Leanne Yeomans
Victoria Point,QLD
Summary
Accomplished Senior Administration Officer with a proven track record within Mental Health and Social Work Services at the Illawarra Shoalhaven Local Health District and Mater Hospital, enhancing operational efficiency and community engagement through expert administrative management and interpersonal communication. Skilled in records management and process improvements, I've consistently fostered positive outcomes, demonstrating adaptability and a commitment to continuous improvement.
Overview
7
7
years of professional experience
Work History
Senior Administration Officer
Mater Hospital
03.2023 - 02.2024
- Provided high-level administrative support to the Social Work Team (for both Mater Mothers' and Adults' Hospitals), Child Protection Unit and the Psychology Department.
- Initialised and processed purchase requests.
- Took all incoming calls for the Social Work Department, forwarded calls onto appropriate staff members and/ or recorded accurate and detailed messages to forward on to staff.
- Organised staff meetings that included booking suitable rooms, scheduling and distributing relevant communication to all attendees.
- Regular minute taking for Departmental and Specialist Project Meetings.
- Scheduled initial psychology appointments as per wait list requirements.
- Arranged additional services to support patients during appointments (ie. interpreters for CALD patients).
- Supported recruitment processes by scheduling applicant interviews and gathering documentation required by HR.
- Being the first point of contact for new staff, organising parking and swipe accesses, welcome packs, and various other duties to assist with new staff orientation.
- Maintained stationary and other stock items, procurement of IT and other technology items, as requested.
- Filled in at the Allied Health Outpatients Front Reception, as required.
Administration Officer - AO3
Sexual Health Service - Shoalhaven Hospital
09.2022 - 12.2022
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Administrative support to both specialist doctors and nursing team.
- Responded to a wide range of queries from the public, via phone or clinic walk-ins, conducted screening assessments to determine whether the patient qualified for service, and redirected or referred patient to other services in cases where patient was ineligible.
- Booked appointments under the appropriate clinician, in accordance with service procedures.
- Maintained strict privacy and confidentiality protocols.
- Maintained electronic and physical patient files, in accordance with patient record keeping policies and procedures.
- Proficient use of a wide range of internal programs (iPM, eMR, Oracle, AFM Facilities Management, TRIM) to facilitate a wide range of tasks encompassing patient and corporate records management, as well as co-ordinating building repairs and maintenance.
- Proficient use of Microsoft Office Suite (Word, Outlook, Excel, Powerpoint and Publisher) to complete a wide range of general administrative tasks.
- Volunteer work to assist with public outreach initiatives.
Clinical Support Officer
Nowra Community Health Centre
03.2022 - 12.2022
- Supported the Nurse Unit Manager with staff rostering, including inputting new rosters into HealthRoster, updating changes and cross-checking for accuracy before each pay period deadline.
- Supported the community nursing staff with various trouble-shooting processes where issues arose with technology and internet connectivity.
- Maintained all clinical stocks for all four Shoalhaven Community Health Centres, which involved weekly stocktakes for each centre and ordering via the Oracle iProcurement platform.
- Investigated and sourced non-stock clinical items, as required.
- Sourcing IT and office equipment to support the community nursing team, as requested.
- Effective liaison and relationship building between a wide range of internal and external stakeholders within the Illawarra and Shoalhaven Local Health District, including senior medical staff, clinicians, senior corporate management, external contractors and the public.
- Created and maintained equipment registers to facilitate timely regular servicing of clinical equipment.
- Created and maintained meeting agendas and minute taking records.
Administration Officer
St Georges Basin Community Health Centre
06.2022 - 09.2022
- Greeted all visitors at the front reception desk, responded to a wide range of phone and in-person queries and requests, forwarded messaged onto relevant clinicians.
- Directed clients to the appropriate service that best met their needs, in accordance with established referral procedures and processes.
- Maintained visitor sign in/ out records.
- Checked patients in and out of appointments, conducted front of desk screenings, notified appropriate clinicians of patient arrivals.
- Supported the community nursing team with various tasks including conducting weekly clinical stores stocktakes, assisting with clinic room and office bookings, re-shuffling of patient appointments, blocking out meeting times, etc.
- Conducted staff safety checks for staff that are on the road conducting patient home visits.
- Completion of regular monthly audits, as per established audit schedule. Timely escalation of issues flagged within these audits to the appropriate line manager.
Ward Clerk
Shoalhaven Sub-Acute Mental Health Service
10.2016 - 06.2020
- First point of contact for prospective program participants, hence was required to provide an overview of what the service entailed and explain what steps and paperwork were required to initiate the referral process.
- Conducted consumer admissions, discharges, re-classifications and transfers within the iPM patient data system.
- Updated patient demographic data in a timely and accurate manner within internal patient data management systems.
- Greeted visitors and consumers at front reception desk, answered phone calls and in-person requests, maintained visitor sign in/ out registers.
- Provided high-level admistrative support to the Nurse Unit Manager, Service Manager and multi-disciplinary Sub-Acute Team.
- Management of incoming and outgoing correspondence.
- Maintained paper and electronic patient and corporate records into their allocated filing systems.
- Multiple unit operational duties included weekly food, linen and stationery ordering, provision of other supplies as required, submission of maintenance requests and ensuring routine property maintenance call-outs were fulfilled in a timely manner.
- Recorded, prepared and distributed minutes of team meetings.
- Ensured regular departmental audits were completed and uploaded into allocated systems by set deadlines.
- Assistance with recruitment processes and induction of new employees.
- Corporate credit card purchases - submitted purchase requests and payments of accounts as per organisational protocol including record keeping and accounting.
- Assisted NUM with completion of unit roster and filling roster vacancies. Checked entries to ensure accuracy prior to roster sign-off deadline.
Education
Bachelor of Arts - Graphic Design
University of Canberra
Belconnen, ACT12.2004
Year 12 Certificate -
Daramalan College
Dickson, ACT12.1993
Skills
- Policies and procedures implementation
- Community Engagement
- Schedule Coordination
- Process Improvements
- Vendor relationships
- Administrative Management
- Administrative Support
- Written Communication
- Adaptability
- Continuous Improvement
- Interpersonal Communication
- Scheduling and calendar management
- Records and Database Management
- Interpersonal Skills
- Self Motivation
- Work Planning and Prioritization
- Data Entry
- Training and Orientation
- Meeting facilitation
Timeline
Senior Administration Officer
Mater Hospital
03.2023 - 02.2024
Administration Officer - AO3
Sexual Health Service - Shoalhaven Hospital
09.2022 - 12.2022
Administration Officer
St Georges Basin Community Health Centre
06.2022 - 09.2022
Clinical Support Officer
Nowra Community Health Centre
03.2022 - 12.2022
Ward Clerk
Shoalhaven Sub-Acute Mental Health Service
10.2016 - 06.2020
Bachelor of Arts - Graphic Design
University of Canberra
Year 12 Certificate -
Daramalan College
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