Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic
Leanne Welsh

Leanne Welsh

Batemans Bay,Australia

Summary

Dynamic hospitality and retail professional with extensive experience, including a successful tenure at CPB Contractors. Proven track record in customer service excellence and effective communication, underscored by strong expertise in POS systems and workplace safety. Consistently recognized for elevating customer satisfaction levels while upholding high operational standards. Aiming to leverage expertise to drive further improvements in customer experiences.

Overview

28
28
years of professional experience

Work History

Trades Assistant

CPB Contractors
Perth, WA
10.2023 - 11.2024
  • Reported any damage or defects found on site to supervisors immediately.
  • Completed work according to project specifications by accurately reading work orders.
  • Read and interpreted equipment manuals and work orders to perform required maintenance and service.
  • Answered college questions to maintain high satisfaction levels.
  • Removed debris from worksites using brooms, shovels, wheelbarrows.
  • Drove and utilized company vehicle to transport tools, materials, equipment and supplies to work sites.
  • Maintained records of stock levels and kept accurate inventory records of all items used or consumed during production processes.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Followed established health codes while performing duties.
  • Inspected facilities regularly for signs of wear or damage.
  • Notified managers of repair needs or additions to building operating systems.
  • Replenished cleaning supplies such as toilet paper rolls and paper towels as needed.
  • Swept, mopped and sanitized wooden and tile floors.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Disinfected kitchen appliances such as refrigerators and microwaves.
  • Sanitized frequented areas and equipment using approved supplies.
  • Emptied wastebaskets to transport trash and waste to proper disposal areas.
  • Kept records of daily tasks performed on job log sheets.
  • Responded quickly to spills or accidents using appropriate cleaning materials.

TAB Supervisor

The Greenwood Hotel
Greenwood, WA
11.2017 - 05.2022
  • TAB operations, assistance, and operation of two SST terminals and seven customer information terminals.
  • TAB open and close procedures, cash handling, and monetary procedures.
  • Till operation and cash handling, EFT procedures.
  • TAB open and close procedures.
  • Cleaning and maintenance of service areas and customer information terminals.
  • Promoting services and products.
  • Effective communication between departments.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved customer complaints promptly and efficiently.
  • Developed positive relationships with customers through friendly interactions.
  • Provided accurate information about products and services to customers.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Developed strong customer relationships to encourage repeat business.

Customer Service Attendant

The Trades Club
Dickson, ACT
01.2017 - 10.2017
  • KENO, TAB operations, gaming machine attendance, and payouts.
  • Till operation and cash handling, EFT procedures
  • Preparing, serving, and selling mixed drinks, cocktails, bottled, canned, and other alcoholic and non-alcoholic beverages.
  • Promoting services and products
  • Washing glassware and arranging bottles and glasses.
  • Replenishing drink dispensers, shelves, and stocking fridges.
  • Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
  • Monitored patron alcohol consumption to encourage safety.
  • Restocked beer and liquor regularly and after special events.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Resolved escalated customer complaints to maximize satisfaction and loyalty.
  • Supervised daily operations of the bar including opening and closing procedures.
  • Organized promotional events for the bar including happy hour specials, drink specials.
  • Monitored staff performance and provided feedback to ensure quality service delivery.
  • Enforced health and safety regulations in the bar area.
  • Trained new employees on proper bar tending techniques and food safety protocols

Night Fill Associate

Big-W
Joondalup, WA
01.2012 - 01.2015
  • To carry out the replenishment of stock across all departments in the store to ensure the right stock is in the right place at the right time.
  • Filling and maintaining the presentation of stock during and after trading hours, ensuring that the stock is not damaged.
  • Carrying out stock rotation procedures.
  • Working cooperatively in a team environment.
  • Ensuring a safe environment for customers, employees, and visitors.
  • Ensuring stock is filled according to company standards in order to exceed customers' expectations and maximize sales.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Cleaned and organized aisles, work stations, and floors to promote operational productivity.
  • Checked expiration dates on products regularly to ensure freshness of goods.
  • Set up advertising signs on shelves and counters to attract customers and promote sales.

Sales Professional

The Gem Cave Jewellery Shop
Alice Springs, NT
01.2010 - 01.2011
  • Assisting customers in the selection and purchase of jewelry.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked effectively in team environments to make the workplace more productive.
  • Product merchandising and window displays.
  • Maintaining the cleanliness and presentation of the store.
  • Processing cash and card payments.
  • Giving advice and guidance on product selection to customers.
  • Balancing cash registers with receipts, and dealing with customer refunds.
  • Working within established guidelines, particularly with brands.
  • Responsible for security within the store and being on the lookout for shoplifters, fraudulent credit cards, etc.
  • Highlighted target products with eye-catching signs, displays, and shelf positions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained updated knowledge through continuing education.

Restaurant Supervisor

Wollongong City Diggers Club
Wollongong, NSW
01.2005 - 01.2011
  • Provided fast, friendly and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items.
  • Ensured that all liquor laws are observed while serving alcoholic beverages.
  • Monitored food supplies, ordered necessary items to maintain adequate stock levels.
  • Analyzed sales data to identify trends and areas for improvement.
  • Assessed operational performance to maintain compliance with company and industry standards.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored inventory levels, ordering supplies as needed.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
  • Maintained records of employee performance evaluations, attendance and disciplinary actions taken when needed.
  • Ensured compliance with health and safety regulations in the kitchen, storage areas and dining area.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer complaints promptly and professionally.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Performed cashiering duties as required during peak periods or in the absence of other staff members.
  • Uncovered, investigated, and resolved customer complaints quickly and skillfully to maintain loyalty.
  • Established good customer relations and excellent service to build and retain loyal customers.

Bar Attendant

Port Kembla Leagues Club
Port Kembla, NSW
01.2002 - 01.2004
  • Keno, gaming machine attendance, and payouts.
  • Till operation and cash handling, EFT procedures
  • Preparing, serving, and selling mixed drinks, bottled, canned, and other alcoholic and non-alcoholic beverages, and a variety of coffee beverages such as lattes, cappuccinos, and other espresso-based beverages.
  • Cleaning and maintaining bar service areas, coffee-making areas, and espresso machines.
  • Collecting payment for sales, and operating cash registers.
  • Promoting services and products
  • Washing glassware, and arranging bottles and glasses.
  • Cellar operations, tapping kegs, and attaching supply lines.
  • Replenishing drink dispensers, shelves, and stocking fridges.
  • Stocked service stations with ice, napkins and straws.
  • Managed closing duties such as restocking items at end of shift.

Hospitality Trainee

Narooma Golf Club
Narooma, NSW
01.2001 - 01.2002
  • Cellar operation, tapping kegs, and attaching supply lines.
  • Preparing, serving, and selling mixed drinks, bottled, canned, and other alcoholic and non-alcoholic beverages, and a variety of coffee beverages such as lattes, cappuccinos, and other espresso-based beverages.
  • KENO, TAB, and gaming machine attendance.
  • A la Carte Restaurant and Bistro Preparation.
  • Till operation and cash handling, EFT procedures
  • Maintaining a clean and hygienic workplace.
  • Washing glassware and arranging bottles and glasses.
  • Replenishing drink dispensers, shelves, and stocking fridges.
  • Function preparation, setup, and service.

Retail Supervisor

GO LO Discount Store
Narooma, NSW
01.1997 - 01.2001
  • Maintained cleanliness of checkout area throughout shift.
  • Assisted customers with returns and refunds in a timely manner.
  • Discounted purchases by scanning and redeeming coupons.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Scanned items and checked pricing on cash register for accuracy.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Answered customers' questions and provided information on store procedures or policies.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Resolved discrepancies between physical stock counts and computer records.
  • Stocked shelves, rotated merchandise and replenished product as needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Assisted in training new employees on proper use of POS systems, cash registers.
  • Adhered to company policies regarding cash handling procedures.
  • Greeted customers promptly and responded to questions.
  • Counted and balanced cashier drawers.
  • Processed credit card and cash purchases, ensuring all transactions were accurate.
  • Maintained current knowledge of store promotions to highlight sales to customers.

Education

TABCORP Anti-Money Laundering and counter Terrorism Financing certificate -

01.2017

RSA Updated -

Arrow Training
01.2015

Certificate III in Hospitality -

On the Job Assessment and Training
01.2009

Diploma of Fine Arts -

Wollongong West TAFE, Illawarra Institute
Wollongong
01.2004

Certificate II in Hospitality operations Traineeship -

Moruya TAFE, Illawarra Institute
Moruya
01.2002

Higher school Certificate -

Narooma High School
Narooma
01.2001

Skills

  • Microsoft Office – Intermediate Level
  • Hospitality and retail-based computer applications
  • POS systems
  • Customer service
  • Team collaboration
  • Effective communication
  • Time management
  • Record keeping
  • Customer engagement
  • Customer data confidentiality
  • Customer satisfaction measurement
  • Document and records management
  • Multitasking and prioritisation
  • Inbound call answering
  • Cultural awareness
  • Billing adjustments and refunds
  • Conflict resolution

Affiliations

  • Hiking
  • Pilates
  • Personal research projects

References

References available upon request.

Timeline

Trades Assistant

CPB Contractors
10.2023 - 11.2024

TAB Supervisor

The Greenwood Hotel
11.2017 - 05.2022

Customer Service Attendant

The Trades Club
01.2017 - 10.2017

Night Fill Associate

Big-W
01.2012 - 01.2015

Sales Professional

The Gem Cave Jewellery Shop
01.2010 - 01.2011

Restaurant Supervisor

Wollongong City Diggers Club
01.2005 - 01.2011

Bar Attendant

Port Kembla Leagues Club
01.2002 - 01.2004

Hospitality Trainee

Narooma Golf Club
01.2001 - 01.2002

Retail Supervisor

GO LO Discount Store
01.1997 - 01.2001

TABCORP Anti-Money Laundering and counter Terrorism Financing certificate -

RSA Updated -

Arrow Training

Certificate III in Hospitality -

On the Job Assessment and Training

Diploma of Fine Arts -

Wollongong West TAFE, Illawarra Institute

Certificate II in Hospitality operations Traineeship -

Moruya TAFE, Illawarra Institute

Higher school Certificate -

Narooma High School

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Leanne Welsh