Leanne Zbruk
Wowan,QLD
Summary
An independent and self-motivated professional with excellent research and writing skills; ability to grow positive relationships with clients and colleagues at all organisational levels; Over 20 years’ experience offering outstanding service to diverse clients. Hold a Blue card and First aid/CPR certificate.
Overview
23
23
years of professional experience
Work History
Child Safety Officer
Queensland Government
10.2023 - 07.2024
- Upheld ethical standards in all aspects of work as a Child Safety Officer, ensuring confidentiality and treating families with respect and empathy.
- Conducted investigations into reported cases of abuse or neglect, gathering evidence and interviewing all relevant parties.
- Promoted positive parenting strategies through individual consultations and group workshops, empowering parents to build nurturing home environments.
- Provided crisis intervention during emergency situations, offering immediate assistance and support to affected children and families.
- Efficiently managed high caseloads while maintaining quality service delivery through effective time management skills.
- Assisted in reunification processes, providing guidance and support to families working towards a safe home environment for their children.
- Reduced risk factors by providing support and resources to parents, addressing underlying issues contributing to unsafe environments.
- Increased knowledge of child protection laws and regulations by attending professional development trainings and staying current on best practices.
- Safety planning
Family Housing Support Worker
St Vincent de Paul
02.2021 - 10.2023
- Assisted in creating a new pilot housing program in Ipswich.
- Help clients achieve wellness and autonomy- Facilitate multiple care aspects (case coordination, information sharing, and advocacy) Continue to utilise a person-centered framework.
- Develop effective working relations and cooperate with other services throughout the entire case management process. (Child Safety, Police, Courts, Corrective Services, and other community services).
- Effective communication skills- Verbal and written skills.
- Excellent organisational and time management skills, and the ability to multitask and prioritise based on the needs of the service and requirements.
- Ability to Identify issues, analyse information and provided solutions to problems.
- Extensive history in working with individuals with complex needs and volatile situations.
- Participate in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Ability to work effectively in a team or independently.
- Setting up Centrepays and updating rent ledgers,
- SPER- work development- Implementation of programs to assist individuals in life skills training.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe working environment.
- Assist with case management of IRHF funded clients.
- Complete initial intake and assessment- QHIP
- Team trainer
- On call (A/H) for internal and external programs and locations
- Smart Recovery facilitator
- Proficient in SHIP, QHIP, and Excel
Support Worker- Men's Homeless Shelter
St Vincent de Paul
03.2019 - 02.2021
- Assisting individuals that identify as homeless in developing and implantation of practical strength- case plans that are purposeful and tailored to the individual
- With referrals and advocacy, including sorting financial brokerage in obtaining individuals identification
- Liaise with other agencies and services to better address the housing needs of clients and improve the quality of available services and Link clients to other appropriate community services
- Understanding and knowledge of issues contributing to the experience of homelessness (relevant housing legislation, trends in the housing sector and the impact and consequences of cultural differences) and apply this knowledge in developing and delivering client services
- Complete intake and assessment of new clients.
Support worker
St Vincent De Paul
01.2017 - 01.2021
- Assist clients in referrals to other services
- Accurate database entry
- Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
- Mentored new caseworkers as they transitioned into their roles, providing guidance on best practices and procedures.
- Implemented evidence-based practices in casework interventions, enhancing overall effectiveness of service delivery.
Residential Youth Worker
Safe Places For Children
11.2018 - 01.2019
- Safe Places for Children
- Assisting the young people in care, with their physical and emotional well-being- anything from helping them prepare their meals and clean up after themselves, to just being there for them when times get tough
- Administering program records and maintaining strict documentation in accordance with legal requirements and service policy
- Understanding of Community Heath and the social model of health principles, mental health service delivery models of care underpinned by the principles of family centered and inclusive practice, trauma informed practice and approach and the collaborative recovery model
- Ability to communicate and model a vision that generates respect, enthusiasm and commitment
- Acting as an advocate and raising issues with government departments
- Completed training in Therapeutic Crisis Intervention Training (TCI) and Trauma and Attachment
- Experience working with challenging behaviours such as verbal and physical aggression.
Drug and Alcohol Counsellor (Volunteer)
Drug
10.2017 - 08.2018
- Meeting with clients to discuss their emotional, mental or lifestyle issues in relation to drug and alcohol concerns
- Liaise and collaborate as necessary, with other agencies and individuals
- Developing client plans
- Meeting with clients to discuss their emotional, mental or lifestyle issues in relation to drug and alcohol concerns
- Case management/ maintain accurate and update files
- Database entry
- Central intake calls Centre -
- Assessing client's suitability for services provided by DRUG ARM
- Providing clients with referrals that are not suitable for the services available
- Accurate and concise database entry
- Excellent customer service
- Polite and empathetic
- Maintain strict confidentiality
- Ability to work as part of a team member and the ability to work autonomously
- Follows direction and ability to learn quickly.
Custodial Correctional Officer
Serco
01.2002 - 09.2014
- High level of written and verbal communication
- Identify and report activity for intelligence purposes
- Conduct staff training
- Prepare case notes
- Case management
- Prepare behavioural management plans
- Communicate and liaise with Custodial Officers, Supervisors, Directors, Police, Lawyers, Consulates and child safety
- Knowledge of suicide risk awareness and adverse outcome reports and contribute to Risk assessment strategies
- Assessment Team meetings
- Deal effectively and sensitively with Indigenous inmates
- Model pro-social behaviours
- Supervise/delegate correctional teams, incident reporting, accommodate offender dynamics
- Understanding of Legislation, policies and procedures
- Time Management
- Attention to detail.
Education
Certificate 4 in Mental Health -
Tafe
Bachelor of Counselling -
Jansen Newman
Diploma of Counselling -
Jansen Newman
Skills
- Flexible and Adaptable
- Ability to work Collaboratively
- Conflict Resolution
- Self-motivated professional
- Decision Making
- Case Planning and Management
- Addiction Treatment
- Mental Health Support
- Crisis Counselling
- Case Notes
- Great Communication Skills
- Safety planning
Timeline
Child Safety Officer
Queensland Government
10.2023 - 07.2024
Family Housing Support Worker
St Vincent de Paul
02.2021 - 10.2023
Support Worker- Men's Homeless Shelter
St Vincent de Paul
03.2019 - 02.2021
Residential Youth Worker
Safe Places For Children
11.2018 - 01.2019
Drug and Alcohol Counsellor (Volunteer)
Drug
10.2017 - 08.2018
Support worker
St Vincent De Paul
01.2017 - 01.2021
Custodial Correctional Officer
Serco
01.2002 - 09.2014
Certificate 4 in Mental Health -
Tafe
Bachelor of Counselling -
Jansen Newman
Diploma of Counselling -
Jansen Newman