivity. Strong attention to detail, critical thinking, analytical and organised. Problem solving, risk management & incident investigation. Work well and productively under pressure. Excellent time management, self-starter, multi-tasking, and resourcefulness. A consultative management style, able to resolve problems or disputes within business and department guidelines. Objective: To utilise gained experience, skills, knowledge and contribute to the safety, efficiency, and sustainability of operations, with career development.

Personal Information

  • Leanne Ramirez, learam17@gmail.com, 0417 056 958
  • LEANNE LOCKYER, lealock17@gmail.com, 0419 183 284

References

  • Jesse Leaf
  • Andrew Ballantyne
  • Vivian Ditchum, Learning Leader of Mathematics, St Bebe’s College Mentone Vic, 0420 281 654

Timeline

Customer Service Officer

AUSTRALIAN HEARING
01.2019

Director

Ochre Environmental Solutions

Director

Wajina Veterinarian Hospital

Community Board Member

East Pilbara District Health Advisory Council

Consultant - Program Manager TP

Rangers 4 Life – ABC Foundation

Operations Officer

AVIAIR

Murujuga Land & Sea Ranger

MURUJUGA ABORIGINAL CORPORATION

Bachelor of Science - Double Science Major BP004 Molecular Biology & Biochemistry and Chemistry

UWA

Business Owner/Operator

5-Star Rated Holiday Home Bunbury

Long & Short Haul Cabin Crew (Retired - 22yrs service)

QANTAS AIRWAYS LTD

Bachelor of Science - • Molecular Biology & Biochemistry And Chemistry

University of Western Australia
Leanne Ramirez