Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Leba Mollee

Wishart

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level of a Service Leader position. Ready to help team achieve company goals.


Caring Disability Service Manager skilled at working with individuals living with Disability and Mental Health issues. Versed in daily living support, Medication Routines, Mealtime, Seizure Management Plans, Bowel Management Plans and assist in developing a PBS Plan for high behaviour clients.

Preparation and mobility assistance. Offers excellent interpersonal and communication skills developed through field experience.

Caring Disability Support Worker skilled at working with individuals living with Disability & Mental Health issues. Versed in daily living support, meal preparation and mobility assistance. Offers excellent interpersonal and communication skills developed through field experience.

Overview

26
26
years of professional experience

Work History

Disability Support Worker

Centacare Community Services
11.2014 - Current
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Kept detailed daily logs with care actions, patient behaviour, and incidents.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Prepared nutritious meals to meet individual dietary needs for clients.
  • Adhered to company requirements for patient interactions and care standards.
  • Provided high level of physical support by lifting, adjusting, and moving clients.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Checked medication schedules and patient needs to enforce medication administration standards team-wide.
  • Kept accurate records for client files and handled related paperwork.
  • Monitored client vital signs, administered medications, and tracked behaviour to keep healthcare supervisor well-informed.
  • Entertained, conversed, and read aloud to keep patients mentally alert.
  • Designed individualized plans detailing daily activities and needs for patients.
  • Maintained detailed records of patient progress, documentation of services and case notes.
  • Conducted in-home visits to provide supportive services.
  • Collaborated with healthcare providers to drive continuity of care.
  • Assessed risk factors of patients and made referrals for further services.
  • Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
  • Managed caseload to satisfy multiple patients with diverse needs.
  • Provided patient and family education on available resources and self-care strategies.
  • Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
  • Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
  • Coordinated individualized discharge plans to manage safe transition back into community and home environments.

Support Worker

Spinal Life Australia
08.2011 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Monitored clients' progress to adjust treatment plans accordingly.
  • Assisted clients in developing and setting realistic goals to promote positive change.

Service Delivery Manager

Centacare Community Services
12.2021 - 11.2023
  • Service Delivery Manager of 24-hour Supported Independent Living Facilities for Disability and Mental Health Participants. staffed by 22 team members.
  • Service Delivery Manager of 24-hour Short Term Accommodation ( STA ) for Disability and Mental Health Participants. staffed by 30 team members.
  • Conduct staff and client meetings and served as liaison to manage operations for account.
  • Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff.
  • Coordinated and led internal and external site team meetings.
  • Maintained proper staffing levels to guarantee timely and accurate deliveries.
  • Cultivated effective and positive working relationships with lucrative clients through onboarding, initial training and ongoing support.
  • Coordinated and Interview new hire recruitment, training and development.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Developed and maintained knowledgeable and productive team of employees.
  • WHS Manual Handling Coach and Assessor.
  • Organized records of vehicles, schedules and completed orders.
  • Liaison between NDIS Project Team, Support Coordinators, Occupational Therapies in delivering the best Funding and quality of service to Participants and their Families.
  • Attend Participants Doctor, Psychiatrist and all allied Health appointments for Participants.
  • Oversee the Daily Health needs, updates of Participants Physical and Mental Health
  • Oversee all Participant's health documentation and make sure that they are up to date and current.

House Cleaner

Absolute Domestics
10.2006 - 11.2011
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Emptied trashcans and transported waste to collection areas.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Dusted picture frames and wall hangings with cloth.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Operated industrial washing machines and dishwashers to clean linens and dishware.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Operated electronic backpack vacuums and floor sweepers.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Washed and put away kitchen dishes, utensils and glassware.

Cleaner Supervisor

Bayton Cleaning Services
11.2007 - 04.2009
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Communicated repair needs to maintenance staff.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.

Kitchen Hand

Redland Bay Sports Club
01.2006 - 09.2006
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Elderly Caregiver

Sabella Family
04.2003 - 03.2006
  • Maintained clean, safe, and well-organized patient environment.
  • Offered companionship and kindness to elderly patients.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
  • Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Maintained entire family's schedule and organized events.

Administrative Assistant

Mater Children's Art Union
02.1998 - 01.2003
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Performed research to collect and record industry data.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.

Education

Certificate III & Certificate 1V - Commercial Cleaning Operation

Metropolitan South Institute Of Tafe
Mount Gravatt, QLD

Certificate III & Certificate 1V - Disability And Mental Health

Metropolitan North Institute of Tafe
Northgate, QLD
01.2020

Skills

  • Client Education
  • Case Management
  • Risk Assessments
  • Family Communication
  • Progress Documentation
  • Individual Support Plans
  • Disability Services
  • Client Needs Assessment
  • Daily Living Requirements
  • Relationship Building
  • Personal Care
  • Independent Living Support
  • Incident Reports
  • Lifestyle Support
  • Medication Organization
  • Recordkeeping Proficiency
  • Meal Planning
  • Daily Living Assistance
  • Housekeeping Skills
  • Team Leadership
  • Occupational Health and Safety
  • Behaviour Support Plans
  • Documentation and reporting
  • Conflict resolution
  • Disability awareness
  • Abuse and Neglect Investigation
  • Hygiene assistance
  • Feeding assistance
  • Transportation assistance
  • Individualized support plans
  • Dressing assistance
  • Family liaison
  • Transfer techniques
  • Behaviour management
  • Group facilitation
  • Client Transportation
  • Safety Management
  • Household Chores
  • Computer Skills
  • Care Documentation
  • Appointment Management
  • Flexible Schedule
  • Creative Thinking
  • Emotional Support
  • Empathy and compassion
  • Physical assistance
  • Housekeeping and meal preparation
  • Mobility support
  • Toileting assistance
  • Client confidentiality
  • Personal care assistance
  • First aid and CPR
  • Active listening
  • Crisis intervention
  • Time management
  • Medication administration
  • Stress management
  • Goal setting and planning
  • Health and safety

Additional Information

I am a Christian and hold Leadership roles in my church.

I am Caring, Loving and passionate about providing excellent care to those who are less fortunate than me.

I look at them through the loving eyes of Jesus who loves us all as Sinners but are saved by His Grace.

Timeline

Service Delivery Manager

Centacare Community Services
12.2021 - 11.2023

Disability Support Worker

Centacare Community Services
11.2014 - Current

Support Worker

Spinal Life Australia
08.2011 - Current

Cleaner Supervisor

Bayton Cleaning Services
11.2007 - 04.2009

House Cleaner

Absolute Domestics
10.2006 - 11.2011

Kitchen Hand

Redland Bay Sports Club
01.2006 - 09.2006

Elderly Caregiver

Sabella Family
04.2003 - 03.2006

Administrative Assistant

Mater Children's Art Union
02.1998 - 01.2003

Certificate III & Certificate 1V - Commercial Cleaning Operation

Metropolitan South Institute Of Tafe

Certificate III & Certificate 1V - Disability And Mental Health

Metropolitan North Institute of Tafe

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Leba Mollee