Years of Customer service
Ledetu Getinet
Upper Coomera,QLD
Summary
Capable of demonstrating ability to determine customer needs and achieve sales objectives. Searching to contribute to the company's growth in a challenging environment. High-energy and disciplined customer service representative with a solid background in retail. Adept at determining customer needs and resolving concerns. Talented, ambitious and hardworking individual, with broad skills and experience in digital and printed marketing, social media and leading projects. Furthermore, I am adept at handling multiple tasks on a daily basis competently and at working well under pressure. A key strength is communication; building strong relationships with people in order to deliver the best results which is why I believe the business would benefit by hiring me to be a part of this team.
Overview
5
5
1
1
Certification
1
1
year of post-secondary education
Work History
Retail Assistant
Bunnings Warehouse
Gold Coast, QLD
10.2020 - Current
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Used POS system to process sales, returns, online orders and gift card activations.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Assisted customers with prompt and polite support in-person and via telephone.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Tracked down hard-to-find merchandise at diverse locations.
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
Customer Service
KFC
Gold Coast, QLD
12.2018 - 10.2020
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Used POS system to process sales, returns, online orders and gift card activations.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Assisted customers with prompt and polite support in-person and via telephone.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
Bachelor of Pharmacy - Pharmacy
Griffith University
Gold Coast, QLD 03.2022 - Current
High School Diploma -
Pimpama State Secondary College
Pimpama, QLD11.2021
Skills
- Stocking
- Cash management
- Team player
- Initiative
- Customer satisfaction
- Problem solving
- Understanding Customer Needs
- POS Systems and Ordering Platforms
- Call Documentation
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Needs Assessment
Certification
- Certificate II in Health Support Services (HLT23215) - 1 year
Timeline
Bachelor of Pharmacy - Pharmacy
Griffith University
03.2022 - Current
Retail Assistant
Bunnings Warehouse
10.2020 - Current
Customer Service
KFC
12.2018 - 10.2020
High School Diploma -
Pimpama State Secondary College
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