Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Leanne Smith

Bendigo,VIC

Summary

Accomplished Team Leader with 7 years Insurance sector experience and 15 years in a Contact Centre environment. Demonstrated track record in developing, coaching and leading a high performing team. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals with a proactive attitude.

Overview

3
3
years of professional experience

Work History

Team Leader

Shannons Insurance
Gisborne, Victoria
09.2021 - Current
  • Established clear team goals aligned with company objectives, tracking progress regularly.
  • Ensured compliance with legal and regulatory requirements in all team activities.
  • Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
  • Facilitated team meetings to discuss targets, strategies, and address any issues.
  • Fostered a culture of continuous improvement, encouraging innovation and efficiency.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Maintained open lines of communication with senior management, reporting team progress and challenges.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Implemented changes in response to changing business needs or customer demands.
  • Facilitated communication between cross-functional teams within the organization.

Education

Change Management

Prosci
Brisbane, QLD
05-2023

Frontline Leadership

Aspire
Brisbane, QLD
01-2022

Personal Advice Tier 2

Kaplan
Brisbane, QLD
04-2020

Bachelor of Arts - Psychology And Sociology

Latrobe University
Bendigo, VIC
10-1994

Skills

  • People Management
  • Leadership
  • Work Planning and Prioritization
  • Coaching and Mentoring
  • Staff education and training
  • Daily workflow improvement
  • Giving Constructive Feedback
  • Teamwork and Collaboration
  • Goal Setting
  • Performance Improvement
  • Leading Team Meetings
  • Overseeing Daily Activities
  • Analytical Thinking
  • Issue Resolution
  • Performance Evaluations

References

References available upon request.

Timeline

Team Leader

Shannons Insurance
09.2021 - Current

Change Management

Prosci

Frontline Leadership

Aspire

Personal Advice Tier 2

Kaplan

Bachelor of Arts - Psychology And Sociology

Latrobe University

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Leanne Smith