Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Le Bao Thu Pham (Lisa)

1 Scotmans Street, Forest Lodge,NSW

Summary

Courteous Store Team Member delivers fast, friendly customer service to positively impact customer satisfaction, store profitability and organization's mission. Executes multiple tasks with superior organizational skills and detail orientation. Available to work flexible schedules, nights, weekends and holidays based on business needs.

Overview

6
6
years of professional experience

Work History

Store Team Member

Taco Bell
11.2021 - Current
  • Assisted in successful promotional events, engaging customers and driving sales growth.
  • Recommended complementary purchases to customers, increasing revenue.
  • Enhanced store efficiency through diligent inventory management and accurate stock replenishment.
  • Maintained cleanliness and organization of the dining area, ensuring pleasant atmosphere for customers.
  • Processed orders on POS system and accepted cash and charge payments.
  • Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.

Customer Experience Leader/Team Member/McBarista

McDonald's
02.2018 - 07.2020
  • Conducted regular audits of customer interactions, maintaining high quality standards across the organization.
  • Collaborated with team members for smooth shift transitions, maintaining consistent quality of service throughout the day.
  • Ensured seamless operations during peak hours by effectively multitasking across various roles such as cashier, food assembler, or grill operator when needed.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Resolved customer complaints professionally, offering solutions that align with company policies while maintaining customer satisfaction.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Sought ways to improve processes and services provided.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Contributed to sales growth by upselling menu items and promoting limited-time offerings.

Education

Diploma - Nursing

TAFE NSW
Sydney
12.2024

High School Diploma -

Western Sydney University
Sydney, NSW
04.2020

High School Diploma -

Taylors College - Sydney
Waterloo, NSW
06.2019

Skills

  • Store Opening and Closing
  • Excellent Written and Verbal Communication
  • Customer Service
  • Team Leadership
  • Upselling
  • Cash Handling
  • Honest and Dependable
  • Multitasking
  • Problem Resolution
  • Decision-Making
  • Team Cooperation
  • Product Knowledge
  • Register Opening and Closing
  • Product and Service Sales
  • Engaging with Diverse Customers
  • Safety and Cleanliness Standards

Languages

English
Native or Bilingual
Vietnamese
Native or Bilingual

Timeline

Store Team Member

Taco Bell
11.2021 - Current

Customer Experience Leader/Team Member/McBarista

McDonald's
02.2018 - 07.2020

Diploma - Nursing

TAFE NSW

High School Diploma -

Western Sydney University

High School Diploma -

Taylors College - Sydney

Similar Profiles

CREATE PROFILE
Le Bao Thu Pham (Lisa)