Leanne Rutledge
Deniliquin,NSW
Summary
Capable and passionate hard worker serving customers well while exceeding customer expectations and maintaining poise and sense of humour in demanding environments and situations. Strong history of managing conflict and diffusing potentially aggravated situations . Extensive history of exceptional animal handling skills from large animals to small . Proven managerial skills with excellent record keeping skills .
Overview
24
24
years of professional experience
Work History
Bartender
Coach House Hotel
06.2022 - Current
- Performs opening and closing duties, printing sales reports, setting up for incoming shift, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Served high customer volumes during special events, nights, and weekends
- Adhered to state laws regarding alcoholic beverage services and customer regulations
Managing Director
LMR Transport PTY LTD
01.2004 - 05.2021
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Mitigated business risks by working closely with staff members and assessing performance.
Bar Manager
Federal Hotel
01.2002 - 08.2006
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Consulted with managers to organize special events and promotions.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Strategised plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Developed unique events and special promotions to drive sales.
Artificial Breeding Technician
Ron Merriman Vet Clinic
01.2000 - 01.2002
- Responsible for collection and freezing of semen from highly valuable rams.
- Regularly shipped semen throughout Australia liaising with customers on semen orders.
- Stocked, cleaned and disinfected yards of prized rams to protect animal health and wellbeing.
- Aided insemination processes by inserting artificial equipment and biological samples to produce desired young.
- Meticulous record keeping of all semen frozen, thawed, sold, and used in AI programs.
- Responsible for the cleaning of animal cages within the vet clinic.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Bachelor of Science - Agriculture
University of Western Sydney
Sydney12.1998
Skills
- Exceptional Customer Service
- Extensive Animal Handling Skills
- Accurate Record Keeping
- Knowledge of the Companion Animals Act
Timeline
Bartender
Coach House Hotel
06.2022 - Current
Managing Director
LMR Transport PTY LTD
01.2004 - 05.2021
Bar Manager
Federal Hotel
01.2002 - 08.2006
Artificial Breeding Technician
Ron Merriman Vet Clinic
01.2000 - 01.2002
Bachelor of Science - Agriculture
University of Western Sydney
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