Lee Ashby

• Collaborated with cross-functional teams to develop solutions for recurring technical problems.
• Enhanced customer satisfaction by providing timely and accurate Level 2 technical support.
• Developed customized solutions tailored to individual client needs, earning consistent positive feedback from customers.
• Stayed informed on industry trends and emerging technologies, incorporating new knowledge into daily operations for continuous improvement.
• Responded to team support questions quickly to maintain call center efficiency.
• Reduced call wait times through efficient workforce management and proper scheduling of team members'' shifts.

• Completed store opening and closing procedures and balanced tills.
• Responded to and resolved customer questions and concerns.
• Helped store management meet standards of service and quality in daily operations.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Installed, modified and repaired software and hardware to resolve technical issues.
• Built and provided basic end-user troubleshooting and desktop support on Windows and Chrome systems.
• Delivered successful training to more than 30 employees during tenure, educating on successful work processes and productivity strategies.

• Participated in ongoing professional development opportunities to stay current with industry best practices.
• Collaborated closely with senior IT staff members on various projects, gaining valuable insights into more advanced aspects of the field.
• Enhanced system performance by troubleshooting and resolving software issues in timely manner.
• Provided comprehensive technical support to end-users, resulting in improved user satisfaction and reduced ticket resolution time.
• Supported company-wide technology initiatives by assisting with hardware setup and configuration.
• Diagnosed and troubleshot hardware, software and network issues.
• Configured hardware, devices, and software to set up work stations for employees.

Established relationships with vendors and suppliers to ensure timely delivery of essential hardware components, reducing wait times for critical repairs.

Diagnosed complex hardware issues using advanced troubleshooting techniques, minimizing service disruptions for clients.

Conducted comprehensive training sessions for end-users to enhance their understanding of hardware and networking technology usage.

Set up hardware and software in optimal configurations to meet network performance requirements.

Reduced downtime for clients through prompt identification and resolution of technical issues.

Provided remote support services to clients experiencing technical issues, resolving problems quickly and efficiently without the need for on-site visits.