Summary
Overview
Work History
Education
Skills
Timeline
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Lee Barker

Lee Barker

Wodonga,VIC

Summary

Accomplished in elevating client satisfaction and enhancing care quality at in all roles, I leveraged skills in emergency response training and emotional support to foster independence and well-being among clients. By implementing efficient documentation processes and advocating for service accessibility improvements, I significantly contributed to streamlined operations and positive client outcomes.

Overview

11
11
years of professional experience

Work History

Support Worker

Simply Assisting
01.2024 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to supports
  • Providing personal care/ showering dressing

Support Worker

SINGECARE
01.2023 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
  • Promoted independence among clients through skill-building exercises and goal-setting initiatives.
  • Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
  • Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
  • Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
  • Streamlined documentation processes by implementing efficient record-keeping strategies that improved accuracy of information shared between team members.
  • Created, prepared, and delivered reports to various departments.
  • Contributed to the development of agency policies and procedures aimed at improving overall service delivery standards for all clients served.
  • Assisted clients in identifying community resources and connecting with appropriate services.
  • Collaborated with other professionals to plan and coordinate care for clients.
  • Participated in interdisciplinary team meetings to coordinate care for clients.
  • Administered assessments to identify clients' needs and establish treatment plans.

Service Coordinator

Nortcott Disability Services
10.2022 - 01.2024
  • Supervision of multiple Sipported Independent Living facilities.
  • Developed Rosters and daily staff scheduling ensure the participants are receiving high quality support
  • Liaise with Healthcare professionals and all stakeholders.
  • Provided ongoing staff training
  • Served as a primary point of contact for Participants & staff addressing inquiries, providing updates, and ensuring overall satisfaction with services provided.
  • Managed a high volume of Participants requests, ensuring timely and effective service
  • Updated Rocs
  • Managed Budgets
  • Maintained accurate records of partipant plans
  • Facilitated smooth communication between clients and staff.
  • Resolved participants complaints and issues to drive satisfaction and loyalty.
  • Assessed Participants needs and developed solutions to meet needs.
  • Coordinated and monitored service activities to confirm work met all requirements.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Communicated with participants service providers to provide updates on work progress.
  • Developed comprehensive service plans tailored to individual participants needs, resulting in high levels of satisfaction.
  • Streamlined service coordination processes for improved team productivity and response times.
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
  • Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
  • Managed and coordinated service teams to achieve successful completion of service projects.
  • Implemented quality control measures to ensure consistent standards across all services provided.
  • Prepared reports on service performance metrics and key indicators for management review.
  • Boosted overall team performance by delivering ongoing training sessions on best practices in customer service and technical skills.
  • Participated in meetings and discussions with internal and external stakeholders to discuss KPIs and strategies for successful completion of service projects.
  • Developed and maintained database of service providers and vendors for easy and quick access to list of qualified providers for different jobs.
  • Drove continuous improvement initiatives within the team, fostering a culture of excellence and consistently exceeding Participants expectations.
  • Collected, arranged, and input information into database system.
  • Gathered, organized and input information into digital database.
  • Generated reports detailing findings and recommendations.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Educated staff on organizational mission and goals to help employees achieve success.

Team Leader

Kirinari Community Services
06.2013 - 08.2022
  • Team Leader of Multiple Supported Independent Living Facilities
  • Developed Rosters in scheduling
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality performance.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Held weekly team meetings to inform team members on company news and updates.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
  • Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
  • Conducted risk assessments for each project phase, proactively identifying potential obstacles before they became significant challenges.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Collected, arranged, and input information into database system.
  • Developed effective improvement plans in alignment with goals and specifications.

Education

Duel Certificate 3 Aged Care & Disability - Healthcare

Future Academy
Sydney, NSW
12.2014

Certificates 3 In Business Administration - Business Administration

Tafe
Albury, NSW
12.2012

Year 11 - High School Student

Wodonga West High
Wodonga, VIC
11.1990

Skills

  • Daily living support
  • Housekeeping tasks
  • Health and safety awareness
  • Emotional Support
  • Confidentiality and Privacy
  • Daily living assistance
  • Cleaning and sanitizing
  • Mobility Assistance
  • Behavioral support
  • Meal Preparation
  • Meal Planning and Preparation
  • Transportation Assistance
  • Documentation abilities
  • Cultural Sensitivity
  • Professional boundaries
  • Community Integration
  • Budgeting and financial management
  • Client Advocacy
  • Emergency response training
  • Administrative Management
  • Referral Coordination
  • Service Accessibility Improvements
  • Group facilitation
  • Case Documentation
  • Mobility support
  • Skill Development
  • Clean Driving Record
  • Life Skills Development

Timeline

Support Worker

Simply Assisting
01.2024 - Current

Support Worker

SINGECARE
01.2023 - Current

Service Coordinator

Nortcott Disability Services
10.2022 - 01.2024

Team Leader

Kirinari Community Services
06.2013 - 08.2022

Duel Certificate 3 Aged Care & Disability - Healthcare

Future Academy

Certificates 3 In Business Administration - Business Administration

Tafe

Year 11 - High School Student

Wodonga West High

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Lee Barker