Lee-Anne Scruse
Thornton,NSW
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule records and front desk management. Offers career history comprising more than 8 years.
Overview
23
23
years of professional experience
Work History
Medical Receptionist
Kanwal Wadalba Family Practice
11.2022 - 11.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Streamlined billing processes, ensuring accurate and timely invoicing.
- Fostered welcoming environment, greeting patients warmly upon arrival.
Medical Receptionist
5 Ways Family Practice
11.2012 - 11.2022
- Coordinate patient scheduling, check in, check out and payments for billing
- Checked patient insurance, demographic and health history top keep information current
- Maintained current and accurate medical records for patients
- Responded to correspondence from insurance companies to verify patient coverage
- Completed clerical duties and tasks for clinic administration
- Managed multi-line phone system and pleasantly greeted patients
- Adhered to strict HIPAA guidelines to protect patient privacy
- Referred and screened patients to make best use if resources, triage staff and serve community
- Keep waiting room neat and organized
- Managed calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
Sales Administration Receptionist
Mal Glanville and Company
11.2004 - 10.2012
- Answering constant flow of customer calls with minimal wait times
- Leveraged sales expertise to promote products and capitalize on upsell opportunities
- Maintained customer satisfaction with forward thinking addressing customer needs & resolving concerns
- Assisting customers with setting appointments, special orders requests & arranging merchandise pickups
- Recommend products to customers, thoroughly explain details
- Provided primary customer support to internal and external customers
- Developed community reputation through commitment to customer
Assistant Manager
Adairs House of Linen
01.2001 - 01.2004
Education
High School -
Gosford High School
01.1988
Skills
- Database Administration
- Medical Recordkeeping
- Patient Billing
- High Level Patient Service
- Calendar and Appointment Management
- Positive Team attitude
Professional Development
- Police Check
- Working with Children Check
- Vita First Aid CPR
- Infection Control
- Platinum Physiotherapy Manual Handling
- MAT Medical Administration Training 5 units
- Certificate II in Info Technology 4 Units
- Certificate II in Retail Operations 3 Units
Timeline
Medical Receptionist
Kanwal Wadalba Family Practice
11.2022 - 11.2023
Medical Receptionist
5 Ways Family Practice
11.2012 - 11.2022
Sales Administration Receptionist
Mal Glanville and Company
11.2004 - 10.2012
Assistant Manager
Adairs House of Linen
01.2001 - 01.2004
High School -
Gosford High School
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