Lee Aiken
Chevron Island
Summary
Dynamic Service Advisor with a strong work ethic and exceptional customer service skills honed at Grand Motors Toyota. Proven ability to exceed sales targets through effective upselling and conflict resolution. Recognized for building trust with clients while managing multiple priorities in fast-paced environments. Proficient in multitasking and fostering team collaboration.
Overview
22
22
years of professional experience
Work History
Service Advisor
Grand Motors Toyota
10.2014 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Multi-Skilled Carer
Ashmore Retreat
10.2012 - 04.2014
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Supported rehabilitation goals for patients by assisting with prescribed exercises, tracking progress, and adjusting care plans as needed.
- Kitchen/Cleaning duties
Service Advisor
Hinterland Toyota
04.2004 - 06.2011
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Night Shift Filler
Coles Supermarket
06.2003 - 04.2004
- Provided excellent customer service when encountering late-night shoppers seeking assistance or guidance.
- Enhanced store presentation by maintaining clean and organized shelves during nightly shifts.
- Streamlined the restocking process by collaborating with fellow team members to complete tasks efficiently.
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Conflict Resolution
- White Card
- Strong work ethic
- Team player mentality
Timeline
Service Advisor
Grand Motors Toyota
10.2014 - Current
Multi-Skilled Carer
Ashmore Retreat
10.2012 - 04.2014
Service Advisor
Hinterland Toyota
04.2004 - 06.2011
Night Shift Filler
Coles Supermarket
06.2003 - 04.2004
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