Summary
Overview
Work History
Education
Skills
Employment Referees
Personal Information
Hobbies include outdoor hikes, camps, fishing, bike riding, bird-watching and running
Timeline
Generic

Lee-Ana Futter

Esperance,WA

Summary

20 Years Experience in Office Administration and Bookkeeping with the last 5 Years upskilling in different roles having gained exposure to industries such as Health & Fitness, Postal Services, Childcare, Hospitality and Accommodation, Commercial Rose Growers, Transport, Poultry Farm, Engineering and Electronic Imaging Systems

Currently, I'm a motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and up-selling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Overview

26
26
years of professional experience

Work History

Retail Assistant

In2Health Shop & Gym
11.2023 - Current


  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
  • Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
  • Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Processed transactions accurately, balancing cash registers at the end of each shift.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Maintained an organized backroom for easy access to stock when replenishing shelves.
  • Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Monitored expiration dates on perishable items, reducing waste and ensuring customer safety.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Prepared and packed on-line orders ready for despatch.
  • Post Instagram Stories promoting products and benefits
  • Source and quote on custom orders for individuals
  • Sign up Gym Memberships/Inductions
  • Book and conduct Inbody scans using IBody.
  • Book Reformer Sessions.
  • Clean gym and all exercise equipment.

Postal Service Worker

Auspost
06.2023 - Current
  • Distribute incoming mail from postal trucks, sort incoming letters and parcels into order for post boxes and delivery rounds.
  • Process wrongly addressed, undelivered and redirect mail.
  • Get customer signatures for registered, certified, and insured mail.
  • Process banking requests for customers and/or businesses.
  • Pay customer bills.
  • Manage cash requirements for till and business operations.
  • Finalize end of day financial reports.
  • Enhanced customer satisfaction by providing timely and accurate information regarding postal services and products.
  • Fostered strong relationships with local businesses through reliable pick-up and delivery services tailored to their specific needs.
  • Maintained a safe work environment by adhering to safety protocols and reporting any hazardous conditions.
  • Increased customer engagement using personalized service approaches that demonstrate an understanding of individual preferences.
  • Weighed mail and computed pricing amounts.
  • Provided service and sales to walk-in customers.
  • Monitored inventory of postage stamps and made orders to replenish.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
  • Utilized customer service skills to provide exceptional service for repeat clientele.
  • Assisted customers in resolving issues related to undelivered or damaged mail, providing prompt solutions that met their needs.
  • Maximized customer convenience by efficiently managing post office box rentals, key distribution, and payment collections.
  • Ensured compliance with all USPS regulations while performing daily tasks such as mail collection, sorting, and delivery.

Group fitness instructor/Pilates instructor

Self-employed
01.2021 - Current
  • Working with Active Farmers (Not For Profit Organization) offering Group Fitness Classes and Pilates Classes in the Communities of Keith and Tintinara SA to support Mental Health Wellness.
  • Cultivated a welcoming atmosphere for all skill levels, promoting inclusivity and accessibility within group fitness classes.
  • Led weekly classes for up to 10 individuals with consistent participation and positive feedback.
  • Demonstrated modified routines with regressions and progressions to meet diverse fitness levels.
  • Promoted overall wellness by incorporating mindfulness practice into selected group sessions, enhancing participant mental well-being alongside physical fitness achievements.
  • Developed creative and fun fitness classes to keep participants engaged and motivated.
  • Enhanced client satisfaction through the customization of workout plans based on individual needs and goals.
  • Continuously updated personal knowledge of industry trends and best practices, ensuring the provision of cutting-edge instruction techniques.
  • Increased member retention by fostering a supportive and motivating exercise environment.
  • Organized special events such as themed workout sessions and holiday-related promotions, boosting attendance rates while fostering greater community among gym members by providing opportunities participate together outside regular classes cultivating increased camaraderie overall between participants both new established alike.

Childcare Worker (Casual)

Mallee Minors Childcare Centre Australia
01.2019 - 01.2020
  • Provided care for toddlers and young children.
  • Planned and implemented holistic early learning educational programs.
  • Ensured ongoing learning and self-development.
  • Organized games and recreational activities.
  • Monitored kids' hygiene.
  • Encouraged interpersonal skills through mediating social interactions.
  • Supervised children on play equipment.
  • Worked as part of a close-knit team of carers.
  • Safeguarded the health and safety of children.
  • Enhanced children''s social skills by facilitating group activities and promoting positive interactions.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Promoted good behavior with positive reinforcement methods.
  • Managed daily routines, including meal preparation and nap times, ensuring a structured and nurturing environment for the children.
  • Promoted language development by incorporating storytelling, music, and conversation into daily activities.
  • Coordinated with other staff members to plan and execute special events, such as holiday parties and community outreach programs.
  • Assisted children with special needs by effectively implementing accommodations for their success in various tasks.
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
  • Improved emotional well-being of children through providing consistent support and empathy in various situations.
  • Strengthened parent-child relationships with regular communication regarding child progress and needs.
  • Fostered creativity in children through engaging art projects, imaginative playtime, and other stimulating activities.
  • Facilitated outdoor playtime to promote physical activity while teaching essential coordination skills.
  • Assisted in potty training and other daily hygiene activities to support child development.
  • Encouraged children to develop healthy social and emotional skills.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Worked closely with fellow staff members in developing and implementing educational and recreational activities.
  • Maintained a safe and clean environment for the children by adhering to health and safety protocols.
  • Established rapport with parents during pick-up and drop-off times, fostering open lines of communication.

Office Manager (FT)

Hippo Pools Wilderness Camp
02.2018 - 01.2019
  • Oversaw the office and its functions, including handling bookings, administration, procurement vehicle and premises maintenance.
  • Responsible to Directors for the supervision of all office staff and systems, communicate daily with management to ensure they are up-to-date with all matters.
  • Prepared and submitted staff performance reports, maintained timekeeping, leave and sick days records.
  • Attended to all disciplinary matters in a timely manner in accordance with the relevant legislation.
  • Developed schedules and hold daily morning meetings, assign and monitor work and productivity.
  • Maintained a professional standard in the office, follow office procedures and provide suggestions for change, provide training as necessary.
  • Ensured staff handle tools and equipment responsibly, look after them and return them.
  • Oversaw the purchasing, ensure goods and services are obtained for the best price and value and within budget.
  • Arranged deliveries to camp, ensure goods are checked before being sent to camp and are of good quality and in working condition.
  • Controlled expenditure to stay within budget, cut any waste and unnecessary costs.
  • Provided input into the annual budget.
  • Maintained all records, carry out stock-takes and cash accounts, ensure these are accurate and up to date, balanced and reconciled and submitted to management in good time.
  • Conducted regular audits.
  • Managed the petty cash and ensure daily balances are accurate.
  • Processed invoices, receipts, and payments.
  • Managed statutory payments.
  • Produced financial reports.
  • Managed the asset file.
  • Assisted with end-of-year audits.
  • Responded to client enquiries, take bookings from clients and ensure confirmation through receipt of payment.
  • Actively upsold accommodation and activities.
  • Ensured correct invoices are issued to clients for services and activities.
  • Coordinated with the camp to ensure that bookings and all details are known and preparations can be made in a timely way.
  • Ensured price lists and brochures are accurate and up to date.
  • Monitored the year-on-year occupancy rates and prepare statistical reports.
  • Obtained feedback from clients and handle complaints.
  • Contributed towards the marketing strategy
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Evaluated employee records and productivity and submitted evaluation reports.

Office Administrator/Bookkeeper (FT)

Freshflora P/L
01.2014 - 01.2018


  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
  • Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
  • Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
  • Managed and properly accounted for petty cash issued to facilitate general office activities.
  • Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
  • Monitored and oversaw general cleaning of office in line with company cleanliness standards.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
  • Reconciled and corrected issues with financial records.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Posted daily receipts and payments in accordance with corporate protocols.
  • Supported year-end closing procedures by preparing adjusting journal entries as needed.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
  • Identified accounting errors when cross-referencing documents and database information.
  • Reported financial data and updated financial records in ledgers and journals.
  • Provided support during audits by supplying requested documentation promptly and accurately.
  • Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
  • Completed tax forms in compliance with legal regulations.
  • Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
  • Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
  • Generated detailed financial reports for management review, facilitating informed decision-making.
  • Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
  • Analyzed financial data to identify trends and potential areas for improvement or cost savings opportunities.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Matched purchase orders with invoices and recorded necessary information.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Processed and coordinated orders for deliveries.
  • Scheduled meetings and travel arrangements for senior members of the company.
  • Allocated and posted financial transaction details to subsidiary books.
  • Reconciled and balance all accounts.
  • Drew up financial statements (trial balance, income statement, balance sheet)
  • Tracked and maintained inventory records.
  • Reconciled exports and liaised with export agent
  • Collaborated with banks pertaining to acquittals.
  • Managed accounts payable and accounts receivable.
  • Prepared and actioned bank payments and bank deposits.
  • Provided administrative support to HR team

Office Administrator/Bookkeeper (FT)

Tanker Logistics
01.2011 - 12.2013
  • Coordinated and managed operational and administrative activities.
  • Organized and booked loads, communicated with workshops concerning maintenance and repairs to ensure trucks leave without delay.
  • Made certain all trucks, tankers, and product are insured and follow through with any incidents and claims.
  • Ensured all relevant documentation for loading and toll fees issued.
  • Monitored vehicles on satellite tracking.
  • Ensured all trucks and tankers are licensed, permitted, and the proper documentation is available upon request by lawful organizations and borders.
  • Assisted in managing transport personnel pertaining to hiring, appraisals, promotions, and disciplinary actions.
  • Developed policies and procedures for efficient operations.
  • Compiled financial reports and performance records for M.D.
  • Managed debtors and collections.
  • Managed creditors and payments, cashbooks and bank reconciliations.
  • Banked cash deposits, made withdrawals, and transfers.
  • Paid wages and tax returns (VAT & PAYE).
  • Maintained Chart of Accounts and submitted copies to external accountant to finalize year-end financial statements.
  • Provided clerical and administrative support to M.D

Office Administrator (PT)

Indlovu Investments
04.2010 - 12.2010
  • Data entry and reviewing information concerned in the day to day running of a poultry farm with egg production, hen counts, hen weights, egg weights, liveability rates, mortality rates, feed and water.
  • File and document control.
  • Managed communication via phone and email.
  • Managed and processed orders, invoicing, and cash.
  • Weekly summarized reports on revenue and expenditure.
  • Assessed budgets regularly.
  • Conducted monthly sales reconciliations.
  • Processed debtors and collections.
  • Provided general administrative support

Office Administrator (PT)

Dichwe Implements
02.2010 - 08.2010
  • Processed wages and salaries for 30 staff (including Nssa, Nec, Paye submissions)
  • Monitored and Responded to communications via email and phone re imports and exports.
  • Handled petty cash and maintained cash books.
  • Responded to Debt collecting, creditors payments and VAT submissions.
  • Managed regular stock-takes.
  • Handled all aspects of banking.
  • Managed the up-keep of kitchen by purchasing groceries for Management lunches and staff canteen.
  • Updated operator manuals.
  • Included other clerical duties

Service Coordinator (FT)

CopyWorld (Toshiba)
03.2008 - 07.2009
  • Planned and organized new photocopier commissioning including deliveries of installations and relocations.
  • Booked service requests over the phone, offering basic technical support to customers relating to user error issues.
  • Managed client expectations and satisfaction by ensuring technicians respond within an acceptable time frame.
  • Provided customers with quotations for parts and invoice order requests for consumables.
  • Decided and initiated action required when confronted with various circumstances for technicians while in the field using strong initiative and pro-activeness.
  • General office admin including filing, maintaining and updating database.
  • Liaised with accounts department with reference to accounts on hold and credit requests.
  • Communicated with regional customers once a month for current meter readings for end of month copy cost invoicing.
  • Stood-in for Receptionist.
  • Processed credit card payments, electronic banking, and system updates.
  • Processed outstanding 60-day account letters fortnightly
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
  • Communicated with clients and service providers to provide updates on work progress.

Personal Assistant/Office Administrator (FT)

Solar Farming / Lospen Farming
01.2005 - 03.2007
  • Debtor, creditor reconciliation, and data entry, bank reconciliation, expense predictions, import applications and advance payments, export sales reconciliation, reconciliation of Value Added Tax, office communication (letters, fax, phone, and emails), reporting daily to Managing Director, compiling reports

Operations Manager (PT) 5 International Freight Liner Lorry’s

Anthurium Investments (C&E Farming)
09.2004 - 10.2004
  • Logistics, sourcing contracts/loads, liaising with transport brokers and agents, calculating revenue and costs per Km/month per vehicle/fleet in order to ascertain the most viable rates and measures of reducing running costs, invoicing of loads, debt collecting and settling company accounts, ordering and buying the necessary components to run the operation, dealing with labor and wages/salaries, monitoring satellite tracking and consumption rates, stock records of fuel, tires, etc., ensuring maintenance is done periodically

Office Administrator (FT)

E.R. York & Co
06.2003 - 08.2004
  • Carrying out secretarial/clerical duties for Director, invoicing, updating debt analysis, reconcile VAT submissions, petty cash local and foreign currency, banking, wages, update cheque book stubs, paying all accounts, data input stores invoices, stock-take, etc., provide Director with costs and profit analysis and diesel analysis every month, allocate trip sheet to drivers and issue Zimbabwe money and foreign currency for local and cross border work, check trip sheets from drivers, issue warnings according to Code of Conduct

Secretary (FT)

The Zimbabwe Bata Shoe Company
09.2001 - 04.2003
  • Carrying out secretarial/clerical duties for middle management, compile spare parts usage for maintaining factory machines and equipment every month, typing letters, memorandums, and disciplinary documentation, preparing apprentice certificates, typing foreign and local orders, daily minutes of machine breakdowns, safety committee minutes every month, search internet for suppliers and spare parts, attending to telephone calls, faxes, and emails, filing documentation, type specifications for new articles going into production, weekly reports

Secretary/Payroll Officer (FT)

Midsec Security
04.1999 - 09.2001
  • Attending to debtors/creditors, compiling sales schedules for all casual and contract clients due for invoicing, bookings for guard services, counting and packing wages on client request and coinage analysis assortment, remuneration/wages for Midsec Gweru, Kwekwe, and Gokwe employees, handling all telephone, facsimile, email communication enquiries and liaison, radioing CIT (Cash In Transit) crew when client needs their services, typing letters, memorandums, and confidential reports, typing contracts for clients

Clerk Temp

FeroBrake
02.1999 - 04.1999
  • Welcoming customers, answering telephone calls, receipting of cash and cheques for debtors, daily banking of cash sales and debtors payments, reconciliation of petty cash

Receptionist

Wilmot & Bennett
07.1998 - 01.1999
  • Welcoming clients and directing to appropriate offices, answering telephone, receipting of cash and cheques for debtors, daily banking

Education

Group Fitness Instructor

Vast Fitness Academy

Matwork Pilates Instructor

Studio Pilates

Reformer Pilates Instructor

Studio Pilates

Strong Nation Instructor

Strong Nation

Cirlc. Mobility Instructor

Circl. Mobility

Skills

  • Computer Skills:

    • Windows Microsoft Office, Outlook Express, Pastel Accounting Software, Quickbooks Accounting Software, ICE Accounting Software, Belina Payroll Software, ZOOM Meeting, Skype Video Calls/Chat, and Facebook/Messenger

  • Cash Register Operation
  • POS System Operation
  • Office Administration
  • Team Leader
  • Customer service oriented
  • Bookkeeping
  • Planning and Organizing
  • Problem solving
  • Good Communication skills
  • Attention to Detail

Employment Referees

  • IN2Health, Bordertown, SA.

Kerrie Cleggett (Owner) Phone 0409289377

  • Auspost, Tintinara, SA & Auspost, Coonalpyn, SA.

 Karen Nicolle (Owner) Tintinara Phone 0417876914.

 Jessica Lucieer (Manager) Coonalpyn Phone 0492930066.

  • Active Farmers

Claire Harrison (Trainer Manager) Phone 0458373397

  • Wholey Health Gym, Keith, SA.

 Melody Mitton (Owner) Phone 0438315505.

  • Pinnaroo Health, Fitness and Wellness Gym, Pinnaroo, Australia.

Rebecca Neijalke (PT) Phone 0423318612

  • Copyworld Australia, WA.

 J.Roberts (Service Manager) Email: jroberts@copyworld.com.au Phone +61414363085, +61894448988

Personal Information

  • Child Name (1) : Kendall 9 years old
  • Child Name (2) : Casey 7 years old
  • Date of Birth: 04/23/82
  • Marital Status: Married

Hobbies include outdoor hikes, camps, fishing, bike riding, bird-watching and running

I love taking in the views of nature and it's a great way to exercise the body and relax the mind.

Timeline

Retail Assistant

In2Health Shop & Gym
11.2023 - Current

Postal Service Worker

Auspost
06.2023 - Current

Group fitness instructor/Pilates instructor

Self-employed
01.2021 - Current

Childcare Worker (Casual)

Mallee Minors Childcare Centre Australia
01.2019 - 01.2020

Office Manager (FT)

Hippo Pools Wilderness Camp
02.2018 - 01.2019

Office Administrator/Bookkeeper (FT)

Freshflora P/L
01.2014 - 01.2018

Office Administrator/Bookkeeper (FT)

Tanker Logistics
01.2011 - 12.2013

Office Administrator (PT)

Indlovu Investments
04.2010 - 12.2010

Office Administrator (PT)

Dichwe Implements
02.2010 - 08.2010

Service Coordinator (FT)

CopyWorld (Toshiba)
03.2008 - 07.2009

Personal Assistant/Office Administrator (FT)

Solar Farming / Lospen Farming
01.2005 - 03.2007

Operations Manager (PT) 5 International Freight Liner Lorry’s

Anthurium Investments (C&E Farming)
09.2004 - 10.2004

Office Administrator (FT)

E.R. York & Co
06.2003 - 08.2004

Secretary (FT)

The Zimbabwe Bata Shoe Company
09.2001 - 04.2003

Secretary/Payroll Officer (FT)

Midsec Security
04.1999 - 09.2001

Clerk Temp

FeroBrake
02.1999 - 04.1999

Receptionist

Wilmot & Bennett
07.1998 - 01.1999

Group Fitness Instructor

Vast Fitness Academy

Matwork Pilates Instructor

Studio Pilates

Reformer Pilates Instructor

Studio Pilates

Strong Nation Instructor

Strong Nation

Cirlc. Mobility Instructor

Circl. Mobility

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Lee-Ana Futter