Professional with extensive experience in field service operations, specializing in equipment maintenance and customer relationship management. Demonstrated success in project management with a strong commitment to safety protocols. Focused on delivering measurable results and improving operational efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Field Service Technician
hastings deering australia limited
mackay, qld
11.2017 - Current
Diagnosed equipment issues using advanced diagnostic tools and techniques.
Performed routine maintenance on heavy machinery to ensure optimal performance.
Collaborated with clients to understand service needs and provide tailored solutions.
Responded promptly to service calls, ensuring timely resolution of technical problems.
Documented service reports accurately for compliance and customer records.
Performed on-site installation, routine maintenance and minor repairs to systems.
Disassembled defective machines for repair or replacement of parts.
Responded promptly to emergency service requests from clients.
Inspected drives, motors and belts to complete comprehensive maintenance.
Maintained equipment performance by cleaning and lubricating components.
Inspected and tested mechanical products to locate defects or malfunctions.
Communicated with vendors, upper management, and peers.
Prepared detailed reports documenting service activities performed on each job site.
Reviewed blueprints and manuals to repair and restore optimal functionality.
Operated hand tools and power equipment according to corporate safety procedures.
Collaborated with team members to assess equipment performance needs.
Repaired and maintained production machinery in accordance with manufacturer specifications.
Kept up-to-date knowledge of industry trends, regulations, safety standards.
Analyzed equipment data to isolate and diagnose faults.
Handled telephone support calls to determine issues and provide solutions.
Completed scheduled appointments on time to drive quality service.
Filled out work orders, repair logs and maintenance plans to document work completed.
Site Superintendent
ABC Engineering
mackay Saraji Field Maintenance, qld
01.2016 - 01.2017
Supervised daily site operations ensuring safety and compliance.
Managed site logistics including materials delivery and equipment usage.
Conducted regular site inspections to identify safety hazards and compliance issues.
Collaborated with project managers to review plans and specifications effectively.
Trained new staff on safety protocols and operational procedures.
Facilitated communication between teams to enhance workflow efficiency on-site.
Documented daily progress reports for project tracking and accountability purposes.
Scheduled and coordinated subcontractors to ensure timely completion of projects.
Organized regular meetings with sub-contractors and suppliers in order to discuss upcoming projects or potential issues that may arise during a project's duration.
Kept team on-track with close monitoring and direct instructions on job site.
Identified quality issues and incomplete work and coordinated rework to meet targets.
Communicated directly with clients to resolve problems and coordinate site work.
Managed daily operations of site, including ordering materials, reviewing plans, and ensuring quality control standards were met.
Addressed customer complaints quickly and effectively while also making sure that all parties involved were satisfied with the outcome.
Implemented strategies designed to reduce waste while maintaining high productivity levels throughout the duration of a project.
Enforced company policies related to safety, attendance, performance expectations. among staff members at the job site.
Supervised staff to ensure proper use of equipment and adherence to safety protocols.
Coordinated inspections with local authorities and ensured that all necessary permits were obtained before beginning work on a project.
Inspected site daily and documented findings in logs and with pictures.
Maintained accurate records of material usage and inventory throughout the course of a project as well as employee time cards for payroll purposes.
Oversaw work of on-site personnel and tracked upcoming needs to prepare correct materials, equipment and schedules.
Created weekly reports detailing progress made on current projects which were then sent out to upper management.
Reviewed blueprints and construction documents for accuracy prior to beginning work on a project.
Collaborated closely with architects, engineers, designers on complex projects requiring special attention due diligence.
Conducted safety meetings for all employees onsite to ensure compliance with OSHA regulations.
Established and maintained close working relationships with staff, clients and vendors.
Supervised projects to uphold schedule requirements and quality demands.
Complied with safety procedures and monitored team members for adherence to safety protocols on job sites.
Completed and distributed accurate and informative progress reports and project records to management.
Prioritized and assigned tasks to successfully direct workforce in constantly changing environment.
Prepared and planned worksites to help jobs run smoothly.
Reported project progress, site problems and labor status to supervisors.
Trained and monitored employees to teach daily tasks and improve performance.
Kept production team moving forward for progress in daily site operations.
Established and enforced procedures and work standards, promoting team performance and safety.
Recruited and hired workers, in addition to supervising and monitoring daily performance.
Allocated material and labor resources to promote on-time and under-budget project completion.
Supervisor
G&S Engineering
mackay Saraji washplant, qld
01.2014 - 01.2016
Supervised daily operations and ensured compliance with safety protocols.
Coordinated team schedules and delegated tasks effectively among staff.
Trained new employees on company procedures and equipment usage.
Conducted regular inspections to maintain quality standards in projects.
Streamlined workflows by implementing process improvements across teams.
Facilitated communication between departments to enhance collaboration efforts.
Monitored inventory levels and coordinated materials procurement as needed.
Resolved employee conflicts promptly to maintain a positive work environment.
Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Monitored employee productivity to provide constructive feedback and coaching.
Complied with company policies, objectives and communication goals.
Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
Collaborated with other departments to coordinate workflow processes between teams.
Tracked progress on projects and provided timely feedback to staff members.
Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
Monitored employee attendance, addressing any punctuality or absenteeism issues.
Implemented new operational procedures, increasing efficiency.
Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
Fostered a positive and motivating work environment, leading to an increase in team morale.