Call Centre Consultant
Suncorp Group
- Assisted customers in resolving issues efficiently and effectively, ensuring high levels of satisfaction.
- Conducted quality assurance checks to maintain service standards and compliance with company policies.
- Managed data entry tasks accurately, ensuring timely updates to customer records.
- Trained new team members on product knowledge and customer service protocols to enhance team performance.
- Collaborated with colleagues to streamline processes, improving overall operational efficiency.