Leanne Swadling
Rosebery,NT
Summary
Seeking a management role in a progressive and growing business where I can use my transferable skills to help facilitate key outcomes for the company. I am organised, professional and possess exceptional customer service skills.
Overview
18
18
years of professional experience
Work History
Fraud Case Manager
Telstra
05.2018 - Current
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Store Manager
Katies
05.2016 - 12.2017
Store Manager
Black Pepper Factory Outlet
12.2014 - 12.2016
Duty Manager/Barista Café Manager
Jefferies Family Supermarket (formerly Jefferies IGA)
03.2012 - 11.2014
Store Manager
Dimmeys Stores
09.2011 - 03.2013
Store Manager
Pretty Girl Fashion Group
04.2010 - 05.2011
Site Manager
Woolworths Petrol Plus, Nightcliff N.T
01.2008 - 12.2009
Manager
McDonalds Family Restaurant, Kew
07.2006 - 06.2007
Education
Bachelor of Business -
Open Learning Monash University Victoria
05.2024
VCE – English, Biology, Geography, Psychology, Philosophy -
Distance Education of Victoria
01.2005
Certificate III in Hospitality Operations -
William Angliss TAFE Victoria
01.2002
Accounting Course -
Distance Education of Victoria
01.1994
Secretarial Administration Course -
Box Hill College of TAFE Victoria
01.1993
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
Workplace Qualifications
- Current RSA
- Food Handlers Certificate
- Senior First Aid Certificate
References
- Rhonda Jensen - 0424495771
- Grant Gibson - 0487507999
Timeline
Fraud Case Manager
Telstra
05.2018 - Current
Store Manager
Katies
05.2016 - 12.2017
Store Manager
Black Pepper Factory Outlet
12.2014 - 12.2016
Duty Manager/Barista Café Manager
Jefferies Family Supermarket (formerly Jefferies IGA)
03.2012 - 11.2014
Store Manager
Dimmeys Stores
09.2011 - 03.2013
Store Manager
Pretty Girl Fashion Group
04.2010 - 05.2011
Site Manager
Woolworths Petrol Plus, Nightcliff N.T
01.2008 - 12.2009
Manager
McDonalds Family Restaurant, Kew
07.2006 - 06.2007
Bachelor of Business -
Open Learning Monash University Victoria
VCE – English, Biology, Geography, Psychology, Philosophy -
Distance Education of Victoria
Certificate III in Hospitality Operations -
William Angliss TAFE Victoria
Accounting Course -
Distance Education of Victoria
Secretarial Administration Course -
Box Hill College of TAFE Victoria
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