Leanne Szasz
Clear Island Waters
Summary
I am a dedicated Sales and Customer service professional who is result - driven and determined to exceed company sales goals, organised and effective to meet KPIs. I am hardworking, honest, reliable and extremely well presented.
Overview
22
22
years of professional experience
Work History
Store Manager
Guess Retail
07.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Developed and managed relationships with customers to increase customer loyalty.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth
- Maximized sales by creating innovative visual merchandising
- Reported issues to higher management with great detail.
Assistant Store Manager
SHEIKE
11.2020 - 07.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Stylist/Sales Consultant
LUV BRIDAL & FORMAL
09.2016 - 09.2019
- Exceptional high standard of Customer service
- One-on-one Private appointments with brides that are pre booked into our showrooms
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.
- Resolved guest complaints about service or style.
Personal Diamond Consultant/ Assistant Floor Manager
CTJ JEWELLERY/ Wholesale Jewellers
02.2011 - 05.2015
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed strong relationships with clients, earning repeat business and referrals for new customers.
- Exceeded sales targets consistently by employing effective sales strategies and techniques.
- Collaborated with designers and craftsmen to create unique custom jewellery pieces for clientele.
- Provided excellent customer service by addressing concerns promptly and professionally.
- Responded promptly to client inquiries via phone or email, delivering exceptional customer service that exceeded expectations.
- Delivered comprehensive knowledge of diamond grading, characteristics, and market trends to assist clients in making informed decisions.
- Assisted clients in selecting appropriate settings and mounts for their chosen diamonds based on personal preferences and style considerations.
- Insurance quotation and claims..
Store Manager
WALLACE BISHOP THE FAMILY JEWELLERS
04.2008 - 01.2011
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Developed rewards program that significantly increased repeat business by rewarding loyal customers.
Boutique Consultant/ Jewellery Department Manager
PRINCESS CRUSIERS, INTERNATIONAL
01.2005 - 01.2007
- Welcoming and greeting customers upon arrival
- Enhanced guest satisfaction by providing exceptional customer service and addressing individual needs.
- Resolved passenger complaints or issues promptly, demonstrating strong problem-solving skills.
- Participated in ongoing training and development opportunities, ensuring continuous growth and improvement in the role as a Cruise Attendant.
- Efficiently managed check-in processes for passengers, ensuring timely boarding and departure schedules.
- Managed inventory and restocked supplies as needed, maintaining smooth operations in assigned areas.
- Handled cash transactions accurately at various points of sale on board the ship, maintaining financial accountability.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Set up promotional displays and equipment for special events and activities.
- Achieving individual and store targets
- Meeting all captains’ standing orders
Store Manager/2IC/ Manager in Training
AMIES/ DUNKLINS JEWELLERS
01.2003 - 01.2005
Education
High School Diploma -
Rowville Secondary College
Rowville, VICSkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
References
- Kelly Evans, 0478511222, Guess Robina - QLD State Manager
- Vanessa Voss, 0421330099, SHEIKE - Store Manager
Timeline
Store Manager
Guess Retail
07.2022 - Current
Assistant Store Manager
SHEIKE
11.2020 - 07.2022
Stylist/Sales Consultant
LUV BRIDAL & FORMAL
09.2016 - 09.2019
Personal Diamond Consultant/ Assistant Floor Manager
CTJ JEWELLERY/ Wholesale Jewellers
02.2011 - 05.2015
Store Manager
WALLACE BISHOP THE FAMILY JEWELLERS
04.2008 - 01.2011
Boutique Consultant/ Jewellery Department Manager
PRINCESS CRUSIERS, INTERNATIONAL
01.2005 - 01.2007
Store Manager/2IC/ Manager in Training
AMIES/ DUNKLINS JEWELLERS
01.2003 - 01.2005
High School Diploma -
Rowville Secondary College
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