Lee-Anne Cole
Brighton,VIC
Summary
A dedicated and detail-oriented professional with extensive experience in customer service, operations coordination, and payroll administration. Known for exceptional organizational skills, a strong work ethic, and a collaborative approach that ensures outstanding results.
Overview
22
22
years of professional experience
Work History
Service and Sales Coordinator
Dometic Australia
11.2023 - Current
- Managing inbound and outbound service calls, technical support, and spare parts
- Processing sales orders, service invoices, and warranty claims
- Planning and coordinating technician’s calendars
- Overseeing retail showroom operations
- Providing administrative and reporting support to the Head of Service
- Key Responsibilities
Customer Service Coordinator
Steris Australia
05.2023 - 11.2023
- Handling inbound and out bound client enquiries via email and phone
- Processing Purchase Orders, ETA’s
- Liaising with Supply Chain, Sales Representatives and Manager for Urgent ETA’s, Processing of Purchase Orders and Sample Orders
- Providing support to new staff members with training and procedures
- Processing RMA’s and providing Invoices
- Maintaining Customer Records
- Key Responsibilities
Customer Service and Scheduling Coordinator
Victory Blinds
06.2022 - 05.2023
- Handling inbound and out bound client enquiries via email and phone (100 plus per day)
- Running Reports from CRM for scheduling
- Scheduling Technicians for installations
- Liaising with suppliers for updates on products
- Booking and scheduling Service Calls for existing customers
- Key Responsibilities
Operations Manager
Laurie Kelly Real Estate
01.2008 - 01.2019
- Managing 20 staff members
- Preparation of weekly vendor reports
- Preparation of Home Open brochures
- Conducting and following up on home opens
- Managing client database
- Qualifying buyers and writing offers
- Organising the layout and installation of special For Sale signs
- Uploading of properties to various Web Portals
- Full process from Sale to Settlement including final inspections
- Updating and improving listing profiles
- Coordination of Sales Appointments and Listing presentations
- Conducting weekly sales meetings
- Providing support sales team with listing and selling advice
- Payroll for 20 staff members
- Key Responsibilities
State Coordinator – Payroll Team Leader
Integrated Group
05.2007 - 01.2008
- Managing a team of 5
- Preparation and administration of allocated payroll
- Maintaining accurate employee details in FastTrack
- Responding to employee and branch enquiries
- Setting up allowances and additional payments including processing expenses
- Liaising with Child Support Agency and Centrelink to confirm deductions
- Assisting with superannuation processing, including setting up employees and transfers
- Assisting with the end of year processes including issuing of payment summaries
- Following up pay adjustments including correspondence and repayment processing
- Client invoicing including invoice adjustments (credit notes and adjustment notes) including liaison with the credit department regarding adjustments
- Key Responsibilities
Payroll Administrator
Rio Tinto Shared Services
05.2006 - 11.2007
- Handling inbound and out bound client enquiries via email and phone
- Terminations and group transfers
- Leave including balances, cancellations, cash outs and reconciliations
- Superannuation including applications, roll overs, spouse accounts and ETP payments
- Benefits and deductions including bonus payments, bursary, first aid, relocation allowances, share scheme, child support, social club, and utilities
- Workers' compensation
- Reporting and reconciliations
- Advising and interoperation HR policies
- Key Responsibilities
Payroll Administrator
Woodside Energy
10.2005 - 05.2006
- Terminations and group transfers
- Redundancy quotes
- Commencements
- Separation certificates
- Key Responsibilities
Project Accountant
BHP Billiton
03.2005 - 10.2005
- Conducting inductions for approximately 20 people on a weekly basis
- Timesheets and payroll for approximately 450 people
- Providing technical support with regards to timesheet system
- Liaison with recruitment agencies
- Payment of up to 500 contractors’ invoices per week
- Reimbursements and LAFHA
- Data entry
- Reporting and monthly reconciliations
- Key Responsibilities
Administration / Payroll Manager (Temp Assignment)
Howard Springs Earthmoving
09.2004 - 03.2005
Accounts Assistant
Real Estate Champions
02.2003 - 09.2004
Education
Bachelor Of Business Administration - Business
Edith Cowan University
Perth, WASkills
- Customer communication
- Data entry
- Goals and performance
- Strong enthusiasm
- Analytical thinking
- Managerial skills
- Goal-oriented mindset
- Effective negotiation
- Prospecting skills
- Report generation
- CRM software proficiency
- Schedule management
- Workflow coordination
- Relationship management
Timeline
Service and Sales Coordinator
Dometic Australia
11.2023 - Current
Customer Service Coordinator
Steris Australia
05.2023 - 11.2023
Customer Service and Scheduling Coordinator
Victory Blinds
06.2022 - 05.2023
Operations Manager
Laurie Kelly Real Estate
01.2008 - 01.2019
State Coordinator – Payroll Team Leader
Integrated Group
05.2007 - 01.2008
Payroll Administrator
Rio Tinto Shared Services
05.2006 - 11.2007
Payroll Administrator
Woodside Energy
10.2005 - 05.2006
Project Accountant
BHP Billiton
03.2005 - 10.2005
Administration / Payroll Manager (Temp Assignment)
Howard Springs Earthmoving
09.2004 - 03.2005
Accounts Assistant
Real Estate Champions
02.2003 - 09.2004
Bachelor Of Business Administration - Business
Edith Cowan University
Similar Profiles
Shaheem LindseyShaheem Lindsey
Production Line Leader at DometicProduction Line Leader at Dometic
Hakon GjessingHakon Gjessing
Maintenance Assistant at DometicMaintenance Assistant at Dometic
Gerardo RegaladoGerardo Regalado
Material Handler, Receiving and Shipping at DometicMaterial Handler, Receiving and Shipping at Dometic