Leata Eliepa
Merrylands,NSW
Summary
Hi,
My name is Leata,
I am a bright and bubbly individual with an extensive background in the hospitality industry. A customer-savvy Kismet Ground waiter, accustomed to demanding work with minimal downtime. A dedicated team player, customer oriented, willing to take on any challenges and can adapt effectively to changes, seeking the opportunity to maintain a full-time position that can offer professional challenges that utilises interpersonal skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front of House Staff Member
Kismet Grounds
05.2023 - Current
- Establish a welcoming atmosphere by greeting each guest warmly and attending to their needs.
- Assisted servers with delivering food, filling beverages, and retrieving items for customers.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Greeting customers and answering inquiries regarding menu items, specials and and new product offerings.
- Resolve any customer concerns on menu items and meals to ensure customer satisfaction is met.
Manager - Duty Manager
Coffee Club Cafe
10.2021 - 03.2023
- Managed and motivated employees to be productive and engaged throughout a shift.
- Accomplished multiple tasks within established timeframes, by setting deadlines and goals.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate solutions to resolve any issues that were due to derive.
- Maximized performance by monitoring daily activities and mentoring team members.
- Opened conversations among staff to provide feedback to managers to sustain positive staff rapport.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and myself to ensure a healthy work environment was fostered.
- Reconciled till (calculating end-of-day sales float meets physical cash).
- Investigating discrepancies in end-of-day balance (reviewing employee process and re training staff to minimise issues).
Volunteer
Youth Group
01.2018 - 12.2019
- Assisted with special events and programs held by the youth group.
- Used strong interpersonal communication skills to convey information to others, to increase participation.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Education
Bachelor of Business - Advertising
QUEENSLAND UNIVERSITY OF TECHNOLOGY
Brisbane, QLD01.2025
Diploma in Business Management -
TAFE - SOUTHBANK, QLD.
06.2021
ST BENEDICT'S COLLEGE
01.2019
Skills
- Customer service
- Collaboration
- Multitasking
- Team leader
- Interpersonal skills
- Adaptability
- Attention to detail
- Greeting guests
- Building rapport
Hobbies and Interests
- Photography
- Creating art work
- Reading
- Collaging
- Design
Certification
- Diploma of Business Management , Tafe Southbank- July 2021
Timeline
Front of House Staff Member
Kismet Grounds
05.2023 - Current
Manager - Duty Manager
Coffee Club Cafe
10.2021 - 03.2023
Volunteer
Youth Group
01.2018 - 12.2019
Bachelor of Business - Advertising
QUEENSLAND UNIVERSITY OF TECHNOLOGY
Diploma in Business Management -
TAFE - SOUTHBANK, QLD.
ST BENEDICT'S COLLEGE
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