Leanne Troy
Mt. Eliza,VIC
Summary
A positive, warm, hard working person who can achieve anything she puts her mind to. I am an asset to any team and learn quickly. I work well both on my own and in a team and communicate with others to achieve shared outcomes. I am a great representative of any business with many adaptable and translatable skills. I love selling and have worked in varied customer facing roles in a variety of industries. I am kind, caring and genuine and am well suited to care roles due to my patience, understanding and empathy
Overview
27
27
years of professional experience
Work History
Product Specialist
RAW Travel
01.2015 - Current
- This has been predominantly a sales role, firstly selling and developing the Kumano Kodo hikes in Japan, then specialising in Europe treks and now selling UK hiking
- This role involves many tasks including sales and operations, dealing with clients from the start of their trekking journey until departure (or whilst trekking if needed)
- I have also worked in our accounts team, retail store, operations, client product presentations, information nights, creating new trips, product development in the RAW kitchen, day hiking with clients – pretty much anything that needed to be done within the business
- My employment with RAW Travel ceased in March 2021 due to the end of JobKeeper and the business going into hibernation but has recently recommenced 3 days a week
Porter /Concierge
InterContinental Hotel
04.2022 - Current
- Meet and greet hotel guests and offer local knowledge
- Guest hotel and room orientations
- Help make guest stays memorable and special
- This is a casual weekend role offering more work over summer
Administrative Assistant
Crittenden Estate
02.2022 - 06.2023
- This busy role (2 days a week) involved wholesale sales, sales support, admin, processing wine orders, transport, logistics and everything else involved in the back end of running a successful wholesale wine business.
- This involved B2B interaction, stock control, meeting tight deadlines and maintaining client relationships while multi tasking in this fast paced environment
Home Care Provider
Exceptional Care
01.2020 - 12.2022
- This role provided in home one on one care for elderly clients needing assistance with showering, meal preparation, mobility, safety and all aspects of home care
- This was a wonderful role allowing me to meet the needs of my client through understanding, kindness and empathy.
- Improved patient outlook and daily living through compassionate care.
- Assisted with client personal care needs to foster independence and well-being.
COVID-19 Response Frontline Worker
Bayside Group / 4Cyte Pathology
09.2021 - 09.2022
- This role was based at various Covid testing sites across South East Melbourne. It involved long hours (12 plus per shift) working on your feet in a very fast paced environment triaging clients for Covid testing.
- This fast-paced physical role allowed me to combine my fabulous customer service skills, great ability to connect with people, medical knowledge, strong data entry skills and high energy to give clients who are often in a time of stress the most kind and efficient experience possible.
- It offered me the chance to gain knowledge across Covid infection control procedures while increasing my medical administration skills.
- This was a temporary position during Covid times
Chief of the Home
Self Employed
01.2004 - 01.2015
- Primary carer for 3 children including study and community volunteer roles at our local kindergarten and sporting clubs
Sales Rep
Covermore Insurance Services
01.2003 - 01.2004
- Responsible for all our retail travel agents within my area, from Eltham to Geelong
- This involved store visits of agents along with general support to assist my agents achieve their sales targets
- This included extensive product training, meeting KPI’s, overcoming objections, insurance compliance and all aspects of sales.
Recruitment and Relief Consultant
Flight Centre
01.2001 - 01.2003
- During this time, I enjoyed 2 days a week in the, Recruitment Office
- This involved phone interviews, conducting group interviews, liaising with store managers and all aspects of recruiting new candidates for retail offices
- My other 3 days a week were spent covering staff holidays or shortages in various Flight Centre retail offices and Corporate Traveller offices around Melbourne
- This really kept things interesting whether I was thrown into a new office building their business or a busy office that could not keep up with demand.
Corporate Travel Consultant
Corporate Traveller
01.2000 - 01.2001
- After 3 years in a retail office I was looking for a new challenge so I moved into Corporate Travel
- Meet the travel needs of my corporate clients including tight deadline and meeting KPI's
- Corporate travel was completely different, I learnt a different side of the industry but I missed the client interaction and creativity of retail travel.
Consultant and Assistant Manager
Bourke St Flight Centre
01.1997 - 01.2000
- This was a fantastic start to my travel career in a busy, dynamic city office learning to sell the world! Sales targets exceeded and numerous sales awards received including “Million Dollar Consultant” for 1999-2000 due to selling $1.5mil in personal sales
- I was also in the Top 5 sales consultants.
Education
Covid Safety Compliance Training
DHS
Melbourne09.2021
Bachelor of Science - Nutrition
Endeavour College
Melbourne06.2008
Diploma of Travel -
Jetset Training College
Melbourne01.1995
Bachelor of Arts - Economics
Monash University
Clayton01.1993
VCE -
Wesley College
01.1989
Skills
- Strong sales and admin skills
- Communication and connecting with people
- Excellent in a care role due to patience and kindness
- Organisation & Multi-tasking
- Fast learner and happy working in changing environments
- Attention to detail
- Objection handling
- Time management
- Negotiating
- Fantastic written and oral communication skills
- Product development
- Highly motivated
- Flexible and pro active
- Strong sense of empathy
- Multi-tasking
- High energy
- Extremely flexible and adaptable
Languages
Indonesian
Elementary
Timeline
Porter /Concierge
InterContinental Hotel
04.2022 - Current
Administrative Assistant
Crittenden Estate
02.2022 - 06.2023
COVID-19 Response Frontline Worker
Bayside Group / 4Cyte Pathology
09.2021 - 09.2022
Home Care Provider
Exceptional Care
01.2020 - 12.2022
Product Specialist
RAW Travel
01.2015 - Current
Chief of the Home
Self Employed
01.2004 - 01.2015
Sales Rep
Covermore Insurance Services
01.2003 - 01.2004
Recruitment and Relief Consultant
Flight Centre
01.2001 - 01.2003
Corporate Travel Consultant
Corporate Traveller
01.2000 - 01.2001
Consultant and Assistant Manager
Bourke St Flight Centre
01.1997 - 01.2000
Covid Safety Compliance Training
DHS
Bachelor of Science - Nutrition
Endeavour College
Diploma of Travel -
Jetset Training College
Bachelor of Arts - Economics
Monash University
VCE -
Wesley College
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