Summary
Overview
Work History
Education
Skills
Certification
Timeline
References
Work Availability
Cooking and gardening
References
Cooking and gardening
Generic

Leanne Scrivens

Bunbury,AU

Summary

Successful Customer Service/Administration Officer with 10 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

13
13
years of professional experience
1
1
Certificate

Work History

School Cleaner

Bunbury Senior High School
01.2015 - 05.2020
  • Cleaned School premises fast and efficiently to maintain building and be hygienic for all staff students.
  • Adapted quickly to unexpected changes in schedules or duties while maintaining high standards for cleanliness.
  • Received consistent positive feedback from 11 teachers for maintaining clean classroom environments conducive to learning.
  • Contributed to positive school image with well-maintained indoor and outdoor areas.
  • Safeguarded student health by promptly addressing any mold or mildew issues in bathrooms or classrooms.
  • Prevented accidents by keeping hallways clear of debris, wet floors properly marked, and identifying potential hazards.

Recovery Assistant

Big W Bunbury
01.2015 - 01.2016
  • Stock Rotation
  • Ensured shop floor was 'Up to Date'
  • Communicated effectively with team of 4 people.
  • Customer service, general housekeeping duties.
  • Demonstrated adaptability in response to evolving best practices or changes in organizational policies and procedures.

Cleaner/Glassy

Bunbury Turf Club
01.2012 - 01.2016
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
  • Strengthened teamwork within the 4 cleaning staff by actively communicating updates on tasks completed or pending work requirements.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
  • Maintained high standard of cleanliness in high-traffic areas, contributing to positive first impression for visitors.
  • Supported event setups and teardowns, ensuring venues were returned to their original state promptly.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Responded immediately to calls from personnel to clean up spills and wet floors.

Professional Car Detailer

Pittard Motors,
01.2012 - 01.2015
  • Cleaning premises, and 20 vehicles a day
  • Demonstrated strong attention to detail while performing thorough inspections before releasing vehicles back to clients.
  • Achieved timely completion of assigned tasks by efficiently managing time and resources.
  • Used specialized cleaning products to remove stains from interior and exterior surfaces.
  • Applied chemicals and used high-pressure wash and scrubbers to clean rims.
  • Organized vehicle and equipment storage spaces, removing trash and wiping down surfaces.
  • Identified opportunities for process improvements, implementing changes that streamlined workflow and increased efficiency.

Customer Service Assistant

Coles Parks Centre
01.2011 - 01.2012
  • Money Handling,
  • EFTPOS
  • Developed strong relationships with 20 of customers, establishing trust and loyalty through attentive service.
  • Achieved high levels of accuracy when processing transactions/orders which led to reduced errors and increased customer satisfaction.
  • Responded proactively and positively to rapid change.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.

Administration Assistant

EDI Downer Binninup Desal Plant
01.2011 - 12.2011
  • Processing Accounts
  • Picking up parts, 1 a day and deliveries, carrying out general office duties
  • Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from management figures in real-time situations.
  • Managed filing system, entered data and completed other clerical tasks.

Multiple Roles (Bookshop, Library Assistant, Front Office Assistant)

Southwest Institute of Technology
01.2007 - 01.2011
  • Customer service, telephone enquires
  • Process 10 student book list orders in one time through the day
  • Switchboard and Corus System
  • Banking, Till Operations, EFTPOS
  • Processing invoices to be paid
  • Student Debt accounts, change of address, and open/close procedures
  • Stock inward/Stock outward
  • Printing tasks for staff/students requiring different methods of completing these tasks and troubleshooting when printer needed fixing or maintenance
  • General Enquires relating to each role carried out in a fast and efficient manner
  • Additional tasks – minor purchasing, reports, provided temporary assistance in library when required.

Education

Certificate Three in Business - Business Administration

South West Institute of TAFE Bunbury WA
Bunbury WA
12.2005

Certificate Two in Business - Business Administration

South West Institute of Technology
Bunbury, WA
07.2005

Skills

  • Assistant Management
  • Hard working
  • Communication
  • Organization
  • Problem-solving
  • Switchboard
  • Banking
  • Adaptable
  • Corus System
  • Reliable
  • Proactive Learner
  • Cash Handling
  • Customer Consultation
  • Data Entry
  • Complaint Handling

Certification

  • Certificate Three in Business
  • Certificate Two in Business
  • Customer Satisfaction Award

Timeline

School Cleaner

Bunbury Senior High School
01.2015 - 05.2020

Recovery Assistant

Big W Bunbury
01.2015 - 01.2016

Cleaner/Glassy

Bunbury Turf Club
01.2012 - 01.2016

Professional Car Detailer

Pittard Motors,
01.2012 - 01.2015

Administration Assistant

EDI Downer Binninup Desal Plant
01.2011 - 12.2011

Customer Service Assistant

Coles Parks Centre
01.2011 - 01.2012

Multiple Roles (Bookshop, Library Assistant, Front Office Assistant)

Southwest Institute of Technology
01.2007 - 01.2011

Certificate Three in Business - Business Administration

South West Institute of TAFE Bunbury WA

Certificate Two in Business - Business Administration

South West Institute of Technology

References

  • Courtney Jones, 0402 438 531, Forrest Personnel Bunbury/Job Co-Ordinator
  • Christine Dowse, 0417 969 239, Office Accountant

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Cooking and gardening

I love to learn to cook new cuisines from around the world and learn and grow different herbs and vegetable's for cooking, intergating them together.

References

  • Courtney Jones, 0402 438 531, Forrest Personnel Bunbury/Job Co-Ordinator
  • Christine Dowse, 0417 969 239, Office Accountant

Cooking and gardening

I love to learn to cook new cuisines from around the world and learn and grow different herbs and vegetable's for cooking, intergating them together.

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Leanne Scrivens