Leanne Sjogren
Killara,Australia
Summary
Motivated, highly organized, and skilled at prioritizing work in high-pressure environments. Excels as both an independent contributor and a valuable team member. Diverse skill set and demonstrated accomplishments gained through work experience in yoga teaching and administration in mental health. These backgrounds seamlessly complement each other, deepening understanding of mindfulness and mental health. Additionally, effectively shares knowledge with others, leveraging strong communication and listening skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Owner
Mysa Movement
01.2023 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Interacted well with customers to build connections and nurture relationships.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Administrative Manager
Recovery Solutions Counselling
03.2018 - 07.2024
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Organized and updated databases, records and other information resources.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Created a welcoming office environment by maintaining clean, organized spaces for staff use.
- Created organized filing system to manage department documents.
- Updated reports, managed accounts, and generated reports for company database.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
- Fostered a positive work culture through open communication channels, promoting teamwork and collaboration among staff members.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Coordinated events and meetings, resulting in seamless execution and positive attendee experiences.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Managed hiring process from job posting to onboarding, ensuring top talent acquisition for key positions.
- Streamlined office processes by implementing efficient organizational systems and procedures.
- Implemented new software systems, increasing efficiency in daily operations and record-keeping tasks.
- Optimized workflow within the office by delegating tasks effectively among team members according to expertise levels.
- Created new employee handbook, IT policies and disaster recovery procedures.
Administrative Manager
Albury Wodonga Psychology Services
03.2018 - 01.2024
- Created a welcoming office environment by maintaining clean, organized spaces for staff use.
- Created organized filing system to manage department documents.
- Monitored inventory levels of office supplies, placing orders when necessary to prevent stock shortages.
- Updated reports, managed accounts, and generated reports for company database.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Organized and updated databases, records and other information resources.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
- Fostered a positive work culture through open communication channels, promoting teamwork and collaboration among staff members.
- Assisted executive management with special projects as needed to support overall business objectives.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated events and meetings, resulting in seamless execution and positive attendee experiences.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Coordinated office events, seminars and meetings for staff and clients.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion.
- Managed hiring process from job posting to onboarding, ensuring top talent acquisition for key positions.
- Streamlined office processes by implementing efficient organizational systems and procedures.
- Ensured timely completion of projects by creating detailed schedules and monitoring progress throughout each phase.
- Implemented new software systems, increasing efficiency in daily operations and record-keeping tasks.
- Optimized workflow within the office by delegating tasks effectively among team members according to expertise levels.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Created reports, presentations and other materials for executive staff.
- Collaborated with IT department in troubleshooting technical issues, improving overall system functionality.
- Created new employee handbook, IT policies and disaster recovery procedures.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
Yoga Instructor
Raw Active Studios
08.2017 - 10.2022
- Maintained positive relationships with class members through personalized and knowledgeable service.
- Planned and led yoga classes by selecting appropriate poses and sequences to meet abilities of individual students.
- Developed tailored yoga programs for clients with specific health concerns or injuries to ensure safe practice.
- Provided guidance and instruction on breathing techniques, meditation and other elements of yoga practice.
- Demonstrated yoga poses and provided verbal cues and adjustments to help students improve alignment and technique.
- Cultivated a strong sense of community within the studio by organizing workshops, events, and group activities.
- Emphasized inclusivity in class design, accommodating a diverse range of ages, fitness levels, and abilities through modifications and variations on postures.
- Educated clients on the benefits of a consistent yoga practice for stress reduction, improved flexibility, and overall mental clarity.
- Offered one-on-one or small-group instruction for students needing additional attention and support.
- Improved students'' overall well-being through meditation and mindfulness practices in each class session.
- Used music to motivate and energize classes.
- Boosted client retention rates by fostering positive relationships and providing personalized guidance on their yoga journey.
Sleep Consultant
Albury Wodonga Sleep Clinics
03.2012 - 10.2017
- Improved clients'' sleep quality by conducting comprehensive assessments and designing personalized sleep plans.
- Collaborated with healthcare professionals to address underlying medical issues impacting clients'' sleep patterns.
- Conducted seminars and workshops on sleep hygiene, empowering attendees to make informed decisions about their restorative needs.
- Developed customized sleep strategies, resulting in improved nighttime routines and increased client satisfaction.
- Promoted healthy sleep habits through tailored coaching sessions for individual clients and families.
- Instructed patients in at-home care and continued treatments.
- Cleaned and sterilized instruments, equipment and surfaces.
- Advised patients and families on health topics pertinent to care and treatment.
- Monitored patient vital signs, lab results and other indicators of health.
- Maintained accurate patient charts and medical records.
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
- Utilized medical software to document and track patient progress.
- Operated and maintained medical equipment used to diagnose and treat patients.
- Performed diagnostic tests and reported results to healthcare providers.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
- Triaged patients in office or by phone to assess severity of conditions.
- Educated patients and caregivers on proper ways to use breathing apparatuses at home.
- Established trusting relationships with clients by maintaining open communication, empathy, and professionalism throughout consultations.
- Implemented relaxation techniques into client consultations, reducing stress levels associated with insomnia or other sleep disturbances.
- Utilized evidence-based methods in developing effective techniques tailored to each client''s unique needs and challenges.
- Provided ongoing support to clients throughout their sleep improvement journey, ensuring long-term success and progress.
Production Planner
Paragon Printing and South Pacific Print Group
04.2004 - 05.2012
- Developed, released and monitored daily schedules to foster on-time completion of finished products.
- Developed production schedules according to deadlines for existing orders and sales forecasting.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Reviewed inventories, tracked production statuses and ordered materials to foster consistent availability and production schedule adherence.
- Planned and established production schedules and optimized control levels for diversified manufacturing operations.
- Coordinated material procurement efforts, ensuring on-time availability of components for uninterrupted production cycles.
- Presented updated order and production status reports to sales staff and management.
- Reduced lead times by closely monitoring production schedules and addressing bottlenecks promptly.
- Planned production schedules, taking employee production rates, company needs and seasonal changes into account.
- Created production forecasting plans utilizing Excel spreadsheet tools and input from production and management teams.
- Forecasted production schedules and adjusted plans to accommodate changes in demand.
- Facilitated smooth handovers between shifts by maintaining clear communication channels and thorough documentation practices.
- Prepared and maintained comprehensive production reports to highlight production developments for management review.
Education
Yoga Shred
Sadie Nardini
01-2021
200 hours - Yoga teacher training
Liberty Yoga
Albury, NSW11-2017
Reformer
Positive Action Pilates
10-2017
Certificate II - Community Pharmacy
Wodonga Tafe
01.2013
Certificate III - Business Administration (Medical)
Wodonga Tafe
01.2011
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
Yoga Experience
01/01/17, Present, Raw Active Studios Lavington, 01/01/20, Present, Fernwood Albury, 01/01/20, 03/31/20, Genesis Wodonga, 01/01/18, 12/31/20, World Gym Albury, 01/01/18, 12/31/20, Fitness 24 Seven Lavington, 01/01/17, 12/31/18, Private classes at Bonegilla Hall and Baranduda Community Centre, 01/01/17, 12/31/18
Yoga Education
- 200 hours Yoga teacher training
- Reformer
- Yoga Shred
References
- Cassandra Cuttler, Recovery Solutions Counselling, Current employer, 0419 110 334
- Joel Valente, Albury Wodonga Psychology Services, Current employer, 0409 156 716
- Gael Pettifer, Liberty Yoga, Yoga teacher trainer, 0434 029 079
Certification
- Current First Aid and CPR
- Working with Children's Check - NSW and VIC
Timeline
Owner
Mysa Movement
01.2023 - Current
Administrative Manager
Recovery Solutions Counselling
03.2018 - 07.2024
Administrative Manager
Albury Wodonga Psychology Services
03.2018 - 01.2024
Yoga Instructor
Raw Active Studios
08.2017 - 10.2022
Sleep Consultant
Albury Wodonga Sleep Clinics
03.2012 - 10.2017
Production Planner
Paragon Printing and South Pacific Print Group
04.2004 - 05.2012
Yoga Shred
Sadie Nardini
200 hours - Yoga teacher training
Liberty Yoga
Reformer
Positive Action Pilates
Certificate II - Community Pharmacy
Wodonga Tafe
Certificate III - Business Administration (Medical)
Wodonga Tafe
Similar Profiles
Aishwarya NalawadeAishwarya Nalawade
CEO at MysaCEO at Mysa
Itunu OlatawuraItunu Olatawura
Beauty Writer at Mysa EstheticsBeauty Writer at Mysa Esthetics
TANYA KHARGAVTANYA KHARGAV
Duty Manager at MYSA ZINC JOURNEY BY THE FERN (PreOpening)Duty Manager at MYSA ZINC JOURNEY BY THE FERN (PreOpening)