Leanne Tupago
North Parramatta,NSW
Summary
Adept at enhancing operational efficiency and employee satisfaction, my vast work experience gained in a variety of roles has showcased my proficiency in payroll processing and employee relations. Leveraging skills in project management and conflict resolution, I improved service delivery and team productivity, embodying a results-driven approach with a focus on relationship building and detailed documentation management.
Overview
25
25
years of professional experience
Work History
Finance Payroll Officer
Southern Cross Community Healthcare
06.2023 - Current
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Optimized cash flow management, ensuring timely payment of invoices and reducing outstanding debts.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Created new hire and termination documents for payroll.
- Managed payroll data entry and processing for 900+ support workers to comply with predetermined company guidelines.
- Maintained confidentiality of sensitive support worker information while addressing payroll concerns or disputes.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
- Facilitated smooth onboarding of new hires by efficiently entering relevant data into the payroll system.
- Conducted regular reconciliations of general ledger accounts related to payroll transactions for accurate financial reporting purposes.
Project Coordinator
Asset Group Services
09.2021 - 03.2023
- Kept Vacant and Planned projects on schedule by managing deadlines and adjusting workflows.
- Created job files for each project and maintained current data in each file.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Scheduling Coordinator /Assistant Team Leader
Universal Communications Group
10.2015 - 05.2021
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
Service Delivery Coordinator
IGLOO TV
02.2012 - 10.2015
- Reduced client complaints through proactive issue identification and resolution before escalation became necessary.
- Coordinated with customers to accomplish specific needs and deliver individualized services.
- Resolved issues relating to delays and parts to maintain satisfaction.
- Managed multiple projects simultaneously, prioritizing tasks for optimal resource allocation and timely completion.
- Developed strong relationships with clients and vendors, resulting in improved service satisfaction levels.
- Provided ongoing support to clients, addressing concerns promptly and ensuring high levels of satisfaction.
- Managed delivery schedules by communicating with both suppliers and customers.
- Enhanced communication between departments, leading to smoother operations and better service delivery.
Loss Adjusting Coordinator
Insurance Australian Group
04.2004 - 02.2012
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
Monitoring Team Manager
Armourguard Security
03.1999 - 04.2004
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
Education
High School Diploma -
Waiheke Island High School
Auckland, New ZealandSkills
- Payroll Processing
- Employee Relations
- Payroll Deductions
- Proficient in Meridian Micro Pay
- Relationship Building
- Proficient in Work Buddy
- Problem-Solving
- Detail Oriented
- Project Management
- Documentation Management
- Project Scheduling
- Conflict Resolution
Additional Information
Full Australian Drivers License
NDIS clearance
White Card
Timeline
Finance Payroll Officer
Southern Cross Community Healthcare
06.2023 - Current
Project Coordinator
Asset Group Services
09.2021 - 03.2023
Scheduling Coordinator /Assistant Team Leader
Universal Communications Group
10.2015 - 05.2021
Service Delivery Coordinator
IGLOO TV
02.2012 - 10.2015
Loss Adjusting Coordinator
Insurance Australian Group
04.2004 - 02.2012
Monitoring Team Manager
Armourguard Security
03.1999 - 04.2004
High School Diploma -
Waiheke Island High School
Similar Profiles
Mirtha DewanMirtha Dewan
Disability Support Worker at Southern Cross Community HealthcareDisability Support Worker at Southern Cross Community Healthcare
Panashe MatonhodzePanashe Matonhodze
Disability Support Worker at Southern Cross Community HealthcareDisability Support Worker at Southern Cross Community Healthcare
NIMA K CNIMA K C
NA at Southern Cross Community Healthcare (Disability Support Worker)NA at Southern Cross Community Healthcare (Disability Support Worker)