Lee-Ann Whyte

Building and maintaining professional relationships with HCP’s and support staff

Successfully delivering KSM’s to HCP’s to promote the companies brand strategy

Presenting Scientific data in a concise and professional manner to HCP’s

Answering queries and objections in accordance with the company brand strategy

Consistently exceeding KPI’s, while holding the 4th highest call rate in the team

Strong knowledge of Astrazeneca’s Respiratory Portfolio

Utilising Veeva CRM to present and plan interactions with HCP’s

Participated in Astrazeneca’s National Training/Conference in February 2023 and 2024

Completion of medicines Australia Program 3 – Anatomy and Physiology

Collaborating with other representatives in the territory to ensure sales targets are met

Achieving 110% in first quarter of the year and the highest growth rate in the 2nd quarter of the year

Achieving highest Q on Q for Q4 in 2023

Working closely with regional, state and national managers

Thorough knowledge and consistent use of Microsoft suite, including Outlook, Word, Excel and PowerPoint

Extensive use of Rxtro

Attending Dinner meetings and assisting with set up

Achieve customer call metrics through virtual platforms and other digital communication.

Patient recalls

Collaborates with sales lead to develop and implement territory POA and project plans.

Liaise and collaborate with field team members and client to share information, feedback competitor activity and capitalise on potential synergies and opportunities therefore generating delivery of tele-sales objectives.

Utilise and accurately records GP and other HCP interactions within CRM system.

On top of being independent, also being a team player through active engagement with peers and sales sharing best practices.

Attend and actively participate in sales and territory team meetings.

Build & maintain a high level of expertise in relevant disease state & product knowledge areas.

Continuously develops and improves product knowledge, communication and selling skills through self-learning and active participation in agreed training programs. Drives own development. Working in compliance with the Medicines Australia code of conduct and relevant Company policies and procedures.

Following up with HCP's attending Dinner meetings.

Helping HCP's register for Dinner meetings

Follow up with HCP's that attended the Dinner meetings.

Prepare and post job ads

Ad response/identify suitable applicants

Candidate interviews/inductions

Refer candidates to clients for interview

Inform candidates of assignment details

Maintain records including: employee selection, resumes, licences, certifications etc.

Manage staff through out contract onsite

Maintenance of candidate and client details in ROL

Attend client sites to gain an understanding of environment, requirements, culture, WHS, meet key client contacts

Provide a range of administrative and support services to the team and students including enquiries, (Inbound/outbound) course information, processing of payments and database management (CRM) to ensure that a quality service is carried out for all students, in line with policies and customer service standards.

Collaborative with key learning delivery leaders and support staff as required to resolve current and prospective student enquiries and enrolments issues.

Presenting a suite of educational courses, discussing what options the customer has.

Putting the customer through to the correct departments and to councillors and assists them with their chosen career studies

Assisting customers with changing the information and updating on EBS

Working with the line manager to develop and review meaningful performance management and development plan. Place the customer at the centre of all decision making

Manage the process of referral to relevant specialist TAFE NSW staff as required, in order to ensure a smooth transition for the student.

Online and Print Media products

To manage existing customers

Assisting with queries

Acquire new business in the New England territory

Account management

Presenting a suite of Sensis products , Yellow pages print, SEO, SEM Online advertising, Websites creation

Data capturing and changes to customers products using Sales Force

Assisting customer with any add on’s to their current products

Assisting customer with credit queries and billing issues

Visiting Baiada farmers and building relationships

Assisting with queries

Arranging suitable staff for farms and for the plant

Interviewing candidates

Conducting strength and agility tests

Data capturing information onto CRM –CHIP

Following up on references

Updating and working with government employment agencies

Working with people in all different levels of management at Baiada

Performance measuring staff

Training and Inducting staff for new roles

Matching up the right candidate for the right environment

Visiting clients and building relationships

Assisting clients with queries and advising clients on bags that best suit the end users needs

Reports

Presentations

Assist in achieving the branch target pertaining to Distribution, Channel and showroom arena

To interact with cross-functional groups (Marketing, Finance, Operations, Management etc) to resolve business and customer issues to increase customer satisfaction

Develop and build an excellent customer internal relationship through the provision of an outstanding quality service Process overflow quotes promptly and accurately

Find stock to allocate to orders by liaising with Warehouse and Logistics

Collect samples for landfill laboratories

Keeping customers current with pricing ,quote preparations and costing

Purchase orders for collections

Ensuring collections are done within 24 hrs of orders received

Customer Queries

Completion of documentation for legal removal of waste to landfills

Collection of tender documents and quoting tenders before cut off times/dates

Sales Reports

Sales Campaigns

Meeting with clients

Dealing with clients telephonically

Computer packages in use: Microsoft Office, Windows XP, Outlook Express, Pastel Evolution,

Follow up with Optometrists with regards to scripts and orders and stock queries

Management of 8 staff members

Downloading branch orders(external and internal) and ensuring they are delivered within 48hrs

Customer Queries with Optometrists

Implementing new procedures

Allocation of stock

Keeping track of accounts on hold, holding back the jobs until the account is paid then releasing jobs to be processed

Discuss with clients what are the best solutions that are available for them

Sales Reports

Sales Campaigns

Forecast

Client Liaison , Customer care telephonically and F2F

Building relationships with Resellers

Signing of documentation

Relationship Building for new/existing business

Contacting end users to discuss the benefits of our software

Discuss with clients what are the best solutions that are available for them

General admin duties and cold calling

Target forecast

Attending IT Roadshows

Working with International clients

• Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
• Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
• Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
• Generated new business with marketing initiatives and strategic plans.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.