Lee-Anne Graham
Summary
My tenure across various roles, notably as a 911 Dispatch Assistant Supervisor, showcases a proven track record in teamwork, critical thinking, and a 100% commitment to situational awareness.
I have developed advanced skills in emergency communication and coordination in high-stress environment. Demonstrates exceptional multitasking and problem-solving abilities. Seeking to transition back into the emergency management field by leveraging strong organizational and communication skills and a desire to be of service to my community.
Overview
26
26
years of professional experience
Work History
Back Server
Kalispel Tribe Of Indians
10.2023 - 10.2024
- Collaborated with team members to ensure timely service during peak hours, maximizing overall efficiency.
- Supported restaurant management in achieving a positive work environment through consistently demonstrating professionalism.
- Expedited service during busy periods by effectively prioritizing tasks based on customer needs and server requirements.
- Facilitated seamless teamwork between front-of-house and back-of-house staff by maintaining open lines of communication.
Server
Coeur D'alene Casino And Resort
08.2022 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server
Olive Garden
10.2017 - 02.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Supported colleagues during peak hours, fostering a collaborative work environment.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
General Manager
Earthbound Trading
10.2012 - 04.2017
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Department Manager
Sports Authority
11.2003 - 05.2008
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by fostering open communication among staff members.
911 Dispatch Assistant Supervisor
Beaufort County Communications
01.1999 - 02.2002
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions.
- Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Increased dispatcher efficiency with thorough knowledge of jurisdictional geography, ensuring optimal routing for first responders.
- Promoted a professional work environment by adhering to strict confidentiality policies and maintaining sensitive information securely.
- Streamlined data entry processes through mastery of specialized software applications used within the 911 Emergency Dispatcher field.
- Continuously updated knowledge of changing policies, procedures, and technologies within the 911 Emergency Dispatcher field through ongoing professional development opportunities.
- Served as a mentor for newly hired dispatchers, offering guidance and support throughout their training process to ensure seamless integration into the team.
Education
High School Diploma -
St. Francis Senior College
Newcastle, NSW11-1987
Skills
- Patience and tolerance
- Memory retention
- Prioritization
- Situational awareness
- Typing speed
- Critical thinking
- Teamwork and collaboration
- Stress tolerance
- Crisis management
- Emergency medical instruction
- Information gathering and relay
- Computer-aided dispatching
- EMS dispatch
- Dependable and responsible
- CPR and first aid
Languages
Spanish
Professional Working
Timeline
Back Server
Kalispel Tribe Of Indians
10.2023 - 10.2024
Server
Coeur D'alene Casino And Resort
08.2022 - 08.2023
Server
Olive Garden
10.2017 - 02.2022
General Manager
Earthbound Trading
10.2012 - 04.2017
Department Manager
Sports Authority
11.2003 - 05.2008
911 Dispatch Assistant Supervisor
Beaufort County Communications
01.1999 - 02.2002
High School Diploma -
St. Francis Senior College
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