Lee-Anne Watkins
Brookdale,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Full Time Mum
Lee-anne Watkins
01.2010 - Current
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Barista, Bar Attendant, Café Service, Cashier, Food Handling, Stock Control, Cleaning Duties
Delaware North
01.2009 - 01.2010
- Maintained clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
Kitchen Assistant
Gosnells Hotel
01.2009 - 02.2009
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Enhanced kitchen efficiency by maintaining clean and organized workstations.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Provided backup support to other staff members during busy periods or staff shortages.
Cashier, Waitress, Reservations Clerk, Barista
ALH
01.2006 - 01.2009
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Crew Member, Cashier, Drive-Thru Service Attendant, McCafe - Barista, Stock Rotation, Training of New Staff
McDonalds
01.2007 - 01.2009
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Participated in team-building activities to foster teamwork and collaboration.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
- Assisted with onboarding new staff members, providing orientation and support.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
Teachers Assistant
Gosnells Primary School
01.2009 - 01.2009
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Maintained safety and security by overseeing students in recess environments.
- Assisted lead teachers with lesson plan creation and materials development .
Student Volunteer
Mulberry Tree Childcare Centre, Gosnells
01.2009 - 01.2009
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Displayed excellent time management skills while balancing academic responsibilities alongside demanding volunteer commitments.
- Contributed to positive work environment by maintaining professional attitude and demonstrating respect for all individuals involved.
- Exemplified leadership qualities while coordinating group activities, delegating tasks effectively, and maintaining open lines of communication among team members.
- Positively impacted lives of countless individuals within the community by dedicating time, energy, and passion towards meaningful causes as a student volunteer.
Education
Certificate III -
Thornlie Senior High School
Thornlie, WA07.2010
Primary School -
Gosnells Primary School
Gosnells12.2004
Primary School -
Ashburton Primary School
Gosnells12.1999
Skills
- Friendly, Positive Attitude, Teamwork and Collaboration
- Customer Service, Problem-Solving
- Time Management, Attention to Detail
- Dependable and Responsible, Multitasking
- Excellent Communication, Critical Thinking
- Computer Skills, Organizational Skills
- Active Listening, Verbal Communication
Accomplishments
- Supervised team of 4 staff members.
- Resolved product issue through consumer testing.
Certification
- Reluctant Hero Award - 2007
- Curtin University of Technology - Curtin Linkup Program in Term 3, 2007
- Certificate of Achievement - 22 Hours of community service, 2008
- Cert II in Information and Technology - 2008
- Cert II in Community Services Work - 2008
- Cert II in the Hospitality and Group Training - 2009
- Cert III IN Hospitality and Group Training - 2010
- RSA Certificate
References
Dyllan Wood, Family friend, 0404571236
Timeline
Full Time Mum
Lee-anne Watkins
01.2010 - Current
Student Volunteer
Mulberry Tree Childcare Centre, Gosnells
01.2009 - 01.2009
Barista, Bar Attendant, Café Service, Cashier, Food Handling, Stock Control, Cleaning Duties
Delaware North
01.2009 - 01.2010
Kitchen Assistant
Gosnells Hotel
01.2009 - 02.2009
Teachers Assistant
Gosnells Primary School
01.2009 - 01.2009
Crew Member, Cashier, Drive-Thru Service Attendant, McCafe - Barista, Stock Rotation, Training of New Staff
McDonalds
01.2007 - 01.2009
Cashier, Waitress, Reservations Clerk, Barista
ALH
01.2006 - 01.2009
Certificate III -
Thornlie Senior High School
Primary School -
Gosnells Primary School
Primary School -
Ashburton Primary School
- Reluctant Hero Award - 2007
- Curtin University of Technology - Curtin Linkup Program in Term 3, 2007
- Certificate of Achievement - 22 Hours of community service, 2008
- Cert II in Information and Technology - 2008
- Cert II in Community Services Work - 2008
- Cert II in the Hospitality and Group Training - 2009
- Cert III IN Hospitality and Group Training - 2010
- RSA Certificate
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