Lee Beddow
Sydney,Australia
Summary
Seasoned Project Manager and Operations Leader with a proven track record at Pacific National, enhancing operational efficiency and spearheading cultural change. Expert in Supply Chain Transportation and adept at fostering team collaboration. Achieved payroll efficiency of 98-100% through strategic staffing, demonstrating exceptional organizational and time management skills.
Overview
28
28
years of professional experience
1
1
Certification
Work History
NSW Operations Manager, Project Manager
Railtrain Holdings Group
, NSW
08.2020 - Current
- Company Overview: Railtrain Pty Ltd was formed in 2003 to provide rail safety compliance, recruitment, training and skills development to the Australian rail industry
- Railtrain has a dedicated leadership team of railway professionals with over 200 years of collective experience within rail
- Since 2003, the team at Railtrain has provided clients with vertical industry coverage in every aspect of railway work
- Railtrain Pty Ltd was formed in 2003 to provide rail safety compliance, recruitment, training and skills development to the Australian rail industry
- Railtrain has a dedicated leadership team of railway professionals with over 200 years of collective experience within rail
- Since 2003, the team at Railtrain has provided clients with vertical industry coverage in every aspect of railway work
Operations Manager, WHSE, Project Leader, Logistics
Pacific National
Moss Vale, Australia
07.2017 - 06.2020
- Company Overview: The Superintendent is responsible for the day to day leadership and performance of a team operating of 165 people over 4 sites on a 24 x 7 basis, safety, administration and service delivery within the area of control to support the delivery of the strategic objectives and operational performance of the Pacific National Bulk business
- The Superintendent is responsible for the day to day leadership and performance of a team operating of 165 people over 4 sites on a 24 x 7 basis, safety, administration and service delivery within the area of control to support the delivery of the strategic objectives and operational performance of the Pacific National Bulk business
Acting Service Delivery Manager Sydney, WHSE Professional, Industrial relationship expert
Pacific National
Sydney, Australia
04.2017 - 07.2017
- Managed communications between internal teams and external customers regarding product updates or changes in services offered.
- Ensured SLA compliance and maintained service delivery quality standards.
- Developed and implemented strategies to improve customer satisfaction levels.
- Monitored team performance, identified areas for improvement, and provided feedback and coaching.
- Created reports on service delivery metrics, such as response time, resolution rate.
- Conducted regular meetings with customers to discuss their requirements and expectations.
- Resolved escalated customer issues in a timely manner according to established procedures.
- Assisted in developing budget plans for various projects related to service delivery management.
- Participated in strategic planning initiatives related to improving overall service quality levels.
- Managed service delivery expectations.
- Developed long lasting and effective relationships with clients by providing onboarding, in-depth training and continuous technology support.
Moss Vale Superintendent, WHSE, Change Management
Pacific National
Moss Vale, Australia
05.2015 - 07.2017
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Developed annual goals for each department based on market trends and competitor analysis.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Crewing Manager, Fatigue Management, Roster Development
Pacific National
, Australia
12.2013 - 05.2015
- Reviewed and updated daily patient schedules to ensure efficient workflow.
- Coordinated with various departments to resolve conflicts between schedule requests.
- Created and distributed employee work schedules in accordance with labor laws.
- Analyzed current staffing levels, production demands, and customer needs to develop staffing plans.
- Monitored employee absences and tardiness to ensure adequate coverage for shifts.
- Assisted with the recruitment process by conducting interviews and making hiring decisions.
- Consulted with department managers regarding staffing needs and shift changes.
- Implemented strategies to improve efficiency in the scheduling process.
- Reviewed budget allocations when creating work schedules to avoid overspending.
- Completed weekly schedules through strategic staffing allocation to maintain payroll at 98-100%.
NSW Ports Contract Manager, Rail Infrastructure Manager, Contract Management
Pacific National
, Australia
04.2013 - 04.2014
Operations Superintendent
Pacific National
, Australia
07.2009 - 04.2013
- Developed and implemented safety policies and procedures to ensure the safe operation of all plant equipment.
- Monitored daily operations to ensure compliance with established production goals, quality standards, and regulatory requirements.
- Planned, coordinated and supervised maintenance activities for assigned areas.
- Provided technical guidance and support to operators to maintain optimal production levels.
- Performed root cause analysis on process issues and developed corrective action plans as needed.
- Implemented new technologies and methods to increase efficiency of production lines.
- Collaborated with other departments in order to optimize manufacturing processes and improve overall performance.
- Analyzed operational data such as cost savings and losses, productivity reports.
- Ensured that environmental regulations were adhered to throughout all stages of production.
- Investigated customer complaints regarding product quality or delivery times and took appropriate corrective action when necessary.
Operations Manager
Pacific National
, Australia
04.2008 - 06.2009
- Part of a project team successful in winning the contract for rail services within the Port Kembla Steel Works, my role was development and implementation
- The contract required the employment of over 120 staff, post implementation I ran the operation successfully before handing over to the local team
Planning Manager
Pacific National
, Australia
03.2007 - 04.2008
- Developed and implemented planning strategies to ensure project completion within budget and timelines.
- Analyzed current processes and made recommendations for improvement.
- Created and implemented procedures for scheduling staff to ensure coverage of all shifts.
- Communicated with department managers regarding staffing needs.
- Assisted in the recruitment process by conducting interviews and making hiring decisions.
- Trained new employees on scheduling systems and processes.
- Assessed current scheduling practices and identified areas for improvement.
- Ensured that all shifts were adequately staffed according to operational requirements.
Operations Support Manager
Pacific National
, Australia
03.2004 - 03.2007
- Monitored customer service performance metrics and identified areas for improvement.
- Developed and implemented quality assurance procedures to ensure high levels of customer satisfaction.
- Trained new employees on company policies and procedures related to customer service.
- Maintained accurate records of all customer interactions and transactions.
- Evaluated employee performance against established objectives and standards.
- Managed daily operations of the customer service department, including staffing schedules and resource allocation.
- Identified opportunities for process improvements within the department.
- Recruited, hired, trained, coached, evaluated, motivated and disciplined personnel as needed.
- Developed strategies for handling difficult situations encountered during interactions with customers.
- Developed departmental goals and standards in line with supporting organization's mission and strategic vision.
- Analyzed data to identify opportunities for improving support levels.
Operations Manager
Finnemores
Greenacra, Australia
06.1996 - 12.2003
- Developed and implemented operational procedures to ensure quality standards are met.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Developed key performance indicators to measure effectiveness of operational processes.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Education
Certificate IV - Front Line Leadership, Operations Management and Supervision
Rochdale Institute
12.2015
Minimising Environment Hazards - Hazardous Materials Management and Waste Technology/Technician
TAFE NSW
12.2014
Certificate IV - Team Leadership, Operations Management and Supervision
TAFE NSW
12.1997
Advanced Certificate - Property Agency, Real Estate
TAFE NSW
12.1994
Skills
- Supply Chain Transportation
- Freight Logistics
- Container
- Rail
- Logistics Management
- Operations Management
- Transportation Management
- Safety Compliance Systems
- Facilities Maintenance Management
- Budget development and adherence
- Cultural Awareness
- Organization and Time Management
- Predictive modeling
- Business Operations
- Business Forecasting
- Revenue development
- Business strategy
- Financial Analysis
Certification
- Mentoring Others, Lynda.com, 11/01/15, 11/30/15
- Embracing Change, Lynda.com, 11/01/15, 11/30/15
- Managing Your Time, Lynda.com, 11/01/15, 11/30/15
- Building Creative Organizations, Lynda.com, 11/01/15, 11/30/15
- Conflict Resolution Fundamentals, Lynda.com, 11/01/15, 11/30/15
- Managing Projects with Box, Lynda.com, 11/01/15, 11/30/15
Timeline
NSW Operations Manager, Project Manager
Railtrain Holdings Group
08.2020 - Current
Operations Manager, WHSE, Project Leader, Logistics
Pacific National
07.2017 - 06.2020
Acting Service Delivery Manager Sydney, WHSE Professional, Industrial relationship expert
Pacific National
04.2017 - 07.2017
Moss Vale Superintendent, WHSE, Change Management
Pacific National
05.2015 - 07.2017
Crewing Manager, Fatigue Management, Roster Development
Pacific National
12.2013 - 05.2015
NSW Ports Contract Manager, Rail Infrastructure Manager, Contract Management
Pacific National
04.2013 - 04.2014
Operations Superintendent
Pacific National
07.2009 - 04.2013
Operations Manager
Pacific National
04.2008 - 06.2009
Planning Manager
Pacific National
03.2007 - 04.2008
Operations Support Manager
Pacific National
03.2004 - 03.2007
Operations Manager
Finnemores
06.1996 - 12.2003
Certificate IV - Front Line Leadership, Operations Management and Supervision
Rochdale Institute
Minimising Environment Hazards - Hazardous Materials Management and Waste Technology/Technician
TAFE NSW
Certificate IV - Team Leadership, Operations Management and Supervision
TAFE NSW
Advanced Certificate - Property Agency, Real Estate
TAFE NSW
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