LEE-ANNE MITCHELL
Rockingham,WA
Summary
Skilled Pharmacy Assistant bringing 30 years of vast knowledge and experience in all pharmacy environments. Dedicated to maintaining smooth operations and helping customers with individual medication needs. Highly responsible in dealing with controlled substances and kind with customers of all backgrounds.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Assistant / Dispensary
Balingup Pharmacy
10.2017 - 05.2023
- Greeting customers and responding to questions with friendly knowledgeable assistance.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Assisted Pharmacist by dispensing prescriptions for customers including Websters and responding to patient questions regarding prescriptions and medication-specific issues.
- Assisted pharmacists in maintaining well-organized and clean pharmacy environment for optimal workflow.
- Contributed to increased sales by offering expert advice on over-the-counter medications and products.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
Shop Sales + Festivals
Balingup Fruit Winery
11.2017 - 01.2021
- Increased customer satisfaction by providing exceptional service and personalized product recommendations.
- Boosted store revenue by effectively up selling and cross-selling merchandise to customers.
- Maintained a clean, organized, and visually appealing sales floor for an enhanced shopping experience.
- Collaborated with team members to meet daily sales goals and improve overall store performance.
- Resolved customer complaints professionally, leading to increased repeat business and positive word-of-mouth referrals.
- Assisted in training of new staff members, sharing best practices for sales techniques and customer service skills.
Front of House / Waitress / Bar
Newman Hotel
05.2016 - 08.2017
- Enhanced customer satisfaction by providing timely and attentive service in a fast-paced environment.
- Assisted in maintaining a clean and organized dining area, ensuring an enjoyable experience for guests.
- Communicated effectively with kitchen staff to guarantee accurate order preparation and timely delivery.
- Resolved guest complaints professionally, resulting in improved guest relations and repeat business.
- Handled cash transactions accurately, maintaining accountability for sales receipts throughout shift.
- Served food and beverages promptly while observing proper safety protocols for handling dishes containing allergens or dietary restrictions.
- Checked guests' identification before serving alcoholic beverages.
Ladies Wear / Duty Manager
Target
04.2014 - 05.2016
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Implemented new promotional campaigns that effectively drove foot traffic into store during seasonal events or product launches.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed inventory control, cash control, and store opening and closing procedures.
Skills
- Managerial Skills
- Leadership Skills
- Retail Management Skills
- Strong Interpersonal skills in building relationships
- Excellent communication skills, particularly in negotiation and conflict management
- Valuing and respecting the rights of others and treating them with dignity
- High levels of organization skills with the ability to facilitate good outcomes
- Assisting Pharmacist in Dispensary, Webster, Ear/Nose Piercing
- Supply Restocking
- Processing payments
- Receiving incoming supplies
- Document filing
- Stocking shelves
- Drug Classification Knowledge
- Database Software
- Goal-Oriented
- Merchandise Display
- Customer Engagement
- Negotiation
- Safety Procedures
- Problem-solving aptitude
- Decision-Making
References
- Kate Wooldridge, Pharmacist/Owner, Balingup Pharmacy, 0418 937 725
- Heidi Payne, Pharmacist, 0409 084 235
- Natalie Smart, Pharmacist, 0419 255 561
Certification
Pharmacy S2-S3 Certificate
First Aid Certificate
Responsible Service of Alcohol (RSA)
Timeline
Shop Sales + Festivals
Balingup Fruit Winery
11.2017 - 01.2021
Pharmacy Assistant / Dispensary
Balingup Pharmacy
10.2017 - 05.2023
Front of House / Waitress / Bar
Newman Hotel
05.2016 - 08.2017
Ladies Wear / Duty Manager
Target
04.2014 - 05.2016
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