Leanne Toole
Albion Park Rail,NSW
Summary
Efficient Traffic Controller known for high productivity and ability to complete tasks swiftly. Possess specialised skills in traffic management, safety protocol adherence, and emergency response coordination. Excel using critical thinking, communication, and problem-solving abilities to ensure smooth traffic flow and public safety.
Having a back ground in Office managements & administration, long history in customer service, im hoping to transfer these skills across to the position advertised. I am hoping with these skills and more, that I learn along the way, will create a pathway for me to move and grow with the Company.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Manager
Sunstyle Blinds
Albion Park Rail, NSW
03.2022 - 10.2024
- Maintained confidential records relating to personnel matters.
- Developed effective communication strategies between departments within the organization.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained filing system for records, correspondence and other documents.
- Developed and implemented office policies and procedures.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Supervised staff members, organized schedules and delegated tasks.
- Responded to customer inquiries via phone or email in a professional manner.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Monitored inventory levels and placed orders when needed.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Used judgment and initiative in handling confidential matters and requests.
- Reviewed files and records to obtain information and respond to requests.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Ensured that all orders were accurately fulfilled in a timely manner.
Customer Service Manager & Park Manager
Canberra Aqua Park
Canberra, ACT
11.2020 - 01.2021
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Monitored staff performance to ensure adherence to customer service standards.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Conducted regular training sessions for staff on customer service techniques.
- Provided exceptional customer service to ensure customer satisfaction.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Coordinated with vendors regarding purchases of supplies necessary for running the park.
- Planned, organized, and coordinated special events in the park such as Birthdays, Sports events.
- Ensured the park grounds were clean and well maintained by supervising staff and contractors.
- Assisted with marketing campaigns through various media outlets such as social media platforms or local newspapers.
- Provided customer service assistance to guests at the park entrance or during special events.
- Inspected equipment used at the park regularly for safety purposes.
- Developed and implemented policies, procedures, and safety regulations to ensure a safe environment for visitors.
- Addressed issues related to visitor complaints in a timely manner while maintaining high levels of customer satisfaction.
Lawn & Garden Maintenance
Maddie Lawn Mowing Service
Canberra, ACT
09.2020 - 11.2020
- Resolved customer complaints in a timely manner to maintain high levels of customer satisfaction.
- Ensured that all safety regulations were followed by employees while performing duties.
- Maintained inventory of tools and supplies needed for garden maintenance services.
- Used hand-held tools to maintain green spaces.
- Cared for grounds by mulching, aerating, and edging around flower beds and walkways.
- Watered plants and performed minor irrigation repair and adjustments.
- Cleared pathways of overgrowth, debris, and snow to reduce hazards.
- Pruned trees and bushes to improve visibility and shape.
Customer Service Officer
Service NSW Centerlink
Canberra, ACT
03.2020 - 09.2020
- Assisted customers with placing orders for products and services.
- Updated internal databases with new account information as needed.
- Provided customer service in a courteous and professional manner.
- Managed daily operations of the Customer Service Department.
- Implemented best practices regarding customer service standards across all channels.
- Ensured compliance with applicable laws and regulations related to customer service activities.
- Educated customers on products and services offered by the company.
- Maintained accurate records of customer interactions and transactions.
- Resolved customer issues in an efficient and timely manner.
- Provided excellent customer service by responding to inquiries in a timely and efficient manner.
- Answered phone with positive attitude and asked questions to better understand customer needs.
Owner Manager
Jim's Cleaning Huskisson
Huskisson, NSW
10.2016 - 02.2020
- Maintained relationships with existing clients by providing superior customer service.
- Created marketing campaigns to attract new customers.
- Reviewed legal documents related to business operations.
- Oversaw budgeting and financial management.
- Provided direction and guidance to employees.
- Ensured compliance with applicable laws and regulations related to business operations.
- Managed daily operations of business, including hiring and training staff.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Provided feedback to cleaners based on inspection results or customer comments.
- Monitored inventory of cleaning supplies and equipment, ordering additional items as needed.
- Responded quickly in emergency situations requiring immediate attention.
- Trained new employees on safety protocols, proper use of chemicals and equipment, and other cleaning procedures.
- Resolved customer complaints concerning cleanliness or service issues promptly and professionally.
- Identified cost-saving solutions when purchasing supplies or equipment for the team.
Education
High School Diploma -
Warilla High School
Warilla, NSW10-1996
Skills
- Scheduling and calendar management
- Clear oral/written communication
- Customer relations
- Organisational Skills
- Relationship building
- Conflict management
- Weather monitoring
- Radio communication
- Two-way radio proficiency
- Visual observation
- Traffic control devices
- Traffic signal timing
- Congestion management
- Pedestrian safety
- Traffic signage
- Traffic monitoring
- Traffic control
Affiliations
- I look forward to going the gym as it keeps my mental health in check as well as keeping fit.
- I enjoy snorkeling and being on my stand up paddle board.
- getting out in nature with camping and bushwalks.
Certification
- Currently studying Business Cert III
- Completed White Card
- Completed Traffic Controller
- Completed Traffic Management Implementer
References
References available upon request.
Timeline
Office Manager
Sunstyle Blinds
03.2022 - 10.2024
Customer Service Manager & Park Manager
Canberra Aqua Park
11.2020 - 01.2021
Lawn & Garden Maintenance
Maddie Lawn Mowing Service
09.2020 - 11.2020
Customer Service Officer
Service NSW Centerlink
03.2020 - 09.2020
Owner Manager
Jim's Cleaning Huskisson
10.2016 - 02.2020
High School Diploma -
Warilla High School
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