Lee-Anne Howlett
Sunbury,Australia
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
37
37
years of professional experience
Work History
Administrative Manager
Air It Is Pty Ltd
Sunbury, Vic
10.2010 - Current
- Managed office operations, optimizing workflow processes to support organizational efficiency.
- Processed bi-weekly payroll for all employees, ensuring timely and accurate compensation.
- Executed banking transactions with a focus on accuracy and compliance.
- Reconciling accounts
- Overdue invoices
- Inventory and ordering of stock
- Owned and operated Air it Is Pty Ltd, specializing in heating and cooling services.
Corporate Merchandiser
Dy-Mark
02.2014 - 10.2014
- Executed inventory orders to replenish stock levels efficiently.
- Tidied, rotated, and dusted stock; monitored and replenished top stock to ensure optimal inventory levels.
- Collected faulty goods and processed credits to maintain accurate inventory records and improve customer experience.
- Assisted stores with customer enquiries to enhance service quality and customer satisfaction.
- Implemented and maintained planograms.
- Maintain relationships with paint department team members
- Set up new stores
- Dy-Mark manufactures and distributes aerosol, bulk paints and packaging products for specialised applications.
Customer Service Officer
Target Australia
Sunbury, VIC
02.2009 - 10.2010
- Delivered customer service with professionalism and courtesy to foster positive customer relationships.
- Executed tasks to streamline store operations and improve customer experience.
- Coordinated new Laybys, pickups, and payment processes to support customer transactions.
- Upon opening of the store, I accepted a casual position for front end customer service/registers.
- I quickly progressed to the Layby department.
- Initially employed to close the Country Target store. This involved inventory, packing and movement of all stock.
- Disassembled shop fittings and organised in an orderly manner for pick-up.
- This then led to the setup of the brand new store.
- Rainchecks
- Stocktake in store and at the Laverton warehouse
- Toy Sale preparation
Burbank Homes
Melton Display
02.2005 - 01.2006
- Greeting clients in a friendly and helpful manner
- Assisting clients with any enquiries relating to all the homes on offer
- Giving quotes, signing up and siting of properties
- Any follow up and changes required at client’s request
- Liasing with Land Sales and other Real Estate in the area
Hospital Television Rentals
Sunshine Hospital
05.2003 - 10.2003
- Visiting every room of every ward in the hospital to collect money for rental of televisions
- Using a laptop to print patients receipts and record payments
- Reconciling and banking float after every shift
Coburn Primary School
Melton
02.2001 - 05.2001
- Working as a volunteer 4 days a week, helping children whom have disabilities or impairments.
- Implementing and preparing activities and programs to assist with teacher directed tasks.
Customer Service agent
Salesforce
01.2000 - 09.2000
- Taking inbound calls from members.
- Duties included:
- Opening new memberships
- Booking non-flight awards
- Point adjustments
- Updating member details
- Answering all general enquiries regarding the program, and assisting with their needs
Commonwealth Bank
Footscray
10.1999 - 12.1999
- Working at Footscray Branch as a teller.
- Completing customer transactions and assisting them with other banking needs, by referring them or tagging on when required.
Kelly Services
09.1998 - 10.1999
- Job assignments included:
- National Australia Bank (3.5 months) - Administration Officer in the Disputes Department. Resolving ATM or EFT disputed transactions for merchants.
- Gas Enquiry (6 weeks) - In a call centre answering enquiries and processing exemptions during the Gas Crisis.
- Hoechst Marion Rousel (Sales Dept) (3 weeks) - General Administration and ordering of Pharmacy products. Liasing with Chemists within Australia.
- United Telecommunications (6 weeks) - Taking inbound calls from Telstra dealers to connect up customer mobile phone accounts.
- Temp Agency
Devine Limited
09.1995 - 02.1997
- Employed originally as an Appointment Setter in the Direct Marketing Division of Devine Homes.
- I quickly assumed responsibilities for processing and supervisory duties.
- Performing and supervising most duties required in the day to day running of the Direct Marketing Office.
Commonwealth Bank
01.1989 - 01.1993
- Employed in Card Centre Security (Fraud) Section.
- Data entry and extraction
- Customer and Departmental Staff liaison
- Telephone and computer operations.
- Advanced to the Branch network to enhance my customer service skills and acquire a full working knowledge of front office techniques and Branch Banking operating systems.
Education
Integration Aide Course -
The Laurels
Bacchus Marsh, VIC11.2000
Introduction to Microsoft Word for Windows -
John Paul College
Brisbane, QLD01.1996
Year 12 (VCE) -
Wilson Park Secondary College
Melton South, VIC01.1989
Skills
- Problem solving
- Effective communication
- Attention to detail
- Time management
Personal Information
Date of Birth: 04/24/72
Timeline
Corporate Merchandiser
Dy-Mark
02.2014 - 10.2014
Administrative Manager
Air It Is Pty Ltd
10.2010 - Current
Customer Service Officer
Target Australia
02.2009 - 10.2010
Burbank Homes
02.2005 - 01.2006
Hospital Television Rentals
05.2003 - 10.2003
Coburn Primary School
02.2001 - 05.2001
Customer Service agent
Salesforce
01.2000 - 09.2000
Commonwealth Bank
10.1999 - 12.1999
Kelly Services
09.1998 - 10.1999
Devine Limited
09.1995 - 02.1997
Commonwealth Bank
01.1989 - 01.1993
Integration Aide Course -
The Laurels
Introduction to Microsoft Word for Windows -
John Paul College
Year 12 (VCE) -
Wilson Park Secondary College